Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,730 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,730 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“Over the moon with my paint pen 🖊️ Service was first class and the Race Red colour match is perfect Can’t thank you enough 🚗👌👍”

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Posted 4 months ago

Thank you so much for your fantastic feedback, Adrian! 🌟🚗 Your satisfaction with our service truly makes our day. If you ever need another touch of brilliance, just let us know—we’ll be ready to add a bit more sparkle to your ride! 🖊️👌👍

Posted 3 months ago

“Fantastic company, quick efficient posting and the product itself is indeed very good. Recommend to everyonei know and to all my customers.”

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Posted 4 months ago

Thank you for the glowing review, John! It’s wonderful to know that you’re recommending us to everyone you know and to your customers—that’s the highest compliment we could receive. If there’s ever anything more we can do for you, just give us a shout. We’ll keep aiming for fantastic, one recommendation at a time! 💗

Posted 3 months ago

“Fast delivery. Absolute 100% match touch up pen. Easy to apply even on small chips using point on nib. Ford Mustang Datter Matter Grey.”

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Posted 4 months ago

Thank you for your great review, Martin! We're glad that we have met your expectations with the paint. If your Ford Mustang ever needs another touch-up or if there’s anything else we can assist with, don’t hesitate to get in touch. Here’s to keeping your Mustang looking its absolute best—one chip at a time! 🚗🎨

Posted 3 months ago

“非常不满意的外观已经知道是两种颜色，而且非常粘稠。”

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Posted 4 months ago

Hi there, Fox! We’re sorry to hear that the product didn’t meet your expectations and that you encountered issues with the appearance and consistency. It’s disappointing when things don’t turn out as expected. We take your concerns seriously and would like to resolve this for you. Please contact us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. We’re here to help and ensure you get a product that works as it should. Thank you again for bringing this to our attention. We hope to make things right and improve your experience with us.

Posted 3 months ago

“Brilliant”

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Posted 4 months ago

Wonderful, John! 🚗✨

Posted 3 months ago

“Great product perfect by match”

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Posted 4 months ago

Hello Derek! Thank you for your feedback! 🚗✨

Posted 3 months ago

“Would highly recommend as I managed to get the exact colour for my Mercedes and it works amazingly”

Touch Up Paint Factory 5 star review on 30th August 2024

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Posted 4 months ago

That’s fantastic to hear, Charlie! Your Mercedes must be looking absolutely top-notch! 💗

Posted 3 months ago

“A pleasure to do business with.If in dought just ask a question.Their happy to help you. Kind regards Paul,another satisfied customer as always.”

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Posted 4 months ago

Thank you for the kind words, Paul! It’s always a pleasure to assist and ensure everything goes smoothly. If there’s ever any doubt or more questions arise, don’t hesitate to reach out—help is always at hand. Here’s to many more satisfied experiences! Sending love from all of us here at TUPF! 💙

Posted 3 months ago

“Took a lot of shacking to get the pen to work”

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Posted 4 months ago

Hello John! Thank you for your feedback. We’re sorry to hear that you had trouble with the pen not working as expected; we understand how frustrating this can be. We’d like to assist you further and resolve this issue. Please reach out to us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. We’re here to help and ensure you get the results you need. Thank you for bringing this to our attention. We hope your next experience with our products is much smoother and more satisfactory.

Posted 3 months ago

“Still to carry out repair but paint seems a reasonable match. The ordering was easy and the items arrived prompmtly.”

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Posted 4 months ago

Hello Ian! 👋 It’s great to know that the paint appears to be a reasonable match and that the ordering process was smooth with prompt delivery. Once the repair is underway, if any further assistance or support is needed, please don’t hesitate to get in touch. Thanks for the feedback!

Posted 3 months ago

“Excellent match to original colour”

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Posted 4 months ago

It’s fantastic to hear that the match to the original colour was excellent! If there’s anything else needed or if further assistance is required, please feel free to reach out. Thank you for the great feedback, David! 💙

Posted 3 months ago

“Tesla grey .... Great colour match and quick delivery”

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Posted 4 months ago

Glad to know everything met expectations, Mark. If any further assistance is needed or if there are more projects on the horizon, just let us know. Cheers! 🚚✨

Posted 3 months ago

“No major problem with the service I received from The Touch Up Paint Factory. Fairly fast delivery of my order. Unfortunately the extremely overpriced “factory colour matched paint” (30ml for £19.95) I received was nowhere near a match for my frame colour. I emailed them regarding this and after 2 days I finally received a reply. I was told that the supplier had messed up the paint formula and was told that they had no idea when they would have the correct colour back in stock. To their credit I was given a full refund for my order. Overall a very disappointing outcome.”

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Posted 4 months ago

Hello Carl! Thank you for your feedback. We’re genuinely sorry to hear the issues with your paint. It’s certainly disappointing when things don’t go as planned, especially when you’ve been waiting for a solution. We appreciate your understanding and patience while we worked through the issue. It’s reassuring to know that our team was able to issue a full refund promptly. Rest assured, we’re taking your feedback seriously and will address the paint formula issue with our supplier to prevent similar occurrences in the future. If you have any further concerns or need assistance with anything else, please do not hesitate to contact us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. We’re here to help and hope to have the opportunity to provide a better experience next time. Thank you once again for your feedback.

Posted 3 months ago

“👍 Very simple and clear to order from you. Fast delivery even though it was to an overseas address, easy to follow the package too👍”

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Posted 4 months ago

Fantastic to hear that the ordering process was straightforward and the delivery swift, even across borders! If there’s anything more needed in the future, feel free to reach out. Thanks for the thumbs up! 👍 💙

Posted 3 months ago

“Great colour match. Good instructions and very easy to use. Great product thanks recommended.”

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Posted 4 months ago

Hello John! 👋 Glad that you had a satisfactory experience with Touch Up Paint Factory's paint. It’s always a pleasure to know a product makes things easy and effective. Thank you for the recommendation—if there’s anything else needed, don’t hesitate to get in touch. Cheers! 🥂 🚗✨

Posted 3 months ago

“Just finished repairing a few scrapes on my grandsons car, with the aerosol black for a Peugeot 207 with a perfect colour match, as we know black is not always black!! Very impressed”

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Posted 4 months ago

It’s wonderful to hear that the aerosol did the trick for your grandson’s car! Black can certainly be a bit of a chameleon, so a perfect match is always a win. Delighted to know you’re impressed with the results. If there’s ever another project on the horizon, don’t hesitate to reach out, Lawrence! 🎨🚗✨

Posted 3 months ago

“Great product, great service”

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Posted 4 months ago

Thank you for the lovely feedback, Christian! Looking forward to serving you again in the future! 💙

Posted 3 months ago

“Perfect for touching up two scratches on the front of my wheel hub. Good job”

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Posted 4 months ago

Hello Lynne! 👋 It’s brilliant to hear that the touch-up kit worked a treat for those scratches on your wheel hub. A job well done indeed! If any more touch-ups or assistance are needed in the future, don’t hesitate to get in touch. Enjoy the sleek finish! 💖

Posted 3 months ago

“Helpful, contacted me to confirm the colour, perfect match. Arrived fast. Thank you”

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Posted 4 months ago

Thank you for the kind words, Stephen! It’s always a pleasure to ensure everything is just right. If any further assistance is needed, feel free to reach out. Cheers! 🥂

Posted 3 months ago

“Only had three or four small paint dings on edge of driver's door when I opened the door and accidentally bumped the roughcast wall of the house, by the way the car was only two weeks old and brand new, the pen paint colour is spot on and a doddle to use, the less the wife knows the better, thanks.”

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Posted 4 months ago

Thank you for sharing your feedback with your Touch Up Paint Factory Experience, Mr. Anderson! It’s great to hear that the touch-up pen worked so well and matched the colour exactly. It sounds like the car had a little unintended brush with the wall, but at least the repair was a breeze. Here’s to keeping those little surprises discreet and maintaining the car’s pristine appearance. If there’s anything more needed, don’t hesitate to get in touch.🚗✨

Posted 3 months ago

Touch Up Paint Factory is rated 4.6 based on 3,730 reviews