Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,789 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 31st January 2025

109

Anonymous

Anonymous // 01/01/2019

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“The kits is nice but the colour was abit off”

Helpful Report

Posted 10 months ago

We apologize for any inconvenience caused by the colour discrepancy in your kit. Please feel free to email us at info@touchuppaintfactory.co.uk so we can further assist you and address any concerns you may have. Thank you for bringing this to our attention.

Posted 10 months ago

“Great selection , easy to navigate and use website . Hassle free”

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Posted 10 months ago

Hi Alex, we're delighted to hear that you found our website easy to navigate and use, and that your purchase experience was hassle-free. Your feedback means a lot to us, and we're grateful for your trust in TUPF.

Posted 10 months ago

“Brilliant product and good match”

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Posted 10 months ago

Thank you for your feedback, Matthew! Delighted to hear that our product is a good match to your vehicle's paint.

Posted 10 months ago

“Really pleased came quickly arrived well packaged the paint match is spot on and it came with handy applicators . Very much worth the money would definitely order from you again”

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Posted 10 months ago

Lesley, your kind words mean a lot to us. We're thrilled to hear about your positive experience and we're grateful for your ongoing support with TUPF. Thank you for being a valued customer!

Posted 10 months ago

“I ordered some touch-up paint to sort out a scratch on our car. I didn’t have the paint code but submitted my registration and within a few days the paint had arrived. I tested the colour first on the card supplied for the purpose and it matched the car colour exactly. I’ve since touched up the scratch and it looks much better. I like the fact that the paint already has the lacquer in it too. Excellent product and easy to use!”

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Posted 10 months ago

Thank you for sharing your experience, David! We're glad the colour matched perfectly and that you found the application process easy. Your satisfaction is our top priority, and we're grateful for your positive feedback.

Posted 10 months ago

“Delivery was fast and probably the most satisfying part of this purchase. Despite the car being just over one year old, the paint supplied was too dark. Worse still as soon as I started to machine polish over the area to remove excess it just pulled the paint out of the repaired area. So I cleaned off with a panel wipe and tried again, and again but the same result every time, the paint supplied is just to soft for the job. Obviously I had to stop as I would run out of depth on the original lacquer. I wish now I had just gone to the local body shop supplier and had 250ml matched and mixed up, which I am obviously going to have to do anyway. Very expensive for what is technically just a touch up paint, OK for amateur repairs but you could probably get the same results for under a fiver on eBay. I have been doing body repairs for over 30 years and went with this just on a whim on my own car as a quick fix, unfortunately it was a total waste of money and worse my time.”

Helpful Report

Posted 10 months ago

Hello Dave, we are sorry to hear about your experience. We apologise for any inconvenience caused. Please email us at info@touchuppaintfactory.co.uk together with your order number and issue our team will review and work on resolving this for you.

Posted 10 months ago

“Fast delivery, and exact colour needed,thank you, Well done.”

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Posted 10 months ago

“Perfect match of my new 2024 model Giant road bike. Tracked by Royal Mail to Australia and received within 10 days.”

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Posted 10 months ago

“Very good service”

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Posted 10 months ago

“OK so ordered this and thought for the price it was going to be outstanding, well what a shocker the paint mix is not in the same postcode as mine and it's not like my paint is faded it's a month old car so there is no excuse there removed it and went and got the paint mixed professionally and done the stone chip that way ,save yourself time and money just do it right the first time”

Helpful Report

Posted 10 months ago

Hello Daniel, we're truly sorry to hear about your disappointment with the paint match, and we apologize for any inconvenience it caused, leading you to seek professional help. Should you ever consider giving us another try in the future, I'd like to inform you that we offer a 100% colour match guarantee for instances like these. If you encounter any issues with the colour match, please send us an email at info@touchuppaintfactory.co.uk with your order number and concerns. Our team will promptly assist you in resolving the issue to ensure your satisfaction. We hope to have the opportunity to serve you better in the future.

Posted 10 months ago

“Good match thkmu”

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Posted 10 months ago

“Been 2 weeks and still haven’t gotten my Order.”

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Posted 10 months ago

We're sorry to hear that you haven't received your order yet. While we strive for efficient service, external factors can sometimes lead to unexpected delays. We apologize for any inconvenience this delay may have caused. If your order still has not arrived until this date, please reach out to us at info@touchuppaintfactory.co.uk with your order details, and we'll look into this matter promptly to ensure your order reaches you as soon as possible. Thank you for your patience.

Posted 10 months ago

“I had been struggling to get the paint code for my bike, after receiving delivery from paint factory promptly and using the mixed paint the match has proved perfect. Thank you for a great service and I will use again.”

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Posted 10 months ago

“Arrived promptly. Good colour match for my wife's Susuku Ignis.”

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Posted 10 months ago

“Arrived next day (wow) perfect match for my car ,buy with confidence 👌”

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Posted 11 months ago

“Very pleased with prompt delivery. Packaged professionally and looking good straight out of the box. I have not used my spray can's yet but going on initial look's l will be able to get a first rate finish with them. Overall chuffed to bits.”

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Posted 11 months ago

“Touch Up Paint Factory was a pleasure doing business with. They kept me informed at all stages regarding delivery which was quick. The site was easy to navigate and I would highly recommend them to anyone looking to use the paints they have in stock for touch up colours geared towards the Tesla Model 3.”

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Posted 11 months ago

Thank you for your wonderful feedback, Martyn! We're thrilled to hear that you had a positive experience with us! Keeping our customers informed throughout the process and ensuring quick delivery is always a priority for us. Thank you for your support and we look forward to serving you again in the future.

Posted 10 months ago

“Brillisnt, better than any touch up paint I've used in over 40yrs. No blobs of paint or runs. Easy to apply with just the right amount at the tip of the pen when needed.”

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Posted 11 months ago

Hi Garry, we're glad to hear that our touch-up paint exceeded your expectations and the application is easy for you. Your satisfaction is our top priority, and we're delighted that we could provide you with a product that met your needs so effectively. If you ever need anything else or have any questions, feel free to reach out. We're here to help!

Posted 10 months ago

“All good. Thank you”

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Posted 11 months ago

Thank you for taking the time in leaving us a review, Dmytro.

Posted 10 months ago

“Quick to respond and the colour match is always good. Have used them for the last 4 cars.. top quality products”

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Posted 11 months ago

Thank you for your fantastic review! It's truly rewarding to have served you across four cars, and we're committed to maintaining the same top-quality products and service in the future. Thank you for your continued support and if there's anything else you need, just let us know. We're here for you!

Posted 10 months ago

Touch Up Paint Factory is rated 4.6 based on 3,789 reviews