Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,948 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,948 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

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“good service from paint factory but delivery was rubbish instead of two days it took DHL 5 days to arrive”

Helpful Report

Posted 10 months ago

Hello Dawn, we apologise for the inconvenience you encountered with the delivery of your order. We understand how frustrating this delay must have been for you. While we aim to deliver excellent service on our part, we acknowledge the disappointment caused by the extended delivery time. Your feedback is important to us, and we will endeavour to improve our delivery processes for smoother service in the future. If there's anything else we can assist you with, please don't hesitate to get in touch.

Posted 10 months ago

“Haven't had chance to use the touch up pen I got yet but colour match looks good. I will say that were very helpful and easy to contact and sorted any problems without any fuss. I had used an auto fill when ordering and it missed part of my address sent a message and the replied straight away saying that would sort it.”

Helpful Report

Posted 10 months ago

Thank you for your feedback! We're glad to hear that you found our touch-up pen's colour match satisfactory. We always strive to provide prompt assistance and resolve any issues efficiently. Address mishaps can happen, but we're pleased we could rectify it swiftly for you. Thank you again for sharing your experience with us.

Posted 10 months ago

“Perfect match for my scratch repaired bumper. Came with expert instruction too. Many thanks!”

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Posted 10 months ago

Hi Wayne, we appreciate you sharing your experience with TUPF. Your support means a lot to us. Thank you for taking the time to provide your feedback!

Posted 10 months ago

“Your method makes touching small chips and markes very easy and all in one simple application. Easy to build u layers and no messy blobs that could run. Excellent colir match too and a factory finish when dry.”

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Posted 10 months ago

Thank you for your glowing review! We're delighted to hear that our method has made the process of touching up small chips and marks a breeze for you. It's fantastic to know that you found the colour match excellent. Your satisfaction is our top priority, and we're thrilled to have provided you with a solution that meets your needs.Thanks again, Robert! ✨

Posted 10 months ago

“Easy to use website and order what I wanted. Perfect match for 13 year old car.”

Helpful Report

Posted 10 months ago

Hello there! Thank you for sharing your feedback regarding our website. Our goal is to offer a seamless experience for our customers, and we're delighted to hear that we succeeded in achieving this during your visit. Additionally, we're thrilled to learn that we were able to provide a match for your 13-year-old car. If you have any further comments or suggestions, please feel free to share them with us.

Posted 10 months ago

“Not used yet but looks like everything I need for the odd chip.”

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Posted 10 months ago

Hello Roger, we trust that the paint will exceed your expectations once you've had the chance to try it. Should you require any assistance, please feel free to reach out to us via phone or email, and we'll be more than happy to help.

Posted 10 months ago

“Very carefully packed, 100% matching colour, strongly recommend Touch up Paint Factory!”

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Posted 10 months ago

Hello Cristian! We truly appreciate you taking the time to share your feedback regarding both the packing and colour match. Your recommendation holds significant value for us. Thank you once again for your wonderful feedback. ✨

Posted 10 months ago

“The item arrived quickly, was well packed and contained great instructions.”

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Posted 10 months ago

Colin, thank you for sharing your feedback regarding the packing and delivery of your item. We're delighted to hear that you found the instructions helpful for your touch-up project. It's our goal to equip you with the necessary tools to successfully complete your touch-up endeavors. ✨

Posted 10 months ago

“I’ve used the paint factory before on a Isuzu and found the paint a great match and good quality.”

Helpful Report

Posted 10 months ago

Hello Matthew, thank you for taking the time to share your experience using TUPF. We're pleased to hear that you received both a match and quality product with us. Thank you for your rating! ⭐

Posted 10 months ago

“Excellent, great for what I wanted, in touching up small stone chips, good colour.”

Helpful Report

Posted 10 months ago

Hi there, David! Thank you for your kind feedback! We're delighted to hear that our product was just what you needed for touching up those small stone chips. It's wonderful to know that you found the colour satisfactory as well. If you ever have any more touch-up needs or questions, please don't hesitate to get in touch. We're here to help and look forward to assisting you again in the future!

Posted 10 months ago

“The best pen I've used in my many years of motoring, good colour match and able to put the paint exactly where needed..”

Helpful Report

Posted 10 months ago

Hello, Peter! We're delighted to hear that our pen has surpassed your expectations and become the best you've used in your many years of motoring. Furthermore, we're pleased to have provided you with a perfect match, ensuring your satisfaction with your purchase. Thank you ever so much for your fantastic feedback—it means a great deal to us.

Posted 10 months ago

“Great colour match, arrived quickly good communication from company”

Helpful Report

Posted 10 months ago

Hi John, thank you for your glowing feedback! We're thrilled to learn that you're pleased with both the colour match and the swift delivery of your order. Here at Touch Up Paint Factory, we're committed to providing outstanding communication and ensuring that all inquiries are promptly addressed. Your support means the world to us, and we look forward to continuing to exceed your expectations in the future!

Posted 10 months ago

“very good service and vakue”

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Posted 10 months ago

Hi there, Alan. Thank you for your feedback and for your glowing ⭐⭐⭐⭐⭐ rating!

Posted 10 months ago

“Easy to use colour match excellent value for money would buy again”

Helpful Report

Posted 10 months ago

Alan, we appreciate you sharing your experience with TUPF. We look forward to the opportunity to serve you again in the future.

Posted 10 months ago

“Easy to order, competitive price, prompt delivery, excellent product.”

Helpful Report

Posted 10 months ago

Thank you for sharing your experience with us! We truly appreciate your feedback on the ordering process, pricing, and delivery. We're thrilled to hear that you're pleased with our product as well. If you ever need assistance or have any further feedback, please don't hesitate to reach out. Thank you for choosing us, Robert!

Posted 10 months ago

“Great, efficient service and an excellent colour match with 30 year old Jaguar paint. Many thanks”

Touch Up Paint Factory 5 star review on 13th April 2024

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Posted 10 months ago

Thank you for your wonderful feedback, Matthew! We are glad to have met your expectations with the paint match, and service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Many thanks for choosing our product! 🤩

Posted 10 months ago

“FANTASTIC, 100% spot on colour match for my 2011 Honda VT1300 CX Fury rear fender.”

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Posted 10 months ago

That's fantastic to hear! We're thrilled that our paint provided a 100% spot-on colour match for your Honda Motorbike. Thank you for sharing a photo of the results and match, Kevin. 🤩

Posted 10 months ago

“Good service”

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Posted 10 months ago

Thank you for your 5-⭐ rating for our service, Philip! Maintaining and exceeding the level of service you experienced is our top priority, and we're dedicated to delivering excellence every time.

Posted 10 months ago

“AAA service The paint pen is 99.9% colour match and so simple to use 👍”

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Posted 10 months ago

Mark, thank you so much for your awesome feedback! We're truly honoured to have received a triple A rating from you. Your satisfaction means everything to us, and we're committed to delivering the best experience possible. We deeply appreciate your support and trust in us. Thanks again for choosing us, and please don't hesitate to reach out if you need anything!

Posted 10 months ago

“Great service...perfect colour match”

Helpful Report

Posted 10 months ago

Thank you for your great 5⭐ rating to us!

Posted 10 months ago

Touch Up Paint Factory is rated 4.6 based on 3,948 reviews