Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,782 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,782 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“ABSOLUTELY BRILLIANT SERVICE!!! The colour was spot on. So pleased I found you”

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Posted 8 months ago

Awesome! We're even more delighted that you've discovered us. Our mission is to assist vehicle owners who want to restore their vehicles' shine to its former glory.

Posted 8 months ago

“Paint match perfect. Coming in a kit form was unexpected but I am delighted to have everything I need to do any touch ups or spotting in accurate applications. Great stuff!”

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Posted 8 months ago

Hello Ian, thank you for your valuable feedback on our product and kit! Our aim is to equip you with all the necessary materials for repairs through our kit, and we are glad that we have achieved that with you.

Posted 8 months ago

“Customer service good, initially didn’t send the primer I ordered, but rectified this without issue. Touch up paint was for a bike, directed here by bike company. They had the exact bike model, colour and year and were to provide the perfect match. Despite much shaking to mix, the colour didn’t match. Against the original bike colour it was much too gold/yellow, stands out like a sore thumb. Really disappointed considering how expensive it was for the tiniest bottle of paint.”

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Posted 8 months ago

Hello Kerry, while we're glad our team could help resolve your primer issue, we're sorry to hear about your colour match experience. Rest assured, we're committed to making it right with our 100% colour match guarantee. Please email us at info@touchuppaintfactory.co.uk so we can address this for you. We're dedicated to turning your 2-star experience around.

Posted 8 months ago

“The paint distribution of the pen is very good and colour match is spot on”

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Posted 8 months ago

Hello Alan, we're thrilled to hear that our pen exceeded your expectations and that the colour match was spot on! Thank you for choosing our product!

Posted 8 months ago

“Left my csr a total mess. Followed instructions to the letter. Totally wrong colour. Got a full refund after complaining butbthat didn't help the state my csr was left in using this rubbish.”

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Posted 8 months ago

Hello Paul. We're deeply sorry to hear about the inconvenience and frustration you experienced with our paint. It's disheartening to learn that despite following the instructions diligently, the result was unsatisfactory and left your car in a less than desirable state. While we're glad that you received a full refund, we understand that this doesn't fully address the situation or restore your car's appearance. Please accept our sincerest apologies for the inconvenience caused. We take feedback seriously and are committed to improving our products and processes to prevent such issues from occurring in the future. If there's anything further we can do to assist you or if you'd like to provide additional feedback, please don't hesitate to reach out to us at info@touchuppaintfactory.co.uk. We're here to help in any way we can.

Posted 8 months ago

“Easy to use and at a good price. Perfect match.”

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Posted 8 months ago

Thank you, Neil, for your feedback!

Posted 8 months ago

“First time using the paint factory and I'm well impressed. Fast delivery, perfect colour match and great value, what's not to like..excellent!”

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Posted 8 months ago

Hello Barry, great to hear that you had a positive experience with our product as a first-time user! Thank you so much for placing your trust in our brand! If you ever need anything else, feel free to reach out.

Posted 8 months ago

“The colour guaranree was spot on as the all-in-one pen was a perfect match for the factory coat.”

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Posted 8 months ago

Thank you, Brian, for your feedback on the colour match! We're delighted to hear that our product has met your expectations!

Posted 8 months ago

“Paint pen great job for a minor stone chip”

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Posted 8 months ago

It's fantastic to hear that our pen assisted you in repairing your stone chip, David! ✨

Posted 8 months ago

“The colour match was excellent. Touch up kit came promptly and included everything I needed.”

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Posted 8 months ago

Hello Jim, thank you for your wonderful review! Your satisfaction is our priority, and we're thrilled to have met your expectations. If you ever need assistance in the future, please don't hesitate to reach out.

Posted 8 months ago

“Pen showed up on time, I haven’t used it yet”

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Posted 8 months ago

Glad to hear that our delivery service met your expectations, Brian. If you have any questions or need assistance when you do use it, feel free to reach out. We're here to help ensure you have a great experience with our paint kit.

Posted 8 months ago

“Very pleased. Better colour match on my Peugeot than Peugeot's own touch up paint. Impressed with the kit. Also excellent colour match on my BMW.”

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Posted 8 months ago

Thank you so much for your fantastic review, Vincent! Glad to hear that our touch-up paint provided a better colour match for both of your vehicle. Your satisfaction is our top priority, and we're grateful for your support. If you ever need anything else, please don't hesitate to reach out.

Posted 8 months ago

“Good quality product with excellent colour match. Have now bought 2 colour products for my and my wife's cars.”

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Posted 8 months ago

Thank you so much for your glowing review, Malcolm! We're thrilled to hear that you're satisfied with the quality of our product and that the colour match was excellent for both your and your wife's cars. Your continued support means the world to us, and we're grateful for the opportunity to serve you.

Posted 8 months ago

“I contacted the Touch Up Paint Factory a couple of times, via email and on the phone and they were very helpful and provided a very prompt, professional service.”

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Posted 8 months ago

Hello Ruth, thank you for taking the time to share your experience with the service provided by our team. We're delighted that you found our assistance helpful and that we were able to deliver prompt and professional service. If you ever require further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help! We hope that our continued service will exceed your expectations and earn an additional star from you in the future.

Posted 8 months ago

“Excellent match with colour 👍👍”

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Posted 8 months ago

Hello Ricky! Thank you for your feedback and we are glad that we have met your expectations with the colour match.

Posted 8 months ago

“Slight delay in recieving order due to very unusual colour and old vehicle but clear communication throughout. To be honest was worried colour would not be exact however I am amazed how good it is. Fantastic product and I have to say the 2k clear lacquer is the best I have used out of a tin”

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Posted 8 months ago

Thank you for sharing your experience with us! We understand your concern about the colour match, particularly considering the delay with your order. However, we're pleased that our team provided clear and open communication to keep you informed throughout the process. Your feedback is valuable to us, and we truly appreciate your support. If you ever need anything else, please don't hesitate to reach out.

Posted 8 months ago

“Paint match was very good and the pen was delivered very quickly”

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Posted 8 months ago

Thank you for sharing your experience with our paint and delivery service, Darren! 💙

Posted 8 months ago

“Used this company before and was impressed so as I'd changed cars thought I'd use them again , prompt service and great product”

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Posted 8 months ago

Awesome, John! Glad to hear that you were impressed with our service and product once again! Thank you for choosing us for your touch-up paint needs. We truly appreciate your continued support and look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. 🎨

Posted 8 months ago

“The paint arrived promptly but the nib is a felt tip, the paint seems to sit in a tiny lump and the colour was a bit too dark. No use to me, in fact the scratch was preferable.”

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Posted 8 months ago

We're genuinely sorry to hear about your experience with our paint. It's disheartening to learn that the applicator didn't meet your expectations and that the colour didn't match as desired. This falls short of the quality we strive to deliver to our customers. We appreciate your feedback, and we're committed to making things right for you. Please reach out to us at info@touchuppaintfactory.co.uk so we can address your concerns and ensure your satisfaction. Thank you for bringing this to our attention.

Posted 8 months ago

“Great product , perfect colour match and efficient delivery. Highly recommended.”

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Posted 8 months ago

Hi there, C Calderbank! Thank you for taking the time to share your experience with our product and delivery service. We greatly appreciate your recommendation! 💙

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 3,782 reviews