Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,733 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,733 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“Very good colour match and easy to apply with little dibber sticks supplied...”

Helpful Report

Posted 4 months ago

Wonderful, Keith! Glad that the experience is such a breeze for you, and thank you for sharing it to all of us. If you need anything else or have more feedback to share, just let us know. We’re here to help! 🌈💓

Posted 4 months ago

“needed a good touch up paint for my new vw car. Have used this company before. excellent service and also very good product at a good price.”

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Posted 4 months ago

Hi there, Charles! Thank you for rating us a glowing 🌟🌟🌟🌟🌟 review! 💓

Posted 4 months ago

“Brilliant colour match. Good price and speedy delivery”

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Posted 4 months ago

Awesome, Andy! Thank you for sharing your thoughts with delivery, pricing and your experience with the paint matching. If you need anything else or have more feedback to share, just let us know. We’re here to help! 💓

Posted 4 months ago

“After looking for a paint match for my mk 4 vw golf Not wanting to go to the dealership I saw touch up Paint I thought I would try best paint I have ever used the company the products all first class would recommend them to anyone who wants quality paint and I first class service this is my own opinion Clive”

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Posted 4 months ago

Hello Clive! Thank you for your outstanding feedback and for giving us a try. We are glad that we have made a great experience for you. Looking forward to serving you again. 🚗✨

Posted 4 months ago

“Spot on spot”

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Posted 4 months ago

Hi there, Mark! Thank you for sharing your TUPF experience! 🌈💓

Posted 4 months ago

“When I gave the pen a shake for 5 minutes as per instruction and pressed the felt nib down no paint appeared sent an email mail to them and have not yet responded”

Helpful Report

Posted 4 months ago

Hi Dennis, we’re really sorry to hear about the issue with the pen and the delay in our response. 😔 We understand that it’s frustrating when things don’t go as expected. Please accept our apologies for the inconvenience. We’ll make this right for you. We will send you a private message asking for details and you may respond to us so we can chase this for you. Thank you for your patience, and we look forward to resolving this for you. 💙

Posted 4 months ago

“Purchased a touch up pencil for my VW T Roc, what a great product, highly recommended.”

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Posted 4 months ago

Thank you for leaving us your stellar 5-⭐⭐⭐⭐⭐ rating, Philip! 💖

Posted 4 months ago

“Very fast delivery. Colour perfectly much the colour on the car. Easy to use.”

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Posted 4 months ago

Hello there, Daniela! ✨ Thank you for giving us a dazzling review! ⭐⭐⭐⭐⭐

Posted 4 months ago

“Excellent Matte Paint. Notoriously hard to match , but this was a perfect match”

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Posted 4 months ago

Thank you for the fantastic 5-star review, Neelesh! 🌟 We're glad that we're able to provide you the match for your tricky paint. Happy driving! 🌈🚗✨

Posted 4 months ago

“Excellent service and a decent match for my Giant bike. Will definitely use again if required.”

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Posted 4 months ago

Thank you sharing your TUPF experience, Brendan! If you ever need assistance again, you know exactly where to find us! 🔥✨

Posted 4 months ago

“Easy web site, quick delivery, good product.”

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Posted 4 months ago

Wonderful! Thank you for sharing your TUPF experience, Robert! 💖🌈

Posted 4 months ago

“How many times do I need to tell you? I did not buy any Audi A7 Citrus yellow! Do you not have contact with your info page? I have sent two emails praising your paint, service etc. which have obviously been ignored and today get two more! So please listen. I have not purchased Audi A7 citrus yellow. Should I get anymore emails asking me to review it, I will block you. Steve”

Helpful Report

Posted 5 months ago

Hi Steve, we’re sorry for any inconvenience or confusion you’ve experienced. We understand how frustrating this situation must be. Rest assured, we’ll report this to our team to prevent similar issues in the future. We appreciate your continued support and hope to have the opportunity to serve you better next time. If you need any further assistance or have more feedback, please don’t hesitate to reach out. 💖

Posted 4 months ago

“Only had the car two months and local road redressing and people driving too fast cause a chip. Touch paint has done a superb job so highly recommend.”

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Posted 5 months ago

🤩🔥 Awesome, Gareth! We are glad that our product has helped with your troubles. Chips can certainly be a nuisance, but we’re glad we could make things easier for you. If you ever need assistance again, you know exactly where to find us!😉

Posted 4 months ago

“Unfortunately, my own fault really I ordered a touch up paint instead of an aerosol spray paint. I'm stuck with £20 pounds worth of paint which is none returnable. The item was well packaged and arrived in time with the extra cleaning and touch up sticks with it screams quality. Be warned read what you are ordering as the pictures don't define the product.”

Helpful Report

Posted 5 months ago

Hi Andrew, we apologise for any confusion with the ordering process and understand that it led to you in ordering and receiving the wrong item. We appreciate you bringing this to our attention and will certainly pass your feedback to our team to help improve our service. If you need any assistance with a future order or have any other concerns, please don’t hesitate to reach out. We’re here to help! 🚗✨

Posted 4 months ago

“Good colour match every time, have used a few times for different cars.”

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Posted 5 months ago

Awesome! Thank you for your continued trust and support with us at Touch Up Paint Factory. Sending much 💓 from our team to you.🤩

Posted 4 months ago

“Paint was a really good match more than pleased”

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Posted 5 months ago

Glad to hear that we've hit the mark for you and that you are happy with the outcome, Paul! Happy driving! 🚗✨

Posted 4 months ago

“Really pleased with the paint pen, good colour match & delivered within 2 days after ordering.”

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Posted 5 months ago

Hi there, John! Thank you for sharing your experience from the product, the match, and delivery. If you need any more assistance or have further feedback, feel free to reach out. We’re always here to help!💗

Posted 4 months ago

“Entered my registration as requested. Received the touch up paint which is completely the wrong colour. Very disappointed and a waste of money I'm afraid.”

Helpful Report

Posted 5 months ago

Hello Brian, we’re truly sorry to hear your experience. 😔 We understand how frustrating this must be, especially when you’ve followed the steps to locate your paint and get an incorrect match. Please email us at info@touchuppaintfactory.co.uk with your order details and any photos of the issue. We’ll work swiftly to resolve this for you and ensure you receive the correct colour. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.

Posted 4 months ago

“Have not had a chance to use yet but service was first class even complete with full instructions.So far very impressed. Looking forward to the finished job.”

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Posted 5 months ago

Hello Frank, thank you for the stellar 🌟🌟🌟🌟🌟 review! We’re delighted to hear that you’re impressed with our service. We’re excited for you to get started and see the finished job. If you have any questions or need any assistance along the way, just let us know. We’re here to help!

Posted 4 months ago

“Not the colour of my car. Know where near it Very disappointed”

Helpful Report

Posted 5 months ago

Hello Jim! We’re sorry to hear that the colour match wasn’t as expected. We understand how frustrating this must be. Please know that we stand by our 100% colour match guarantee and are committed to resolving this for you. Could you please contact us at +44 (0) 1295 380 495 or info@touchuppaintfactory.co.uk? We’d like to work with you to find a solution.

Posted 4 months ago

Touch Up Paint Factory is rated 4.6 based on 3,733 reviews