Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,696 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,696 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The paint matched my car exactly. They give you everything you need. I couldn't find some of touched chips afterwards.”

Helpful Report

Posted 2 weeks ago

Hi there, Tom! Thank you ever so much for your kind words! We're absolutely thrilled that you had such a positive experience. We look forward to welcoming you back soon! 💙

Posted 2 weeks ago

“Great service, excellent product only communication is a little poor but colour match good”

Helpful Report

Posted 2 weeks ago

Hello Brown, thank you so much for your kind feedback! We're thrilled to hear you're happy with both the service and the product, especially the colour match. Apologies for any communication hiccups along the way, if you can share with us what happened we'd be glad to assist you further and – we’ll be sure to take that on board and improve.

Posted 2 weeks ago

“Quick delivery, good colour match, would have appreciated a little more detailed instruction.”

Helpful Report

Posted 2 weeks ago

Hello D Craig! Thanks so much for your feedback! We shall certainly pass this along to our team for future product improvements. Additionally, we're delighted to hear the delivery was quick and the colour match was spot on. If you ever need further guidance, feel free to reach out. We're always happy to help make things as clear as possible for you.

Posted 2 weeks ago

“Paint of good quality and a very good paint match,job I needed it for turned out perfect”

Helpful Report

Posted 2 weeks ago

Hi there, Peter! We're so pleased to hear that the paint worked out so well for your vehicle! If you need any more help or advice, don’t hesitate to reach out. We’re always here to help make sure everything turns out just as perfect next time too! 🙌

Posted 2 weeks ago

“Well, I used it once, and was OK Although I prefer my tiny brush. It stated spare nibs available, surprised it did not come with one. Also no details where to get one from. Design needs looking at as I suspect it will be rick hard next time .”

Helpful Report

Posted 2 weeks ago

Hello Stephen! Thank you for sharing your thoughts with us! It’s great to hear that your first experience with the product was mostly positive. You can get the replacement nibs here: https://touchuppaintfactory.co.uk/collections/accessories/products/2-x-replacement-pen-nibs

Posted 2 weeks ago

“Excellent”

Helpful Report

Posted 2 weeks ago

Wonderful! Thank you so much for your perfect 5-star rating, John! 💙

Posted 2 weeks ago

“Prompt service, Perfect match, had a few scratches caused by a nice person scrapping my car in a supermarket carpark. All touched up now, looks great, thanks to "The Touch Up Paint Factory" well done guys and girls, well recomend them.”

Helpful Report

Posted 2 weeks ago

Thank you for your kind words and for taking the time to leave such a glowing review, Kevin! We're delighted to know you had a positive experience, and we hope to continue exceeding your expectations. 🌟🌟🌟🌟🌟

Posted 2 weeks ago

“Fabulous colour match and really easy to use. Quick delivery too for a very rare colour 5 stars from me”

Helpful Report

Posted 3 weeks ago

Wow, thank you for the perfect rating. Donna! We're so happy you’re satisfied with your experience. Your feedback really motivates our team to keep doing our best. We can’t wait to welcome you back! 🤩

Posted 2 weeks ago

“Great product. Fast delivery,”

Helpful Report

Posted 3 weeks ago

Hi there, Kev! Thank you so much for your amazing 5-star review! We're thrilled to hear you had a great experience with us. We look forward to serving you again soon! 🚚⚡💙

Posted 2 weeks ago

“It was very easy to get the colour of my car on your website and from ordering to receiving my products was great service.many thanks”

Helpful Report

Posted 3 weeks ago

We genuinely appreciate your support and feedback. Once again, thank you for taking the time to leave such a glowing review. We look forward to welcoming you back again soon! 💙

Posted 3 weeks ago

“Excellent service and arrived in good order. Definitely recommend this company to my friends.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your wonderful 5-star review, Andrew! We're absolutely delighted to hear that you had a positive experience with us. Your kind words really mean a lot to the team. 💙

Posted 3 weeks ago

“Was just what i ordered Will use again if i need to Would highly recommend”

Helpful Report

Posted 3 weeks ago

Hello Anne, thank you so much for your kind words and we greatly appreciate your feedback. We look forward to serving you and your vehicle again in the future. 🚗✨

Posted 3 weeks ago

“The can is completely different blue.even feathered out it’s complete noticeable”

Helpful Report

Posted 3 weeks ago

Hello Anthony! Thank you for your feedback, and we're really sorry to hear that the colour isn't matching as expected. We understand how frustrating this must be, especially when the difference is noticeable. To resolve this, we'd be happy to assist you further. Could you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can work with a resolution, and to make it right for you?

Posted 3 weeks ago

“I haven't yet been able to actually use the touch up paint I received, so I am unable to comment on the product. However, if the quality of the paint is as good as their purchase and delivery system then I can't see me having any problems. It's easy, simple and very fast. When I have had an opportunity to use the paint, if I'm able to do so, I will leave a further review.”

Helpful Report

Posted 3 weeks ago

Your feedback truly brightened our day, Nick! Thank you for sharing your experience with us, and for the 5-star rating! Whenever you're ready, feel free to reach out if you need any tips or guidance during the application process. We're here to help! 🤩

Posted 3 weeks ago

“Color match. Speedy delivery.”

Helpful Report

Posted 3 weeks ago

Thank you so much for sharing your Touch Up Paint Factory experience, Marvin! 🚚⚡💙

Posted 3 weeks ago

“Absolutely amazing, after stressing for days trying to find the right red paint i found these and the match was perfect. Highly recommend.”

Helpful Report

Posted 3 weeks ago

Hello Kya-Louise! Thanks a million for the 5-star rating! We’re so grateful for your positive feedback and are looking forward to your next visit. 💙

Posted 3 weeks ago

“Rather expensive per can BUT we'll worth it for the quality and match colour for my vehicle. Ordering was easy and prompt delivery, we'll packaged and protected”

Helpful Report

Posted 3 weeks ago

We appreciate your amazing review! Your satisfaction is our top priority, and we can’t wait to serve you again, D.gwyn!

Posted 3 weeks ago

“Bought white and coral paint pens for grand daughters fiat 500 cars and touch up for my blue Audi. All 3 perfect matches. Very impressed.”

Helpful Report

Posted 3 weeks ago

Hello Michael! We're absolutely delighted to see your 5-star rating, especially with perfect matches for all three cars! Thank you for taking the time to share your experience – it truly means a lot to us. We look forward to continuing to exceed your expectations in the future!

Posted 3 weeks ago

“Prompt and efficient delivery of my order of Agate Grey paint stick for my Porsche Macan. An excellent match in colour. Can't recommend any more highly. Thank you.”

Helpful Report

Posted 3 weeks ago

Hello Robert! Wow, thank you for the fantastic review! We’re so happy to hear you had a positive experience. Your feedback means a lot to us!

Posted 3 weeks ago

“Colours are excellent, very clear and easy to use website. Packaging nice and carefull and mail service very fast. No difficulties with customs and tax, al paid in advance”

Helpful Report

Posted 3 weeks ago

We can't thank you enough for the 5 stars! Your support makes all the difference. Looking forward to your next visit, A.C.!

Posted 3 weeks ago

Touch Up Paint Factory is rated 4.6 based on 3,696 reviews