Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,702 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th November 2024

107

Anonymous

Anonymous // 01/01/2019

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“Very good matched my car colour perfectly.”

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Posted 2 months ago

We’re thrilled to receive your praise, Ray! Your satisfaction is important to us! Happy driving! 🎨🚗✨

Posted 1 month ago

“Small ordered of a couple of the body wipe sachets but, amazingly, still arrived next day. Can't do better than that for service. Can thoroughly recommend Touchup Paint Factory.”

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Posted 2 months ago

Thank you for your heartfelt appreciation, Anthony! Your support is invaluable—thank you!

Posted 1 month ago

“Even with the best materials, don't underestimate the skills required to get the right finish. I used all the right stuff, read up on the process and took my time. I even did it in the house to ensure a suitable temperature and no draughts... and the end result was a bit underwhelming. It's a close colour match, it has metallic bits in and it's shiny... but it just isn't good enough to fit to the car. I'll let the professionals do it in future!”

Helpful Report

Posted 2 months ago

Hello Alastair! Thank you for sharing your experience. We are sorry if the paint didn't meet your expectations. Please know that you can contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 to get assistance from our paint experts to provide you guidance with paint application.

Posted 1 month ago

“Absolutely brilliant service and the match up to my paint work was perfect”

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Posted 2 months ago

Thank you so much for your wonderful review, Christopher! We’re delighted to hear that our service impressed you and that the paint match was spot on. Your satisfaction means the world to us! If there's anything more we can do for you, just let us know.

Posted 1 month ago

“This product was delivered to the wrong address. Still awaiting response”

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Posted 2 months ago

Hi Fraser! We truly apologise for the mix-up with your delivery—that's understandably frustrating! It’s disappointing when things don’t go as planned. Rest assured, we’re here to assist you in getting this sorted as quickly as possible. Would you be able to respond to our email asking for your information so we can sort this out? Thank you.

Posted 1 month ago

“Seems fine.”

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Posted 2 months ago

Thank you for your perfect ⭐⭐⭐⭐⭐ rating!

Posted 1 month ago

“Ordering was easy, product came reasonably quickly too. Havent used it yet, waiting for a break in the weather!”

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Posted 2 months ago

Hello Andi! Thank you for sharing your positive experience with TUPF. We are also positive that you will have no issues with the product and if you do, just know that you can contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 to assist you.

Posted 2 months ago

“Guys delivered exactly what they promised on time and on budget. The kit contains everything I need, I haven't gotten the job done yet, but I'm happy with what I got.”

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Posted 2 months ago

We’re so pleased to have you trust our brand, Gerry! Once you have the chance to use the paint, we’re confident you’ll love it! If you do run into any issues, please remember that we’re here to help. Don’t hesitate to reach out if you need assistance. Happy painting!🔥🎨

Posted 1 month ago

“Paint doesn’t even match. Delivery took the absolute mick. Has to be the worst company I dealt with. I paid for next day delivery and it took 5 days. They havnt even refunded my postage. Will be taking it up with the bank.”

Helpful Report

Posted 2 months ago

Hi there! We’re genuinely sorry to hear about your experience. It’s unacceptable that the paint didn’t match and that your delivery took longer than promised. We understand your frustration, especially after paying for next day delivery. Please reach out to us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495 or respond to the email that we sent requesting for your information. and we’ll investigate the situation. We want to resolve this for you as quickly as possible. Your feedback is important to us, and we appreciate the opportunity to make this right.

Posted 2 months ago

“Good quality product and was delivered on time and well packaged”

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Posted 2 months ago

Thank you so much for your kind words, Russell! Glad that we were able to meet your expectations.

Posted 1 month ago

“Reasonable delivery time”

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Posted 2 months ago

Hi there, Mr. Davies. Thank you for sharing your experience with TUPF's delivery timeline. If there's anything else we can do to improve your experience, do let us know. We'd be glad to help.

Posted 2 months ago

“Good quality and very comprehensive with applicators and instructions A good paint match as well At a better price than manufacturer touch up”

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Posted 2 months ago

Thank you for your wonderful review, Steve! If you need anything else or have more feedback, feel free to reach out! 🙌

Posted 1 month ago

“Excellent match, done exactly what it said, so pleased with the outcome and the colour match was exact”

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Posted 2 months ago

We’re grateful for your amazing feedback and for taking the time to share your experience with us. Arnie! ⭐⭐⭐⭐⭐

Posted 1 month ago

“Audi navarra blue paint arrived promptly and is a good colour match .”

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Posted 2 months ago

Your satisfaction brings us joy, Paul. Sending love from all of us here with the team! 💙

Posted 1 month ago

“Ordered two lots of paint from these guys. Delivery is pretty quick. The first lot was a blue metallic all in one and it matched perfectly, unfortunately the next touch up stick I ordered in metallic white was a poor match and obvious where it was used, the stick was very difficult to mix up too. The ball bearing inside took a lot to dislodge.”

Helpful Report

Posted 2 months ago

Hello Karen, we are sorry to hear that you experienced difficulty with the second paint. Please do contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, we'd love to resolve this for you. Thank you for bringing this matter into our attention.

Posted 2 months ago

“Not very impressed with the product, the colour does NOT match. It is much darker.”

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Posted 2 months ago

Hi there! Thank you for sharing your experience with us, and we are sorry to hear that you did not receive an exact match. May we request that you contact us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495 so we can assist you promptly. Alternatively, you can respond to the email that we sent you and we shall chase it for you. We hope to resolve this and we are looking forward to hearing from you.

Posted 2 months ago

“Excellent service arrived well packaged and delivered to me way before expected delivery time.”

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Posted 2 months ago

We’re ever so thankful for your lovely review, Paul! 🚚⚡💙

Posted 1 month ago

“Colour match was perfect. I actually bought from 2 vendors and this one was far better. The sanding block was much needed. A paint brush would have been nice to have”

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Posted 2 months ago

Thank you for taking the time to share your thoughts and experience using Touch Up Paint Factory, J!💙

Posted 1 month ago

“Very impressed with product. A great service and prompt delivery”

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Posted 2 months ago

Your words mean so much to us—thank you, Robert! 🤩

Posted 1 month ago

“First order, didn't quite match. Replacement sent. Perfect match. Great CS”

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Posted 2 months ago

Thank you for making our hard work worthwhile, Adrian! We're so pleased to have resolved your concern. Thank you for the opportunity to make things right. 💙

Posted 1 month ago

Touch Up Paint Factory is rated 4.6 based on 3,702 reviews