Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,789 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 31st January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An excellent service and perfect colour match. The paint pencil works extremely well.”

Helpful Report

Posted 10 months ago

Hi Terry, thank you for leaving your review. We are glad that you're satisfied with the paint match and the paint pen, worked for you. Should you have any other concerns, don't hesistate to reach out to us.

Posted 10 months ago

“What a good paint pen spot on I will use you again in the future thanks again reg tomlinson”

Helpful Report

Posted 10 months ago

Hello Reg, we are absolutely thrilled to hear that you are delighted with the paint match! Thank you so much for taking the time to leave us a glowing ⭐⭐⭐⭐⭐ review. It means the world to us to know that we've met your expectations. We truly appreciate your business and look forward to serving you again in the future.

Posted 10 months ago

“Excellent product fast delivery very pleased”

Helpful Report

Posted 10 months ago

Hello Graham, we're more pleased to hear that we've met your expectations both with our product and delivery. Thank you for sharing your experience.

Posted 10 months ago

“product is excellent”

Helpful Report

Posted 10 months ago

Hello Ronnie, thank you for taking the time in leaving your review.

Posted 10 months ago

“Used to touch up stone chips caused by gritting lorry. Excellent result 100% improvement. Easy to use and prompt delivery.”

Touch Up Paint Factory 5 star review on 9th March 2024

Helpful Report

Posted 10 months ago

Hello Colin, we're thrilled to hear that you're pleased with both the prompt delivery and the excellent result achieved in fixing the stone chips. Thank you for taking the time to leave your review.

Posted 10 months ago

“Just wanted to thank you very much for the quick response to our urgent order. We are delighted with the service you provided and also of course, the paint. It is a gorgeous and vibrant red!”

Helpful Report

Posted 10 months ago

Hi Diane, thank you for your kind words. Ensuring our customers receive their orders promptly is always a top priority for us. We're delighted that we could meet your expectations, and we appreciate your feedback. Furthermore, we are delighted that you're satisfied with the service received and the paint. Should you need more help in the future, don't hesitate to contact us. We're here to help!

Posted 10 months ago

“It dont match my colour it looks like blue against my black I will have to get my bonnet resprayed as the stone chips really stand out now”

Helpful Report

Posted 10 months ago

We're truly sorry to hear about your experience with the colour match. At Touch Up Paint Factory, we take pride in our 100% colour match guarantee. We stand by this commitment and are dedicated to resolving this issue for you. Please send us an email at info@touchuppaintfactory.co.uk along with your order number and details of the problem, and our team will promptly investigate and address this incident. We're here to ensure you receive the solution you deserve. Thank you for bringing this to our attention.

Posted 10 months ago

“Bought this with the paint code from my car that's light silver, paint is dark silver.. very disappointed”

Helpful Report

Posted 10 months ago

Hi Darren, we apologise for the inconvenience caused by the wrong colour match of our product. Please reach out to us info@touchuppaintfactory.co.uk with your order details and we'll do our best to resolve the issue promptly. Thank you for bringing this to our attention.

Posted 10 months ago

“Product pen is as described. Works quite well covering a deep impact scrapes on a door edge. Needs patience and at least two coverings to build up coverage to enable the finish to be of a reasonable cosmetic standard. Better than the ‘nail varnish brush’ finish achieved previously”

Helpful Report

Posted 10 months ago

Hi Garry! Thank you for your kind words. We're glad that our product worked well for the scrapes on your door edge. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Posted 10 months ago

“Prompt delivery. Excellent colour match. Good instructions”

Helpful Report

Posted 10 months ago

Hi Stewart, thank you for the ⭐⭐⭐⭐⭐ review! We are delighted to know that the match is spot on. Glad to know that you find the instructions helpful and the delivery is satisfactory. Should you need help, just send us a message!

Posted 10 months ago

“Super quick delivery and looks to be a quality product, haven’t tried it yet but came well packaged and with good instructions.”

Helpful Report

Posted 10 months ago

Hello Gareth, thank you for taking the time in leaving a review. We are glad to hear that you're satisfied with the delivery, and the paint itself. Don't hesitate to reach out if you need any assistance or have any questions.

Posted 10 months ago

“Quick, efficient and accurate.”

Helpful Report

Posted 10 months ago

Hi there! Thank you for your positive feedback. We're thrilled to hear that you found our product and services to be quick, efficient, and accurate. Customer satisfaction is our top priority, and we're delighted that we could meet your expectations.

Posted 10 months ago

“Sorry my review is a bit short. But each time I have ordered from these guys, the service time is very short, with my orders being received within 3 or 4 days. They are always really well packed for delivery, and always seem to contain more than I was expecting. Sadly, due to the fact I am off my feet with a broken hip and pelvis, going into hospital for a BIG orthopaedic operation next Tuesday, I have been unable to use any of my supplies. But I will update this, when I am on my feet again(in about 10 weeks). Hopefully, sealed paint doesn't have a "best before" date. Thank you very much for all your prompt and quick service. Kindest regards, Dave Weaver”

Helpful Report

Posted 10 months ago

Hello Dave, thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are delighted to hear that our service has consistently met your expectations. Positive feedback like yours fuels our passion for providing excellent service. Knowing that we've made a positive impact on our customers' experiences motivates us to continue striving for excellence. Thank you for your kind words and encouragement – they mean the world to us! We're sorry to hear about your recent health challenges, and we wish you a swift and successful recovery from your operation. We're sending you our warmest wishes for a speedy recovery. Rest assured, your paint will be waiting for you whenever you're ready to use them. Shelf life of Paint Pen: 1+ Year / Paint Bottle: 3+ years / Aerosol: 3+Years. Once you're back on your feet, we'd love to hear from you, about your experience.

Posted 10 months ago

“100% colour much very fast delivery and very efficient customer service highly recommended”

Touch Up Paint Factory 5 star review on 7th March 2024

Helpful Report

Posted 10 months ago

Thank you for the ⭐⭐⭐⭐⭐ review! We are glad that you're satisfied with your overall experience, especially with the delivery, colour match, and with your customer service experience. We highly appreciate your recommendation.

Posted 10 months ago

“Good price quick delivery and exact match. Thank you”

Helpful Report

Posted 10 months ago

Hello Brian, thank you for taking the time to provide feedback on your experience with us. We are glad that we've met your expectations pertaining to the price, delivery and colour match. If you have any further questions or concerns, please don't hesitate to reach out.

Posted 10 months ago

“Efficient delivery, nicely packaged and good colour match. The only downside is the price, probably a little bit expensive.”

Helpful Report

Posted 10 months ago

Hello Janice, thank you for taking the time to provide feedback and we're thrilled to hear your positive experience with us. We understand your concern regarding pricing, and while we may not be the most inexpensive option available, we believe in the value of our service. At TUPF, we invest in cutting-edge technology, including the most advanced computer-automated paint production equipment globally. This investment ensures that we can provide the most precise colour matches possible. In fact, we stand behind our colour matching process with a 100% Colour Match Guarantee. If for any reason the colour doesn't meet your expectations, we're committed to remaking it until it matches perfectly or providing a refund. We appreciate your business and your feedback, as it helps us continually improve our services.

Posted 10 months ago

“Good match. Well, pleased.”

Helpful Report

Posted 10 months ago

Hi Geoffrey, pleased to know that you are satisfied with the match and we appreciate your feedback.

Posted 10 months ago

“Very good. Highly Recommend. Fair price too!”

Helpful Report

Posted 10 months ago

Hi Holland, thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with us and that you found our products to be of high quality and reasonably priced. Your recommendation means a lot to us. Thank you for your support.

Posted 10 months ago

“Second time I've used this company, have no complaints, all has been as it should be.”

Helpful Report

Posted 10 months ago

Thank you for your feedback and continued support with TUPF. We're glad to know your positive experience with us.

Posted 10 months ago

“Great colour match and responsive customer service. I found the touch up pen easy to use and the colour match was perfect- quick delivery too.”

Helpful Report

Posted 10 months ago

We greatly appreciate your positive feedback! It's wonderful to know that you're satisfied with the service provided by our customer service team, the use of our system, the colour match, and the prompt delivery. Your satisfaction is our top priority, and we're delighted to have met your expectations on all fronts. Thank you for your kind words!

Posted 10 months ago

Touch Up Paint Factory is rated 4.6 based on 3,789 reviews