Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,948 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,948 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

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“Excellent service and a great touch up paint. The colour match to my Toronto Red BMW is just amazing. I have bought OEM touch up paint for previous BMWs that were not even close. The paint from The Touch Up Paint Factory is just amazing. I would not hesitate to recommend them.”

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Posted 10 months ago

Hi there, Simon! Thank you for your kind words. Your support and recommendation mean a lot to us. We're delighted to hear that we've met your expectations with both the match and our service. If there's anything else we can assist you with, please don't hesitate to reach out.

Posted 10 months ago

“Everything needed to touch up minor paint marks was in the box. I found the application pen very helpful and easy to apply. It took a bit of time for the paint to appear at the tip of the pen but once there, all was fine.”

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Posted 10 months ago

Hi Eirian! Thank you for taking the time to share your experience and feedback on TUPF. Our kits typically include all the basic products needed to complete a thorough touch-up for your vehicle. We truly value your support and appreciate your feedback immensely. Thank you once again for sharing your thoughts with us.

Posted 10 months ago

“Amazing match so easy to use would definitely recommend”

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Posted 10 months ago

Hello Aaron! Thank you sincerely for sharing your experience using TUPF. Your feedback means a lot to us, and we're thrilled that your experience with us deserves a 5-star rating. If there's anything else we can do to make your experience even better, please don't hesitate to let us know.

Posted 10 months ago

“A big huge thank you to you guy's, Was a perfect match. I have already used it and absoulute perfect.”

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Posted 10 months ago

Hello Ivan, the pleasure is all ours. We are glad that our paint was able to help you with your troubles and we appreciate your ⭐⭐⭐⭐⭐ review!

Posted 10 months ago

“Easy and quick for small stone chips.”

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Posted 10 months ago

Hi Alan. We appreciate you taking the time to share your experience with us at TUPF.

Posted 10 months ago

“Quick delivery”

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Posted 10 months ago

Hi Paul, thank you for taking the time to share your experience with TUPF. We are glad that we met your expectations with delivery.

Posted 10 months ago

“A little expensive for a 30ml pot The colour match is absolutely spot on Good communication from web site”

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Posted 10 months ago

Hello Simon, thank you for sharing your thoughts with us! We're delighted to hear that you found our colour match to be absolutely spot on. Regarding pricing, we always aim to strike a balance between offering competitive rates and maintaining the highest quality standards. While we understand your concern about pricing, we firmly believe in the value of our service and the quality of our products. Your feedback is invaluable to us as we continually assess ways to improve our offerings and ensure customer satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to the opportunity to serve you again in the future!

Posted 10 months ago

“Quick delivery and quality paint”

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Posted 10 months ago

Hi there, B donnelly! We are pleased to know that you received your order quickly and that you're satisfied with the quality of our paint. We are looking forward to serve you again in the future!

Posted 10 months ago

“Delivered quick, good match and good quality.very pleased”

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Posted 10 months ago

Hello Martyn, thank you for taking the time to leave your feedback! We're delighted to hear that you found our delivery quick and that the paint match was spot on. Ensuring high-quality products and customer satisfaction are our top priorities. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to serving you again in the future!

Posted 10 months ago

“Great match, thank you”

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Posted 10 months ago

Hi Dave, we're pleased to know that you got a great match. We appreciate your 5- ⭐ review.

Posted 10 months ago

“It arrived on time but not used it yet. Waiting on good weather before I do the scratch”

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Posted 10 months ago

Hello Nigel, we're glad to hear that your order arrived on time. Waiting for good weather before tackling the scratch is a wise decision to ensure the best results. If you have any questions or need assistance when you're ready to use the product, please feel free to reach out. We're here to help!

Posted 10 months ago

“Arried on tome its a perfect match wish it was a bit less expensive, would buy agaoin.”

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Posted 10 months ago

Hello John, thank you for sharing your feedback and experience using TUPF. We understand your concern about pricing, and while we strive to offer competitive rates, we're always looking for ways to provide greater value to our customers. Your feedback is invaluable in this regard, and we appreciate your honesty. We'd be delighted to serve you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

Posted 10 months ago

“Excellent customer service. .”

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Posted 10 months ago

Hello Stephen, we're delighted to hear that we've met your expectations with our service. Providing an efficient, helpful, and friendly environment is at the core of what we do. Our goal is to ensure that reaching out to us feels easy and that you receive the assistance you need promptly and courteously. Thank you for recognising our efforts, and please know that we're here to assist you whenever you need us. Should you have any further questions or require additional support, please don't hesitate to reach out.

Posted 10 months ago

“Paint arrived v quickly. Excellent colour match and finish with applicators included for stone chips etc. really impressed.”

Helpful Report

Posted 10 months ago

Hi there, Raymond! We're thrilled to hear that your paint arrived promptly and that you're impressed with the excellent colour match and finish! Our kit is designed to cover all the basic needs for a touch-up project, and we're delighted to see it's made a positive impact. Thank you for taking the time to share your experience, and please don't hesitate to reach out if you ever need anything else. Your support means a lot to us!

Posted 10 months ago

“The touch up. Pen arrived within three days, it was slightly crushed in delivery so the ball bearing couldn't mix the paint. Could have been packaged better than just a jiffy bag?”

Helpful Report

Posted 10 months ago

Hello Martin, we're truly sorry to hear about your disappointing experience with the condition in which the paint arrived. Rest assured, we're committed to making this right. Could you please send us an email at info@touchuppaintfactory.co.uk, including your order number and a detailed description of the issue? This will allow us to provide you with prompt assistance and resolve the matter swiftly. We hope to turn around this 3-star experience you had. Thank you for bringing this matter to our attention.

Posted 10 months ago

“Spot on match, easy to apply and the sticks provided work very well.”

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Posted 10 months ago

Thank you for sharing your experience with our product, Ian.

Posted 10 months ago

“Great product. Very pleased with the result.”

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Posted 10 months ago

Hello John, thank you ever so much for sharing your experience, and we're delighted to learn that we've earned a 5-⭐ rating for the result.

Posted 10 months ago

“Very quickly delivered but not the best colour match I've ever seen.”

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Posted 10 months ago

Hello Ian, we sincerely appreciate you sharing your experience with TUPF. Although we regret that we may not have met your expectations regarding colour match, please know that our dedicated customer service team at info@touchuppaintfactory.co.uk is here to assist you. Should you encounter any issues, please don't hesitate to reach out to us via email. We are committed to resolving any concerns you may have and ensuring your satisfaction with our products.

Posted 10 months ago

“Colour exact match very fast service easy to fo on line all very good”

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Posted 10 months ago

Thank you for sharing your experience, Gwyn.

Posted 10 months ago

“Ordered paint code 475a for a fiat 500 which is supposed to be dark non metallic blue. I was sent sky blue!!! Not impressed at all. Waste of time and money”

Helpful Report

Posted 10 months ago

Hello David, we apologise for the inconvenience caused by receiving an incorrect match. We understand how frustrating this must be, particularly as you were eagerly anticipating the paint's arrival, only to find it didn't match as expected. Kindly email us at info@touchuppaintfactory.co.uk with your order number and a description of the issue, and our team will promptly rectify this for you. Please be assured that we stand by our 100% colour match guarantee.

Posted 10 months ago

Touch Up Paint Factory is rated 4.6 based on 3,948 reviews