Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,731 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,731 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“Great service thanks”

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Posted 4 months ago

Awesome, Roger! Thank you for your perfect 🌟🌟🌟🌟🌟 rating with us! 💗

Posted 3 months ago

“I bought Giant Bikes Amber Glow. Purchse process, superb. Colour match and finish, superb. Many thanks. However the pen nib system lets the product down. in order to attain sufficient paint flow, i needed to grasp the fibre nib with pliers to thrust it too and fro in a pumping action. The nib stays pushed in and is now tatty. Regards. Steve. B”

Helpful Report

Posted 4 months ago

Thank you for your detailed review, Steve. It’s fantastic to hear that the purchase process and the colour match has met your expectations. We understand your frustration with the nib, we're genuinely sorry to hear about the trouble you had with it. The last thing we want is for our customers to struggle with the application. Should you have issues in the future, just know that you can speak with our paint experts through info@touchuppaintfactory.co.uk and +44 (0) 1295 380 495. In the meantime, if there’s anything we can do to assist or if you have any further questions, please don’t hesitate to get in touch. Thanks once again for your input and understanding!

Posted 3 months ago

“Easy to use and does the job”

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Posted 4 months ago

Hello Gwyn, thank you for sharing your TUPF experience and for your ⭐⭐⭐⭐⭐ rating! 💙

Posted 3 months ago

“Just like it says on the tin. A perfect match. Easy to apply.”

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Posted 4 months ago

Hello Peter, glad that we have met your expectations with the paint and application has been easy. If you need anything else in the future—whether it’s more paint or just a bit of advice—we’re just a message away. Looking forward to assisting you again in the future! 🥂⭐⭐⭐⭐⭐

Posted 3 months ago

“Quick delivery and a great paint match. Highly recommend 👍”

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Posted 4 months ago

Thank you so much for your glowing 🌟🌟🌟🌟🌟 rating, Simon, and for sharing your experience with Touch Up Paint Factory's paint match and delivery. 🚚🔥

Posted 3 months ago

“Fast delivery web site easy to use no complaints”

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Posted 4 months ago

Wonderful, Adie! Glad that we have met your expectations with delivery and website order process. Thank you for the ⭐⭐⭐⭐⭐ rating! 💙

Posted 3 months ago

“Great service! I live in Australia and was unable to find touch up paint colour that I needed, here in Australia. Delivery was quick. Touch up paint perfectly matched and was easy to apply.”

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Posted 4 months ago

Thank you for the wonderful feedback, Rhonda! We're delighted to hear that your touch-up paint arrived quickly and matched perfectly, even from halfway around the world. It’s always a pleasure to help customers, no matter where they are.If you need anything else in the future—whether it’s more paint or just a bit of advice—we’re just a message away. Here's to your car looking its best! 🚗✨💙

Posted 3 months ago

“I needed to respray a small area of my Fiat Panda after a dent had been filled. The paint code was 223/b. This is a shade of white. The Touch Up Paint Factory was one of very few car paint suppliers in the UK that could supply that particular paint. The colour coat was applied over a plain white undercoat. The quality of the spray paint was good, giving good coverage and a nice gloss finish. The shade was a little lighter than the original, however, and it is quite noticeable. As it is our run-around car and is 11 years old we are not too fussed about it though. Would still consider using this supplier again. NB. I have never purchased the Audi A7 Citrus Yellow so cannot review it.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience. We’re pleased to hear that you were satisfied with the quality of the paint, even though it wasn't an exact match. We appreciate your understanding in this matter. For future reference, Touch Up Paint Factory stands by our 100% colour match guarantee. We base our paint matches on your vehicle’s original colour when it was new, so we don't account for colour fading due to UV damage or natural variations over time. If you find that the paint provided doesn’t match the original colour and it hasn’t faded, please contact us. We’ll be happy to send a replacement or issue a refund if necessary. We also appreciate your willingness to consider us for future needs. We apologise for any confusion related to the paint sent for review. If there was an issue, it may have been due to a glitch with the review site which is unfortunately beyond our control, but our records indicate that you received the correct paint. Thank you again for your feedback, and we look forward to assisting you in the future. 💙

Posted 3 months ago

“Done the job excellent stuff”

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Posted 4 months ago

Awesomne, Bryan! Thank you for sharing your experience with Touch Up Paint Factory. 💙

Posted 4 months ago

“The colour is correct, but it was for my green Bently.”

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Posted 4 months ago

Hello Philip, thank you for sharing your experience with Touch Up Paint Factory. We apologise for any confusion regarding the paint sent for review. It appears there may be a glitch or error with this site, which is unfortunately beyond our control. However, please be assured that our records indicate you received the correct paint. 🙌

Posted 4 months ago

“Not great. I bought the pen as found it I wee bit awkward The problem I had ws getting the colour match If I was doing it again I might try the spray can however it was a fair bit more expensive”

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Posted 4 months ago

Thank you for your feedback, Alex. It’s a shame to hear that the you encountered these issues with your order. We appreciate your honesty and understand that the pen can be a bit fiddly at times.If you’re considering trying the spray can for a better match, we’d be happy to assist with any questions or guidance you might need. We’re always looking to improve and would love to hear more about your experience—are there any specific aspects where you think we could enhance the product or service? Thank you once again for your review. We hope to have the chance to provide a smoother experience in the future! 💙

Posted 4 months ago

“Not used it yet so cannot make a judgment yet.”

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Posted 4 months ago

Thank you for sharing your thoughts! We completely understand that it’s difficult to assess the product until it’s been used. We’re confident that once you do give it a go, you’ll be pleased with the results. In the meantime, if there’s anything you need or any questions arise, please don’t hesitate to get in touch. Here’s to hoping it turns out to be just what you’re looking for! 🤞💙

Posted 4 months ago

“The order was very quick and came as it supposed!”

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Posted 4 months ago

Hello Pedro, thank you for your great feedback! We appreciate you shating your Touch Up Paint Factory experience. If you need any more touch-ups or have any questions in the future, we're here for you. 🌈 🚙✨

Posted 4 months ago

“I purchased a touch up pen for my wife's car. Speedy delivery and I like the fact that it comes ready mixed with the lacquer. Very good paint match which I tried first on the test card provided. I would recommend using the paint and I would go as far as saying that the colour match is better than touch up paint that I have previously purchased directly from car manufacturers”

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Posted 4 months ago

Thank you for the fantastic review, John, and for sharing your Touch Up Paint Factory experience! We’re thrilled to have helped with your wife's car and appreciate the recommendation. If you need any more touch-ups or have any questions in the future, we’re here to help. Here’s to a job well done and a car that looks as good as new! 🚙✨

Posted 4 months ago

“Haven’t used it yet but very impressed with prompt service, 2 days delivery, also separate email with application advice.”

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Posted 4 months ago

Thank you for your kind words, Ivan! It’s great to hear that the prompt service, speedy delivery, and an extra mile to send an email made a positive impression. We’re confident you’ll be just as impressed with the results when you do get around to it. Should you have any questions or need further assistance, feel free to reach out. Here’s to a smooth application and continued satisfaction! 🚙✨

Posted 4 months ago

“I was hoping this would be my savior, I had a 15mil scratch on my bumper, I shook the pen for the time described, pressed the nip as described, it took Ages to come out, but when I tried applying the paint I could only do so by dabbing the nib, hence causing ripples and peakes in the paint, I left it dry & tried again, same thing, it's So rough to be honest I don't thing any about of polishing will help .. I'm so dissapointed”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience with us, Daron. We're genuinely sorry to hear that the product didn’t quite meet your expectations. It’s clear that the paint application didn’t go as smoothly as anticipated, and we can understand how frustrating that must be. Rest assured, feedback like yours is invaluable for improving our products and instructions. We’re committed to getting this right, so if you’d be so kind as to reach out to us directly at info@touchuppaintfactory.co.uk or calling us at +44 (0) 1295 380 495, we’ll do everything possible to make this right. We truly appreciate your patience and hope to have the opportunity to turn this experience around for you. 💙

Posted 4 months ago

“Excellent fast service and a perfect paint match.”

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Posted 4 months ago

Thank you for the brilliant feedback, Dave! t’s wonderful to hear that the service was both speedy and that the paint match was spot on. We look forward to serving you again in the future. Cheers to flawless finishes and fast service! 🤩💙

Posted 4 months ago

“Excellent and prompt response to my order. Items delivered quickly and well packaged. Would use again.”

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Posted 4 months ago

Thank you for your fantastic feedback, Robert! Glad that your overall experience has been a good one! We’re looking forward to the next opportunity to assist you. Until then, here’s to more smooth transactions and speedy deliveries!🚚✨🙌

Posted 4 months ago

“Easy to order . excelent customer service. I am a happy customer and will recommend the Touch up paint factory to my friends and relitives.”

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Posted 4 months ago

Thank you for your lovely review!, Denise Glad that ordering process was easy and that the customer service left a great impression. It’s always wonderful to know our efforts to provide excellent service are appreciated. Your recommendation means the world to us—consider us your touch-up paint allies! If there’s anything else needed in the future, don’t hesitate to give us a shout. Here’s to happy customers and spreading the word! 🥂💓

Posted 4 months ago

“Product worked well and the service was very good it was delivered the next day from ordering it online”

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Posted 4 months ago

Thank you for your wonderful feedback, Charles! It’s fantastic to hear that the product did the trick and that our service was up to scratch. A swift delivery is always our goal, so it’s great to know delivery has met your expectations. Here’s to more smooth and speedy transactions in the future. Should you need anything else, don’t hesitate to get in touch—we’re always here to help! 🚙✨

Posted 4 months ago

Touch Up Paint Factory is rated 4.6 based on 3,731 reviews