Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,781 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“Regretfully i didnt have a good experience with this company, the paint i thought i ordered way different to the paint i received, on contacting the company its seems to be my fault? and was told so?”

Helpful Report

Posted 7 months ago

Hello Dennis! We're sorry to hear about your experience. We understand that this must be frustrating for you, and we apologise that it doesn't reflect the level of service we strive to provide. Please contact us at info@touchuppaintfactory.co.uk with your order details so we can investigate this issue further and work towards a resolution. Thank you for bringing this to our attention.

Posted 7 months ago

“Quick delivery quality of paint and other item top notch”

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Posted 7 months ago

Thank you for your review! We're delighted to hear that you had a positive experience using our product and services. Looking forward to serving you again for your future touch up needs. 🚗💙

Posted 7 months ago

“Perfect match of paint Well packaged and easy to use”

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Posted 7 months ago

Hello Ronald! Thank you for taking the time to share your experience with Touch Up Paint Factory's delivery service and product. Your feedback is greatly appreciated! 🚗

Posted 7 months ago

“Fast delivery and well packed, very impressed with the colour match.The spray pattern/ pressure is excellent.Highly Recommended”

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Posted 7 months ago

Terry, thank you for sharing your positive experience with our spray paints. Your recommendation means a lot to us! 🌟

Posted 7 months ago

“It was the right colour but it didn’t work on our car the scratch was too deep, but thank you any way.”

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Posted 7 months ago

Hello David, we're sorry to hear about your experience. Repairing a deep scratch can indeed be challenging. Please email us at info@touchuppaintfactory.co.uk to speak with our paint experts. They may have suggestions and tips that could help improve the appearance. We appreciate your feedback and the opportunity to assist you further. ⭐

Posted 7 months ago

“As of yet I haven't had chance to use the touch up paint but feel confident that it will do what I want, now then, I keep getting emails asking for my feedback on what I think, well leave me alone and I will do the job in hand when I'm good and ready then I will leave feedback.”

Helpful Report

Posted 7 months ago

Hello Derrick, we apologise for any inconvenience caused by the emails requesting feedback. Your satisfaction is important to us, and we appreciate your patience. Please feel free to reach out whenever you're ready to use the touch-up paint or if you have any questions or concerns. We look forward to hearing about your experience when the time is right for you, and we hope to earn a positive review from you.

Posted 7 months ago

“Great touch up Paint”

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Posted 7 months ago

Thank you for taking the time to leave us a review, Roger! 💙

Posted 7 months ago

“Great service and simple to find the right paint match. May not be the cheapest but worth it for the service.”

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Posted 7 months ago

Thank you for your review, Barry! 🌟 We're pleased to hear that you found our paint match locator experience easy. We appreciate your understanding that quality service is worth the investment. Looking forward to serving you again in the future! ✨

Posted 7 months ago

“Excellent Service and great colour match up delivery is quick as well thank you I will always use you guys .”

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Posted 7 months ago

Hi there, Joaquim! Glad to hear that our delivery service and product met your expectations. Your loyalty means a lot to us, and we're grateful for your support. We look forward to serving you again in the future. If you ever need anything else, please feel free to reach out to us. 🚚

Posted 7 months ago

“Fantastic colour match”

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Posted 7 months ago

Awesome! 🌟 We are glad to have met your expectations with the paint match, and thank you for leaving us a glowing 🌟🌟🌟🌟🌟 review!

Posted 7 months ago

“Speedy delivery great Comms no issues”

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Posted 7 months ago

Hi there, Howard! Thank you for sharing your ⭐⭐⭐⭐⭐ experience with our service.

Posted 7 months ago

“Second time I’ve used them for a non standard colour. Useful advice and acceptable colour match with email help immediate. Definitely use them again”

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Posted 7 months ago

Hi Andrew! Thank you for sharing your experience with our customer service team. We're glad to be of assistance to you. We look forward to assisting you again in the future. ✨

Posted 7 months ago

“Paint and instructions were delivered on time, a good colour match was achieved!”

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Posted 7 months ago

Hello Phil! Thank you for taking the time to share your experience with our 🚚 delivery service and the 🎨 paint match. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We're here to help!

Posted 7 months ago

“Great colour match even on my 20 year old Red VW T5 Transporter. Your system is easy to use & well worth the cost to get as near a perfect match as possible. Your additional accessories & systems are great to Keep up the good work guys”

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Posted 7 months ago

Hello Jim! 👋 Thank you for your fantastic review! We are glad that to hear your satisfaction with the match. We appreciate your feedback with the items included in the kit. If you ever need assistance again, feel free to reach out. Thanks again for choosing us at Touch Up Paint Factory! 💙

Posted 7 months ago

“The paint is a 100% match, so very happy with the end result, a good company to deal with, great communication and quick delivery. Will use touch up paint factory again.”

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Posted 7 months ago

Hi there! Thank you for your wonderful review! It's great to know that you found us to be a good company to deal with, with great communication and quick delivery. We look forward to serving you again at Touch Up Paint Factory! 🚗✨

Posted 7 months ago

“Order arrived quickly. Paint match and quality excellent. The application sticks like tiny cotton buds supplied are not much use. I used a small artist brush. It would be handy if there was a small brush attached to inside the pot lid.”

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Posted 7 months ago

Hello David! We're pleased to hear that your order arrived promptly and that you were satisfied with the excellent paint match and quality. Your feedback regarding the application brushes is valuable to us as we strive to improve our product. If you have any further suggestions or need assistance in the future, please don't hesitate to reach out. We're here to assist you! 💙

Posted 7 months ago

“This paint pen is a one off application after first use couldn’t get paint to bib again”

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Posted 7 months ago

Hello Roger! 👋 We're sorry about the issue with our paint pen. Our pens are designed for multiple uses if there's still paint inside. To reuse it, try storing it upside down. Please email us at info@touchuppaintfactory.co.uk with your details so we can assist further.

Posted 7 months ago

“excellent product I would highly recomend paint match was spot on”

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Posted 7 months ago

Hello David! Thank you for your excellent feedback! f you have any more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation! 💓

Posted 7 months ago

“Excellent colour match and easy to use.”

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Posted 7 months ago

Hello John! Thank you for your positive feedback with our product! 🌈🎨

Posted 7 months ago

“Speedy dispatch - arrived next day. Pen does what it says on tin, well pleased. Thanks.”

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Posted 7 months ago

Hello Andrew! We're pleased to hear that you promptly received your order 🚚 and that you were pleased with the outcome. Thank you for sharing your experience with us! 💙 Your feedback is much appreciated.

Posted 7 months ago

Touch Up Paint Factory is rated 4.6 based on 3,781 reviews