Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,702 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A video of how to apply professionally would help and the pen can cause uneven paint onto the car if you do not take your time. Again maybe an instructional video would be helpful. The kit is very handy.”

Helpful Report

Posted 1 month ago

We appreciate your feedback and understand how helpful a video application is which is why we provide plenty of resources for our customers to check from YouTube, Facebook, and Instagram. Additionally, you can get in touch with our paint experts at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 to provide you personalised guidance with paint application.

Posted 1 month ago

“Small problem with the pen but it was soon put right all sorted out very quickly great service good product. Thanks Mark”

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Posted 1 month ago

Glad that the issue has been resolved. Thank you for your kind recognition, Mark! Happy driving! 🚗✨

Posted 1 month ago

“Very speedy delivery. Quality of product is excellent.”

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Posted 1 month ago

Thank you for your amazing feedback, Tony! 💗

Posted 1 month ago

“The colour code is correct but it is not same as my car”

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Posted 1 month ago

Hi there! It’s disappointing to hear that the colour didn’t match your car, even with the correct code. Would you be able to contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 together with your information and short description of the issue. We wanted to resolve this for you. Additionally, you can respond to the email that we have sent you.

Posted 1 month ago

“Wasn’t even that right colour total waste of time you sent silvery blue”

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Posted 1 month ago

Hi David! We’re genuinely sorry to hear that the colour was so far off. That must be incredibly frustrating, especially when expectations are high. We'd like to provide you a resolution and would greatly appreciate the opportunity to make things right. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 and we shall investigate and provide you a resolution. Alternatively, you may respond to the email that we have sent you. Thank you for bringing this into our attention.

Posted 1 month ago

“Colour match was excellent. Especially pleased with the nozzles on your spray cans, now I know that they can be turned from horizontal to verticle for a much larger and better spray when doing large area. I was puzzled by the 2K Clear Coat can, looking for the red button to be inserted in the bottom of the can to mix the inside! This is my only moan and wish you would consider becoming more conventional in using the red button (much easier than getting pliars and wondering if just the center piece should be pulled out or the whole thing!). Have kept you in my bookmarks as your nozzles do not quickly start to spurt "blobs" like your main internet rival. Wouldn't hesitate to use you again.”

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Posted 1 month ago

Thank you for your fantastic review, Alan! We're delighted to hear that you found our colour match to be excellent and that the adjustable nozzles made your task easier. We appreciate your feedback and we shall be forwarding that to our team. We look forward to serving you again in the future! If you have any other suggestions, please feel free to share. 🤩

Posted 1 month ago

“Good service.”

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Posted 1 month ago

Thank you so much for your perfect 5-star rating! ⭐⭐⭐⭐⭐

Posted 1 month ago

“Despatched quickly. Easy to use kit. Excellent colour match. Very pleased with my purchase.”

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Posted 1 month ago

We’re so happy you're satisfied with your purchase! 🛍️

Posted 1 month ago

“Perfect match for the mini cooper sd Great to deal with and got 10 percent off”

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Posted 1 month ago

We appreciate you taking the time to share your experience with us, Tom! 🌟

Posted 1 month ago

“This is the 4th vehicle I have purchased touch up paint for and as always it’s spot on. Colour match great and easy to work with.”

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Posted 1 month ago

Your support and loyalty is truly appreciated! Glad that you're satisfied with your current and past experiences with us. Thank you for taking the time to share it with us, Carl! 💙🚗

Posted 1 month ago

“Good supplier brilliant service thanks very much 👍”

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Posted 1 month ago

Thank you for trusting us with your car paint concern, David!

Posted 1 month ago

“Very good colour match very easy to use”

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Posted 1 month ago

Thank you for the love and support, Brian! 💙

Posted 1 month ago

“Very handy it did the job”

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Posted 1 month ago

We’re so glad you're satisfied with your experience, David!

Posted 1 month ago

“The paint for a Ford Puma was exactly right. Good price. It was quick delivery. I would recommend using this company.”

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Posted 1 month ago

Thank you so much for your perfect 5-star review. Your support is truly appreciated! 🤩

Posted 1 month ago

“Excellent service great product thank you Jim”

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Posted 1 month ago

Hi Jim! Thank you so much for your kind words! 🌟💗

Posted 1 month ago

“The paint was easy to buy and reasonably priced. It was delivered in good time and condition. I chose the pot of paint, which came with application buds. That worked really well and the finish blended into the surrounding paint so the touchup couldn't be easily seen. Having used the pens, this system works better and is cheaper.”

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Posted 1 month ago

Thank you so much for your fantastic review, Bernard! Glad that we met your expectations with our paint. If you have questions or concerns, feel free to reach out. 💙

Posted 1 month ago

“Arrived on time. Did the job efficiently. Well pleased.”

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Posted 1 month ago

We appreciate your thoughtful comments, Dave! 🤩

Posted 1 month ago

“The paint pen works very well and delivered in quick time.”

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Posted 2 months ago

Hi there, Mr Stringer! We appreciate you for having us to be a part of your journey in repairing the paint damage of your vehicle! 💙

Posted 1 month ago

“Arrived on time. Still to use as the weather has not been favourable”

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Posted 2 months ago

Hi Simon! Thank you for taking the time to share your experience with delivery even though you're still about to use the paint. We are confident that you will not have issues using it. If you do run into any issues, please remember that we’re here to help. Don’t hesitate to reach out if you need assistance.🤩

Posted 1 month ago

“Very pleased with the touch up paint. East to apply and exact match to the colour of my vehicle. Well pleased. Thank you”

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Posted 2 months ago

Thank you for your wonderful feedback, Julie! We’re thrilled to hear that you had a satisfying experience with us. Your support means a lot! 🙌

Posted 1 month ago

Touch Up Paint Factory is rated 4.6 based on 3,702 reviews