Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,780 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,780 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect colour match!, very happy”

Helpful Report

Posted 6 months ago

Hi there, Mr. Shuttlewood! Glad to hear you received a perfect match! Happy touch up! 🎨

Posted 6 months ago

“Quality product and the colour match is spot on”

Helpful Report

Posted 6 months ago

🤩 Thank you for your kind words, Dennis! We are committed to continuously improving the quality of our products and services. 💙

Posted 6 months ago

“A fantastic speedy delivery, used more than once. Would definitely recommend”

Helpful Report

Posted 6 months ago

Fantastic! Thank you for being an esteemed customer of Touch Up Paint Factory. 🙌

Posted 6 months ago

“Paint was wrong shade. All in one pen was rubbish. Nib too clunky to do stone chips. Paint came out to fast. No lacer or lack of it. Left a lumpy Paint on a stone chip.”

Helpful Report

Posted 6 months ago

Hello Richard, we apologise for the inconvenience caused. Can you please email us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495 so we can check with you for a resolution. We're committed to resolving this matter and hope to hear from you soon.

Posted 6 months ago

“Very easy to use, excellent colour match, very good and easy to read helpful advice on how to use to get best results.”

Helpful Report

Posted 6 months ago

Hello Brian! We're pleased to hear that you received a perfect match along with helpful application advice. We're glad it worked out well for you. Happy driving! 🚗

Posted 6 months ago

“Excellent service Many Thanks”

Helpful Report

Posted 6 months ago

Thank you so much, John! We truly appreciate your trust in TUPF for your touch-up needs. If there's anything else we can assist you with, please don't hesitate to reach out.

Posted 6 months ago

“wrong paint was supplied but was checked on opening as instructed. Contacted Touch up who sent the correct paint promptly without any fuss.”

Helpful Report

Posted 6 months ago

Hello Robert, we're delighted that we could resolve your issues. While we're just one ⭐ away from a perfect 5, we're thrilled to have addressed your concern. Thank you for allowing us the opportunity to make things right for you.

Posted 6 months ago

“excellent service and perfect colour match”

Helpful Report

Posted 6 months ago

Glad to hear your feedback, Keith! 💙

Posted 6 months ago

“Excellent service, fast delivery, on this occasion I ordered a colour for a car I used to own, as I am doing a model of the car.”

Helpful Report

Posted 6 months ago

Hello Brian! Glad to hear that we were able to provide the paint that you need to make a model of your previous car. Happy painting! 🎨

Posted 6 months ago

“Excellent products at decent prices...... And swift delivery as well. Can definitely recommend”

Helpful Report

Posted 6 months ago

Fantastic Richard! We're thrilled to hear that you had an excellent experience with TUPF! Your recommendations mean a great deal to us. Happy driving! 🚗

Posted 6 months ago

“Very good service and also the match pen is a perfect match, will definitely use this company again and highly recomend to everyone.”

Helpful Report

Posted 6 months ago

Hello John! Thank you so much for sharing your Touch Up Paint Factory experience. Looking forward to serving you again in the future!

Posted 6 months ago

“I would just like to say a big thank-you too. touch up paint factory for good service once again thank-you again sincerely Allan Gray ..”

Helpful Report

Posted 6 months ago

No, Allan, it should be us saying THANK YOU for placing your trust in us. 💙🤩

Posted 6 months ago

“The kit came very quickly and well packaged Used the kit as instructed and it was very easy and did a good job”

Helpful Report

Posted 6 months ago

Great, John! Thank you for sharing your awesome experience with Touch Up Paint Factory and for rating us a glowing 🌟🌟🌟🌟🌟. 💙

Posted 6 months ago

“Great bit of kit. Easy to use, no drips or spills, great paint colour match. Quality product!”

Helpful Report

Posted 6 months ago

Hello Kevin! Thank you for sharing your Touch Up Paint Factory experience. 💙

Posted 6 months ago

“Brilliant paint and colour match .Telling that to every one i know”

Helpful Report

Posted 6 months ago

Wonderful! Thank you so much for trusting our product and for recommending it to others. We truly appreciate your support, David! 🔥🌟

Posted 6 months ago

“Orders on line but wrong paint match. Got in touch and immediate response and problem addressed. Very pleased - great customer service.”

Helpful Report

Posted 6 months ago

Hello Gareth! Thank you for giving us the opportunity to rectify the issue for you. We're pleased that we could turn things around and provide a positive experience. Your satisfaction is our priority, and we appreciate you sharing your customer service experience with Touch Up Paint Factory. If you have any further questions or need assistance in the future, please feel free to reach out. We're always here to help!

Posted 6 months ago

“Fantastic stuff !!! 👌👍”

Helpful Report

Posted 6 months ago

Awesome, Ionut! Thank you rating us a perfect ⭐⭐⭐⭐⭐! 💙

Posted 6 months ago

“Very good products and swift delivery. Highly recommended”

Helpful Report

Posted 6 months ago

Hello J K! Thank you for your recommendation and we are glad to have met your expectations with our product and delivery. 💙

Posted 6 months ago

“Not correct colour match”

Helpful Report

Posted 6 months ago

“Paint great. Delivery was longer than stated.”

Helpful Report

Posted 6 months ago

Hello William, we apologise sincerely for the delivery issue you experienced. We understand how frustrating it can be to eagerly await your order only to encounter a delay. While we make every effort to ensure timely deliveries, sometimes unforeseen circumstances beyond our control can cause delays. Please accept our apologies for any inconvenience this may have caused. Your feedback is incredibly valuable to us, and we will definitely share it with our team. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. We're here to help resolve any issues and ensure your satisfaction.

Posted 6 months ago

Touch Up Paint Factory is rated 4.6 based on 3,780 reviews