Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,781 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“Initially, I though the touch-up pen was expensive, then I realised the last one I had purchased was over 30 years ago! I was so impressed with the colour match on my 1996 Ford Escort RS2000, the stone chip just disapeared! Thank you for the excellent service & perfect colour match.”

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Posted 7 months ago

Thank you so much for your review, Neil! We aim to provide products that meet high standards of quality and precision, ensuring that your vehicle looks its best and we are glad that we have achieved that with your experience. We appreciate your kind words about our service and the perfect colour match. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Touch Up Paint Factory! 💙🎨

Posted 6 months ago

“Paint almost a match but age of car could be culprit, it would have helped by having extra pen points? But i hid quite a few stone chips”

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Posted 7 months ago

Hello Norman! 👋 Thank you for sharing your experience with Touch Up Paint Factory. We match paints based on your vehicle's original colour when it was new, which may not account for UV damage over time. We understand that this can be frustrating for older cars, as it becomes challenging to achieve an exact match using the paint code alone. To address this issue, we offer an option where you can send in a part of your vehicle for a custom colour matching service at an additional cost. Please email us for more information if you wish to take advantage of this option. Your feedback is valuable to us, and we appreciate your understanding as we strive to provide the best possible service for all our customers. 💙

Posted 6 months ago

“Colour not exact can see where applied. ,will get a professional to sort it , waste of money”

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Posted 7 months ago

“Really easy to use and ideal for small repairs.”

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Posted 7 months ago

“Paint was a good match just the pen nib is too fat to help fill in the small chips without making it an eye sore with excess paint around the problem area”

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Posted 7 months ago

We apologise for any inconvenience caused, Chris. Please let us know how we can further assist you in improving your experience. Your satisfaction is important to us, and we are here to help in any way we can.

Posted 6 months ago

“Very good service,soughted my colour problem out quite quickly. Staff very helpful.”

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Posted 7 months ago

“Excellent value excellent colour Mach easy to use”

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Posted 7 months ago

Thank you for sharing your TUPF experience, Douglas! 🤩 💙

Posted 7 months ago

“This is the second time that I have used The Touch Up Factory product. Once again the colour match is excellent and the delivery time was very fast. I would certainly use them again”

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Posted 7 months ago

Thank you for your continued support and for sharing your experience with The Touch Up Factory, Mr. Duffy! 💙 We're thrilled to hear that you've found our product's colour match excellent for the second time and delivery is up to your satisfaction. We look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out. Happy driving! 🚗✨

Posted 7 months ago

“Excellent colour match and applicators. Delivered very quickly”

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Posted 7 months ago

Thank you for sharing your Touch Up Paint Factory experience, Clive! 💙

Posted 7 months ago

“Quick delivery. Good instructions. Easy to follow for a amateur touch up. Really good paint match. Final result really good. Not professional standard but that's not to expected. Would recommend”

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Posted 7 months ago

Hello Loz! Thank you for your review! we're glad we met your expectations. Your recommendation means a lot to us! If you have any more feedback or need assistance in the future, please feel free to reach out. Happy driving! 🚗💫

Posted 7 months ago

“Great paint. Great service. Fast delivery. What more can you ask for.”

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Posted 7 months ago

Hi there, Alan! Thank you for taking the time to share your experience! 💙

Posted 7 months ago

“Very quick delivery the colour match spot on all the products I ordered were very good too use I would highly recommend the touch up paint factory”

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Posted 7 months ago

Hi Martin! Thank you so much for your glowing ⭐⭐⭐⭐⭐ review! Your recommendation means a lot to us. If you ever need anything else, don't hesitate to get in touch.

Posted 7 months ago

“Great service. I ordered the touch up pen in racing green and it was the exact matching colour to my Mini. Delivery was very quick.”

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Posted 7 months ago

Hello there, Barney! Thank you very much for sharing your experience with Touch Up Paint Factory. We're delighted to hear that we met your expectations with the paint match and delivery. Your satisfaction is our priority! 💙

Posted 7 months ago

“The colour was not a match”

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Posted 7 months ago

“I ordered BMW C10 blue and 300 white color spray can and touch up paint, white the test paper the C10 blue color is similar but after finish painting the color is darker the orginal color and the 300 white is a little bit grey white with test paper not white color on car.”

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Posted 7 months ago

“An easy to use product that matched well with a 12 year old Mini. It would have been better if there were tiny brushes provided rather than the little dibbers as they were too big for the stone chips I was trying to cover.”

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Posted 7 months ago

Thank you for your feedback and suggestion, Natalie. We appreciate your input, and we'll forward it to our team as we are constantly striving to improve our products based on customer feedback. If you have any more suggestions or need further assistance, please don't hesitate to reach out. We're here to assist you! 💙

Posted 7 months ago

“After ordering it took 6 days to arrive, as for the first class postage you need to dispatch quicker . It was to late by the time it arrived the car was gone. I had to return the pen ..!!!!!!!!”

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Posted 7 months ago

Hello Doreen. We understand your frustration regarding the delivery delay. While our aim is always to deliver on time or early, sometimes unexpected issues or unforeseen circumstances can arise. We apologise for any inconvenience this may have caused. We value your feedback and hope to have the opportunity to make it right if you choose to give us another chance in the future. Your satisfaction is important to us.💙

Posted 7 months ago

“A very fast order and delivery paint is an excellent match and was simple and easy to use. Has matched very well and had given a great finish.”

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Posted 7 months ago

Hello there, Paul! Thank you for sharing your experience with Touch Up Paint Factory. Your satisfaction with our service and product means a lot to us, and we're grateful for your support. 💙

Posted 7 months ago

“I got some paint for my Hyundai Tuscon and supplied the reg number and they came back with the product code, for it, I have applied it and it is NOWHERE near the same colour as the car UPDATE ON THIS, I got a call from a nice chap from the company and I explained the problem so he sent me some more but in a pen application F O C instead, and this very good and fast reaction as well, so it is pretty unnoticeable now and a lot easier to apply than the other one,I also did it on another blemish and again it has done the trick, it is strange though how the first time I tried the first one that the colour was a mile off, "MAYBE" I did not shake it for a long enough time before use, but everything sorted now”

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Posted 7 months ago

Hello John! We're sorry to hear about your experience. Could you please email us at info@touchuppaintfactory.co.uk to speak with our customer service team and resolve this issue? Thank you for bringing this matter to our attention. We appreciate the opportunity to make things right for you.

Posted 7 months ago

“very good colur match for both touch and spray paint”

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Posted 7 months ago

Wow! 🤩 Thank you for your trust in our products, Peter! 💙

Posted 7 months ago

Touch Up Paint Factory is rated 4.6 based on 3,781 reviews