Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,789 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 31st January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spot on match, easy to apply and the sticks provided work very well.”

Helpful Report

Posted 9 months ago

Thank you for sharing your experience with our product, Ian.

Posted 8 months ago

“Great product. Very pleased with the result.”

Helpful Report

Posted 9 months ago

Hello John, thank you ever so much for sharing your experience, and we're delighted to learn that we've earned a 5-⭐ rating for the result.

Posted 8 months ago

“Very quickly delivered but not the best colour match I've ever seen.”

Helpful Report

Posted 9 months ago

Hello Ian, we sincerely appreciate you sharing your experience with TUPF. Although we regret that we may not have met your expectations regarding colour match, please know that our dedicated customer service team at info@touchuppaintfactory.co.uk is here to assist you. Should you encounter any issues, please don't hesitate to reach out to us via email. We are committed to resolving any concerns you may have and ensuring your satisfaction with our products.

Posted 8 months ago

“Colour exact match very fast service easy to fo on line all very good”

Helpful Report

Posted 9 months ago

Thank you for sharing your experience, Gwyn.

Posted 8 months ago

“Ordered paint code 475a for a fiat 500 which is supposed to be dark non metallic blue. I was sent sky blue!!! Not impressed at all. Waste of time and money”

Helpful Report

Posted 9 months ago

Hello David, we apologise for the inconvenience caused by receiving an incorrect match. We understand how frustrating this must be, particularly as you were eagerly anticipating the paint's arrival, only to find it didn't match as expected. Kindly email us at info@touchuppaintfactory.co.uk with your order number and a description of the issue, and our team will promptly rectify this for you. Please be assured that we stand by our 100% colour match guarantee.

Posted 8 months ago

“good service from paint factory but delivery was rubbish instead of two days it took DHL 5 days to arrive”

Helpful Report

Posted 9 months ago

Hello Dawn, we apologise for the inconvenience you encountered with the delivery of your order. We understand how frustrating this delay must have been for you. While we aim to deliver excellent service on our part, we acknowledge the disappointment caused by the extended delivery time. Your feedback is important to us, and we will endeavour to improve our delivery processes for smoother service in the future. If there's anything else we can assist you with, please don't hesitate to get in touch.

Posted 8 months ago

“Haven't had chance to use the touch up pen I got yet but colour match looks good. I will say that were very helpful and easy to contact and sorted any problems without any fuss. I had used an auto fill when ordering and it missed part of my address sent a message and the replied straight away saying that would sort it.”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We're glad to hear that you found our touch-up pen's colour match satisfactory. We always strive to provide prompt assistance and resolve any issues efficiently. Address mishaps can happen, but we're pleased we could rectify it swiftly for you. Thank you again for sharing your experience with us.

Posted 8 months ago

“Perfect match for my scratch repaired bumper. Came with expert instruction too. Many thanks!”

Helpful Report

Posted 9 months ago

Hi Wayne, we appreciate you sharing your experience with TUPF. Your support means a lot to us. Thank you for taking the time to provide your feedback!

Posted 8 months ago

“Your method makes touching small chips and markes very easy and all in one simple application. Easy to build u layers and no messy blobs that could run. Excellent colir match too and a factory finish when dry.”

Helpful Report

Posted 9 months ago

Thank you for your glowing review! We're delighted to hear that our method has made the process of touching up small chips and marks a breeze for you. It's fantastic to know that you found the colour match excellent. Your satisfaction is our top priority, and we're thrilled to have provided you with a solution that meets your needs.Thanks again, Robert! ✨

Posted 8 months ago

“Easy to use website and order what I wanted. Perfect match for 13 year old car.”

Helpful Report

Posted 9 months ago

Hello there! Thank you for sharing your feedback regarding our website. Our goal is to offer a seamless experience for our customers, and we're delighted to hear that we succeeded in achieving this during your visit. Additionally, we're thrilled to learn that we were able to provide a match for your 13-year-old car. If you have any further comments or suggestions, please feel free to share them with us.

Posted 8 months ago

“Not used yet but looks like everything I need for the odd chip.”

Helpful Report

Posted 9 months ago

Hello Roger, we trust that the paint will exceed your expectations once you've had the chance to try it. Should you require any assistance, please feel free to reach out to us via phone or email, and we'll be more than happy to help.

Posted 8 months ago

“Very carefully packed, 100% matching colour, strongly recommend Touch up Paint Factory!”

Helpful Report

Posted 9 months ago

Hello Cristian! We truly appreciate you taking the time to share your feedback regarding both the packing and colour match. Your recommendation holds significant value for us. Thank you once again for your wonderful feedback. ✨

Posted 8 months ago

“The item arrived quickly, was well packed and contained great instructions.”

Helpful Report

Posted 9 months ago

Colin, thank you for sharing your feedback regarding the packing and delivery of your item. We're delighted to hear that you found the instructions helpful for your touch-up project. It's our goal to equip you with the necessary tools to successfully complete your touch-up endeavors. ✨

Posted 8 months ago

“I’ve used the paint factory before on a Isuzu and found the paint a great match and good quality.”

Helpful Report

Posted 9 months ago

Hello Matthew, thank you for taking the time to share your experience using TUPF. We're pleased to hear that you received both a match and quality product with us. Thank you for your rating! ⭐

Posted 8 months ago

“Excellent, great for what I wanted, in touching up small stone chips, good colour.”

Helpful Report

Posted 9 months ago

Hi there, David! Thank you for your kind feedback! We're delighted to hear that our product was just what you needed for touching up those small stone chips. It's wonderful to know that you found the colour satisfactory as well. If you ever have any more touch-up needs or questions, please don't hesitate to get in touch. We're here to help and look forward to assisting you again in the future!

Posted 8 months ago

“The best pen I've used in my many years of motoring, good colour match and able to put the paint exactly where needed..”

Helpful Report

Posted 9 months ago

Hello, Peter! We're delighted to hear that our pen has surpassed your expectations and become the best you've used in your many years of motoring. Furthermore, we're pleased to have provided you with a perfect match, ensuring your satisfaction with your purchase. Thank you ever so much for your fantastic feedback—it means a great deal to us.

Posted 8 months ago

“Great colour match, arrived quickly good communication from company”

Helpful Report

Posted 9 months ago

Hi John, thank you for your glowing feedback! We're thrilled to learn that you're pleased with both the colour match and the swift delivery of your order. Here at Touch Up Paint Factory, we're committed to providing outstanding communication and ensuring that all inquiries are promptly addressed. Your support means the world to us, and we look forward to continuing to exceed your expectations in the future!

Posted 8 months ago

“very good service and vakue”

Helpful Report

Posted 9 months ago

Hi there, Alan. Thank you for your feedback and for your glowing ⭐⭐⭐⭐⭐ rating!

Posted 8 months ago

“Easy to use colour match excellent value for money would buy again”

Helpful Report

Posted 9 months ago

Alan, we appreciate you sharing your experience with TUPF. We look forward to the opportunity to serve you again in the future.

Posted 8 months ago

“Easy to order, competitive price, prompt delivery, excellent product.”

Helpful Report

Posted 9 months ago

Thank you for sharing your experience with us! We truly appreciate your feedback on the ordering process, pricing, and delivery. We're thrilled to hear that you're pleased with our product as well. If you ever need assistance or have any further feedback, please don't hesitate to reach out. Thank you for choosing us, Robert!

Posted 9 months ago

Touch Up Paint Factory is rated 4.6 based on 3,789 reviews