Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,953 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,953 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

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“It’s so easy to use. No fuss and great coverage all in one pot. It’s perfect and a pleasure to use.”

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Posted 9 months ago

Good to know that you found our product easy to use and hassle-free, with great coverage. Your satisfaction is our priority, and we're delighted that you had a perfect and pleasurable experience using it. Thank you for your fantastic review, Judith! 💙

Posted 9 months ago

“Purchased the touch up paint for my 2002 bmw Perfect match to original colour. Excellent thank you ( Topasblau. )”

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Posted 9 months ago

Hello Kevin! We appreciate your review regarding the paint match, and we're happy to have earned a ⭐⭐⭐⭐⭐ rating for it. Thank you!

Posted 9 months ago

“Great colour match ..really easy to use”

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Posted 9 months ago

Hello Patrick! Thank you for leaving us a perfect 5⭐ rating!

Posted 9 months ago

“Great product and easy to match to whatever car you have..”

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Posted 9 months ago

Hello Lee, thank you for sharing your experience using TUPF and for rating us a perfect ⭐⭐⭐⭐⭐!

Posted 9 months ago

“Ordered pen with note on order what the correct colour should be (Mazda Ceramic not Silver). Pen delivered in good time, however silver colour was provided. Okay, simple error. Emailed to say that it was incorrect. Radio silence. Need to try and sort out or review will be more scathing. Contact non existent”

Helpful Report

Posted 9 months ago

Hello Alan, we're sincerely sorry to hear about your experience with the colour match and the lack of responsiveness from our team. To investigate this matter further and ensure it's addressed promptly, could you please provide us with your order number and email address? Additionally, kindly include the email address where you sent your inquiry. Our team typically responds within the day, but if you haven't received a response, we'll prioritize resolving this for you. Alternatively, you can reach out to our customer service team by calling +44 (0) 1295 380 495. They'll be more than happy to assist you. Thank you for bringing this to our attention. We're committed to ensuring your satisfaction and resolving any issues you may have.

Posted 9 months ago

“Easily ordered and pretty good delivery. However unhappy with colour match and spray pattern of clear lacquer. Wish I hadn’t bothered.”

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Posted 9 months ago

Hello! We're glad to hear that your ordering and delivery experience went smoothly. However, we're truly sorry to learn about your dissatisfaction with the colour match and spray quality. We're committed to making things right for you, so please reach out to us at info@touchuppaintfactory.co.uk, and we'll do our best to rectify the situation promptly. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns.

Posted 9 months ago

“I ordered some touch up paint for my Honda Blackbird. The paint match as well as the service was superb.”

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Posted 9 months ago

Tony, it's good to know that we have met your expectations with the paint match and service. our satisfaction is our top priority, and we're grateful for your feedback! If you ever need anything else, feel free to reach out.

Posted 9 months ago

“colour match is excellent”

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Posted 9 months ago

We are glad to know that you received an excellent match, Kenneth! Thank you for leaving us a ⭐⭐⭐⭐⭐ rating!

Posted 9 months ago

“Good quality paint and sensible shipping costs.”

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Posted 9 months ago

Your satisfaction is our priority, David, and we're grateful for your ⭐⭐⭐⭐⭐ feedback!

Posted 9 months ago

“Fast delivery Perfect match Easy to use”

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Posted 9 months ago

Hello Andrew! Your feedback on the delivery, paint match, and application process is greatly appreciated. Thank you for sharing your experience with us! ⭐⭐⭐⭐⭐

Posted 9 months ago

“Excellent product, I highly recommend it 👍”

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Posted 9 months ago

Thank you, Maciej, for your recommendation, it's greatly appreciated.

Posted 9 months ago

“Really good”

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Posted 9 months ago

Hello Pam! Thank you for taking the time to leave us a perfect 5-⭐ review! 💙

Posted 9 months ago

“Although the paint pen was quickly delivered and an excellent colour match the hard 'felt tip' style application method left a very poor finish. Very lumpy, uneven and imprecise for small chips, why deviate from a fine brush?”

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Posted 9 months ago

Hello Chris, thank you for your feedback on the paint pen. We value your insights and appreciate your review. We understand the importance of precise application, especially for touch-up work. Your feedback will be considered as we strive to improve our products and customer experience.

Posted 9 months ago

“Good quality, easy to use.”

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Posted 9 months ago

Hello Marton! Thank you for taking the time to leave your feedback with our product!

Posted 9 months ago

“Bought the touch up pen for my vw beetle it is excellent can’t even see where has been touched up will be ordering again many thanks”

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Posted 9 months ago

Thank you so much for your awesome ⭐⭐⭐⭐⭐ review, Joanne! We're delighted to have met your expectations, and we look forward to serving you again in the future. Many thanks for your support!

Posted 9 months ago

“fast delivery and great comunication.”

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Posted 9 months ago

Thank you for taking the time to rate our service! We're delighted to have earned a perfect 5-star review from you!

Posted 9 months ago

“Delivery was good. The colour match of the paint is good. The only thing I would recommend is using a trigger attachment for the aerosol can.”

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Posted 9 months ago

Thank you for your review, Stuart! We're pleased to hear that the delivery was satisfactory and that you're happy with the colour match of the paint. Regarding your suggestion for a trigger attachment for the aerosol can, we actually offer a trigger gun as a separate accessory. While it's not included in the kit, it's available for purchase separately, providing you with the option to enhance your spraying experience. We appreciate your feedback and the opportunity to improve our products.

Posted 9 months ago

“Excellent.”

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Posted 9 months ago

Thank you for your review!

Posted 9 months ago

“Perfect match!!! Very thoughtful packaging, along with their in_house wipes for degreasing. Three cars. Three different paint orders, all Perfect match 👌”

Touch Up Paint Factory 5 star review on 23rd May 2024

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Posted 9 months ago

Thank you for your fantastic review! Glad that our product is a match to all of your three cars. Your satisfaction is our utmost priority, and we're grateful for your trust in our products. Cheers to many more perfect matches ahead! 🎨🎨

Posted 9 months ago

“As usual websites asking for a review just as you receive product and not had time to use product or see it's longevity. I'll come back with a review when I have used product and seen it's performance. As yet no comment.”

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Posted 9 months ago

Hello Andrew! Thank you for sharing your perspective! We understand the importance of providing feedback based on actual usage and performance rather than just receiving the product. We look forward to hearing from you once you've had the chance to use the product and evaluate its performance. Your thorough review will greatly assist other customers in making informed decisions. If you have any questions or need assistance in the meantime, please feel free to reach out. We appreciate your patience and look forward to your future review!

Posted 9 months ago

Touch Up Paint Factory is rated 4.6 based on 3,953 reviews