Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,785 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,785 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“Dose the job delivered quickly very happy with the service”

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Posted 9 months ago

Hi there! Thank you very much for your kind words. We're delighted to hear that we've made you a happy customer with both our service and product!

Posted 8 months ago

“The color does not match at all. I borrowed the same paint that my car has, and it matches the car's color. You can see the images attached to see how much of a difference is in the colors.”

Helpful Report

Posted 9 months ago

Dear Azhar, we are genuinely sorry to learn of the inconvenience caused by the incorrect match you received. Your satisfaction is of utmost importance to us, and we want to ensure this matter is resolved promptly.Please accept our sincerest apologies for any frustration this may have caused. Kindly reach out to us via email at info@touchuppaintfactory.co.uk, and our dedicated team will swiftly assist you in rectifying this issue. Thank you for bringing this to our attention, and we appreciate your understanding as we work to make things right.

Posted 8 months ago

“This is the perfect colour match.”

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Posted 9 months ago

We're glad that you received the correct match to your paint, Elizabeth! Thank you for taking the time to share your experience.

Posted 8 months ago

“Great service - colour match just from the VIN as I couldn’t find the paint code on the vehicle.”

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Posted 9 months ago

Hello Hugh! Thank you immensely for sharing your experience using TUPF. We're delighted to hear that we've met your expectations with our service. Rest assured that if your VIN or registration has brought up product options for the right vehicle, they will indeed be the correct specific colour as the site only displays the colours under DVLA group names. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Posted 8 months ago

“Excellent product but was lost in the post went to Stockton”

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Posted 9 months ago

Hi Joan! We're truly sorry to hear that your order went astray during transit. If this matter hasn't been resolved yet, please do get in touch with us at your earliest convenience, and we'll make it our priority to rectify the situation promptly. However, if the issue has already been resolved, we want to extend our sincerest apologies for any inconvenience caused. We truly appreciate your understanding and the generous ⭐⭐⭐⭐⭐ review you've left for both our product and company, despite the hiccup with delivery. Rest assured, should you require any assistance in the future, our dedicated team is here and ready to help. Whether by message, email, or phone call, we're just a moment away!

Posted 8 months ago

“Great service from these guys, pen arrived quickly and is a great product. Very easy to pick the product from their range. Highly recommend using them, first class.”

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Posted 9 months ago

Hi there, Stewart! Thank you for your kind words! We are looking forward to serving you again! Should you need help, just know we are here to help!

Posted 8 months ago

“Very quick service and paint is of good quality and a perfect match Thank you”

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Posted 9 months ago

HI there, Michael! We're thrilled to hear that we've met your expectations with both our service and product. Your feedback means the world to us! Thank you immensely for taking the time to leave us your shining ✨ review.

Posted 8 months ago

“Great service from them and a perfect colour match. Thank you The Touch Up Paint Factory 👍”

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Posted 9 months ago

You're welcome and thank you, Paul! We're thrilled to hear that you had a great experience with our service and that the colour match was perfect for you. Your feedback means a lot to us. We appreciate you taking the time to share your experience, and we're grateful for your support. ✨

Posted 8 months ago

“Quick and easy very satisfied.”

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Posted 9 months ago

Hello Geoffrey! We're delighted to hear that we've made you a satisfied customer! Your feedback and rating mean a lot to us. Thank you for taking the time to share your experience.

Posted 8 months ago

“Great service and excellent product quality”

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Posted 9 months ago

Hi Clarice! Thank you for taking the time to share your experience and we are glad to have met your expectations with our product and service. Thank you for your 5-star rating!

Posted 8 months ago

“Good product delivery was fast also bought the paint pot now returned to buy the primer also purchased the pen previously”

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Posted 9 months ago

Hi Liam! We're thrilled to hear from a valued repeat customer like yourself. Your continued support means the world to us here at TUPF. Should you have any more touch-up projects in the future, we'd be delighted to assist you once again.

Posted 8 months ago

“Good quality paint, quick delivery me, recommend it”

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Posted 9 months ago

Hello Athar! Thank you for your review! We're delighted to hear that you found our paint to be of good quality and that you appreciated the quick delivery. Your recommendation means a lot to us.

Posted 8 months ago

“Great service”

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Posted 9 months ago

Hi Natasha! We're delighted to hear that you had a great experience with our service. Thank you for your kind words and for your glowing ✨ 5-star review!

Posted 8 months ago

“After accidentally scratching my new motorcycle after a week of ownership I hunted high and low for a repair solution. I had quotes from companies ranging from £70 to £300 and some that wouldnt touch it. I therefore decided to try myself and decided to try The Touch Up Paint Factory and their products. After using other touch up products in the past i was sceptical about paying so much for a pen but my worries were instantly dismissed on the first application. The paint match is perfect even though on the test paper the colour looked way off. The pen application was very easy a quick, I was overjoyed with the final result.”

Touch Up Paint Factory 5 star review on 24th April 2024

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Posted 9 months ago

Hi there, Darryl! Thank you immensely for sharing your experience with TUPF. We truly appreciate the trust you placed in us, especially considering your initial scepticism due to past experiences. We're thrilled that we could meet and exceed your expectations with our product. Your satisfaction is our utmost priority, and we're grateful for your support. If you ever need assistance in the future, please don't hesitate to reach out.

Posted 8 months ago

“A good paint match quick delivery”

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Posted 9 months ago

Hi there, Clive! Thank you for taking the time to share your experience and for your ⭐⭐⭐⭐⭐ rating!

Posted 8 months ago

“Excellent match....No Issues Whatsoever 👍”

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Posted 9 months ago

Hi Kevin, thank you for your kind words and for your glowing 5-⭐ rating!

Posted 8 months ago

“touch up paint required for a recently purchased motorcycle pannier. I provided the vehicle details and within 3 days I had a perfact match touch up paint together with cleaning cloth and brushes. Absolutely superb product and service”

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Posted 9 months ago

Hi Rob! Thank you for sharing your experience with TUPF, from ordering to delivery. We're delighted to hear that we've met your expectations with our service. Your satisfaction is our priority, and we're grateful for your ⭐⭐⭐⭐⭐ feedback.

Posted 8 months ago

“Good colour match and fast delivery, can't fault it”

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Posted 9 months ago

Hi there! Thank you for your feedback with our match and delivery. Thank you for your support and for your ⭐⭐⭐⭐⭐ rating!

Posted 8 months ago

“The colour match was perfect - it filled in a small scratch on my car”

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Posted 9 months ago

Hi Sanger! We are glad that our product effectively filled in the scratch on your car with a perfect match. Customer satisfaction is our top priority, and we're thrilled that we could meet your expectations. Thank you for sharing your experience with us!

Posted 8 months ago

“Items arrived on time. Products used and delighted with results”

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Posted 9 months ago

Hi there, David! Thank you for sharing your experience with us regarding the delivery and results. We're thrilled to hear that we've made you a delighted customer with our product. Your satisfaction is our ultimate goal, and we're grateful for your feedback. We look forward to the opportunity to serve you again in the future.

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 3,785 reviews