Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,955 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,955 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

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“Fantastic colour match”

Helpful Report

Posted 9 months ago

Awesome! 🌟 We are glad to have met your expectations with the paint match, and thank you for leaving us a glowing 🌟🌟🌟🌟🌟 review!

Posted 8 months ago

“Speedy delivery great Comms no issues”

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Posted 9 months ago

Hi there, Howard! Thank you for sharing your ⭐⭐⭐⭐⭐ experience with our service.

Posted 8 months ago

“Second time I’ve used them for a non standard colour. Useful advice and acceptable colour match with email help immediate. Definitely use them again”

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Posted 9 months ago

Hi Andrew! Thank you for sharing your experience with our customer service team. We're glad to be of assistance to you. We look forward to assisting you again in the future. ✨

Posted 8 months ago

“Paint and instructions were delivered on time, a good colour match was achieved!”

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Posted 9 months ago

Hello Phil! Thank you for taking the time to share your experience with our 🚚 delivery service and the 🎨 paint match. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We're here to help!

Posted 8 months ago

“Great colour match even on my 20 year old Red VW T5 Transporter. Your system is easy to use & well worth the cost to get as near a perfect match as possible. Your additional accessories & systems are great to Keep up the good work guys”

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Posted 9 months ago

Hello Jim! 👋 Thank you for your fantastic review! We are glad that to hear your satisfaction with the match. We appreciate your feedback with the items included in the kit. If you ever need assistance again, feel free to reach out. Thanks again for choosing us at Touch Up Paint Factory! 💙

Posted 8 months ago

“The paint is a 100% match, so very happy with the end result, a good company to deal with, great communication and quick delivery. Will use touch up paint factory again.”

Helpful Report

Posted 9 months ago

Hi there! Thank you for your wonderful review! It's great to know that you found us to be a good company to deal with, with great communication and quick delivery. We look forward to serving you again at Touch Up Paint Factory! 🚗✨

Posted 8 months ago

“Order arrived quickly. Paint match and quality excellent. The application sticks like tiny cotton buds supplied are not much use. I used a small artist brush. It would be handy if there was a small brush attached to inside the pot lid.”

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Posted 9 months ago

Hello David! We're pleased to hear that your order arrived promptly and that you were satisfied with the excellent paint match and quality. Your feedback regarding the application brushes is valuable to us as we strive to improve our product. If you have any further suggestions or need assistance in the future, please don't hesitate to reach out. We're here to assist you! 💙

Posted 8 months ago

“This paint pen is a one off application after first use couldn’t get paint to bib again”

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Posted 9 months ago

Hello Roger! 👋 We're sorry about the issue with our paint pen. Our pens are designed for multiple uses if there's still paint inside. To reuse it, try storing it upside down. Please email us at info@touchuppaintfactory.co.uk with your details so we can assist further.

Posted 8 months ago

“excellent product I would highly recomend paint match was spot on”

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Posted 9 months ago

Hello David! Thank you for your excellent feedback! f you have any more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your recommendation! 💓

Posted 8 months ago

“Excellent colour match and easy to use.”

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Posted 9 months ago

Hello John! Thank you for your positive feedback with our product! 🌈🎨

Posted 8 months ago

“Speedy dispatch - arrived next day. Pen does what it says on tin, well pleased. Thanks.”

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Posted 9 months ago

Hello Andrew! We're pleased to hear that you promptly received your order 🚚 and that you were pleased with the outcome. Thank you for sharing your experience with us! 💙 Your feedback is much appreciated.

Posted 8 months ago

“Great service great paint easy to use”

Helpful Report

Posted 9 months ago

Hello John! We're glad to hear that you found our service satisfactory and, more importantly, that you found the paint easy to use. Thank you for your positive feedback and for your ⭐⭐⭐⭐⭐ review! 💙 Your satisfaction means a lot to us.

Posted 8 months ago

“I was pleased with this product. It was a perfect match for my car.”

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Posted 9 months ago

Hello Robin! 👋 Thank you for sharing your positive feedback! We're delighted to hear that our product was a perfect match for your car. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your support! 🎨🌈

Posted 8 months ago

“used on my ford puma so easy to use does a fantastic job didn't even see the chips afterwards well impressed”

Helpful Report

Posted 9 months ago

Hello Kevin! We're delighted to hear that our product worked so well for your Ford Puma. It's great to know that you found it easy to use and that it did a fantastic job covering the chips. We're committed to maintaining and exceeding your expectations in the future. If you have any more feedback or need assistance, feel free to reach out. Thank you for sharing your experience with us! 💙

Posted 8 months ago

“these guys and gals really know everything about paint for cars and bikes,there is nothing these people dont know about mixing and precise colour matching.ive used thier service a number of times and found great accuracy in all the paint ive ordered.fantastic customer service help and professional advice always available.i am convinced there is nobody better than this company for automotive paints.”

Helpful Report

Posted 9 months ago

WOW! 🤩 We're thrilled to hear about your multiple positive experiences, William! Thank you so much for your glowing ⭐⭐⭐⭐⭐ review of our products and services. Your confidence in us means a lot, and we truly appreciate your continued support. If you ever need anything else, please don't hesitate to reach out. We're here for you and look forward to serving you again in the future! 💖🚗✨

Posted 8 months ago

“Excellent shipping. Good, except not a colour match, unfortunately”

Helpful Report

Posted 9 months ago

Hello John! 🚚 We're delighted to hear that our shipping was excellent. We're sorry the colour match wasn't perfect this time. Please email us at info@touchuppaintfactory.co.uk so we can assist you further. We're committed to ensuring your satisfaction and improving your experience with our products and services. Thank you for your feedback!

Posted 8 months ago

“I ordered Paint, clear coat, primer, sand paper package, and Dolphin glaze filler arrived very quickly, well wrapped and a perfect colour match.”

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Posted 9 months ago

Awesome, Willem! Thank you for sharing your ⭐⭐⭐⭐⭐ experience with our delivery and colour match. We hope to serve you again in the fufure! 💖 ✨

Posted 8 months ago

“Haven't used the paint yet, but the delivery was very quick.”

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Posted 9 months ago

Hello Toni! 👋 Thank you for letting us know that your paint arrived promptly. We hope you have a great experience using it. Remember, if you have any questions or encounter any issues, we're here to help! 🌈

Posted 8 months ago

“The touchup pen came very quickly And the colour match was excellent and very easy to use would definitely buy again”

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Posted 9 months ago

Thank you for your positive feedback, Steven! We look forward to serving you again in the future! 🎨 💖

Posted 8 months ago

“The paint pen nib is too large makes accurate application impossible. On top of that colour doesn't match so looks far worse. Followed all instructions to the letter. Raised a complaint for guidance, no response. Car is an M4 in individual paint colour.”

Helpful Report

Posted 9 months ago

Hello Matt! We're really sorry to hear about your experience. This shouldn't have happened, and we apologise for any inconvenience caused. We've sent you an email requesting more information so that we can address this issue promptly. Please check your inbox and we'll do our best to make things right for you.

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 3,955 reviews