Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,726 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,726 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“Excellent product delivered on time”

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Posted 3 months ago

🚚⚡💙 Thank you for sharing your experience, Thomas!

Posted 2 months ago

“Easy to order on web site, quick delivery and good matching paint.”

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Posted 3 months ago

Your positive feedback is invaluable—thank you for sharing it with us, Thomas!

Posted 2 months ago

“Great match of colour from my registration number. Easy to use allowing a build up protection covered by lacquer.”

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Posted 3 months ago

We are grateful for your thoughtful words, Andrew! 🔥

Posted 2 months ago

“Paint delivered promptly, good match, instructions easy to follow. I would recommend The Touch Up Paint Factory!”

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Posted 3 months ago

Your support means the world to us—thank you, David! 💖

Posted 2 months ago

“hi colour match was perfect and very easy to use have told my son about you so expect an order”

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Posted 3 months ago

We’re so pleased you had a great experience—thank you, Andrew!

Posted 2 months ago

“Unfortunately, it didn’t work out for me. The match was well off.”

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Posted 3 months ago

Hi there, David! We’re sorry to hear that the colour match didn’t meet your expectations. That’s certainly not what we aim for at Touch Up Paint Factory. If you could share a bit more about your experience, we’d love to help make it right. Please reach out to us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495. Your satisfaction is our priority, and we appreciate the opportunity to resolve this for you. Looking forward to hearing from you!

Posted 3 months ago

“Very prompt service. Touch up pen is very easy to use with an excellent colour match.”

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Posted 3 months ago

Your kind words are greatly appreciated, Neil! 💯

Posted 2 months ago

“Very good service, very close colour match. Pretty easy and clean application with touch up pen. Good for small chips and scratches.”

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Posted 3 months ago

We’re thrilled to hear your feedback—thank you, Brian!

Posted 2 months ago

“Best match I’ve seen. It is expensive but worth it as other cheaper brands don’t cut it.”

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Posted 3 months ago

We can’t thank you enough for your support, Mike! 🚙✨

Posted 2 months ago

“The right colour good delivery service very happy customer”

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Posted 3 months ago

Thank you for your awesome review, Andrew! Glad to have made you a happy customer. ⭐⭐⭐⭐⭐

Posted 2 months ago

“Came quickly and as described. Slightly darker than the car bonnet we needed to touch up but that may be because it's an old 2014 car.”

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Posted 3 months ago

We’re delighted to hear your thoughts about it Anne. TUPF matches paint based on your vehicle's original colour when it was new. So UV damage that causes the paint to fade is not something that we can match, unless it would be a custom paint. We appreciate your understanding. Thank you.

Posted 2 months ago

“I was not sure if the colour would match, but seeing the cap I know this would be perfect, thank you.”

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Posted 3 months ago

Thank you for sharing your experience, Deborah! Glad that the paint is an exact match. 🎨

Posted 2 months ago

“Touch up pen order from reg plate, it’s not the same colour as vehicle.”

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Posted 3 months ago

Oh dear, Ben! We’re truly sorry to hear about the issue you’ve experienced. At Touch Up Paint Factory, we take our 100% colour match guarantee seriously. Could you please reach out to us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495? We’d like to resolve this for you by either sending you a replacement or, if we can’t match your paint, issuing a refund. Thank you for your understanding, and we look forward to making this right for you!

Posted 3 months ago

“Did what is said on the tin .”

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Posted 3 months ago

Hi Roger! Thank you so much for taking the time to share your experience with TUPF.

Posted 2 months ago

“Wrong colour csme”

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Posted 3 months ago

Hello Toddy! We’re truly sorry to hear that you received the wrong colour. To help us make this right, could you please contact us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495? At Touch Up Paint Factory, we take our 100% colour match guarantee seriously and want to ensure you’re completely satisfied. Thank you for your understanding, and we look forward to resolving this for you!

Posted 3 months ago

“Haven’t used it yet as waiting for someone to tell me two things. The nib is too big for small chips so can any excess be easily removed. Second, what way up to store pen?”

Helpful Report

Posted 3 months ago

Hello Carl, thank you for sharing your concerns. It’s great to hear that you’re preparing to use the pen. For your first question, excess nib material can usually be trimmed away with care, but it’s best to contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 for tips and personalised paint application from our paint experts to achieve a better finish. As for storage, keeping the pen upright is generally recommended to maintain the ink flow and nib condition. However, if you’re concerned about it leaking, a horizontal position can also work nicely. We hope this helps, and we’re here for any further questions—let’s make sure you’re all set for your touch-up project. We hope we could make your experience better.

Posted 3 months ago

“This is the 2nd time I've ordered paint, both times the colour has been perfect.”

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Posted 3 months ago

Your kind words are greatly appreciated, Steven! Glad that the paint worked for you.

Posted 2 months ago

“Easy to use great colour match good price to does exactly as advertised”

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Posted 3 months ago

Thank you for your lovely review; it means a lot to us, Peter! 🚗✨

Posted 2 months ago

“Great match and fast delivery”

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Posted 3 months ago

Hi there, Jonathan! We're so grateful for your positive feedback with the paint match and delivery.

Posted 2 months ago

“Excellent service, excellent product. Highly recommended”

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Posted 3 months ago

Hi Dave! Your review made our day—thank you!

Posted 2 months ago

Touch Up Paint Factory is rated 4.6 based on 3,726 reviews