Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,955 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,955 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

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“Quick and easy ordering and service. Thank you.”

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Posted 9 months ago

Hello John! We're pleased to hear that you had a quick and easy ordering experience with us. Thank you for leaving us a ⭐⭐⭐⭐⭐ review!

Posted 8 months ago

“Easy to process order. Good delivery and excellent colour match”

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Posted 9 months ago

Great! Thank you for sharing your experience, Graham! Ensuring a seamless experience from website browsing, delivery, to product usage is important to us, and we're delighted to hear that we achieved that with you. 🚗💙

Posted 8 months ago

“Received touch up pen dry as a bone, needless to say a total waste of money, will never use them again”

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Posted 9 months ago

Hello Andrew! 👋 We're sorry to hear about your experience that prompted your review or comment. This isn't the standard of quality we strive to deliver, and we apologize for any inconvenience caused. Could you please contact us at info@touchuppaintfactory.co.uk with your order details? This will allow us to investigate the matter further and work towards resolving it to your satisfaction. Your feedback is important to us, and we appreciate the opportunity to improve our service.

Posted 8 months ago

“Paint arrived and was a perfect match, small scuff dealt with so car could be sold on”

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Posted 9 months ago

Thank you for sharing your experience, Rob! We're glad to hear that the paint arrived and was a perfect match, allowing you to deal with the small scuff and sell your car. Your satisfaction is important to us, and we're pleased we could assist in resolving the scuff. If you have any more feedback or need assistance in the future, please feel free to reach out. 🚗✨

Posted 8 months ago

“An excellent touch paint Penn for does small stone chips!”

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Posted 9 months ago

Hello Alexander! Glad to know that our touch-up paint pen worked well for your stone chips. Thank you for taking the time to leave us a ⭐⭐⭐⭐⭐ review! Your feedback is greatly appreciated.

Posted 8 months ago

“Excellent service, product arrived very quickly.”

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Posted 9 months ago

Fantastic! Thank you for sharing your delivery experience with TUPF. Best of luck with your touch-up project! 🚗💫

Posted 8 months ago

“Unfortunately the paint is considerably darker than expected. It does not match the colour of my campervan. I have tried to.blend it in, unsuccessfully.”

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Posted 9 months ago

Hello Lynn, thank you for bringing this to our attention and letting us know about the inconsistency with the paint you received. Please send us an email at info@touchuppaintfactory.co.uk so our team can investigate this issue and work towards a resolution. We are committed to making things right for you.

Posted 8 months ago

“The colour match was perfect and easy to follow instructions. Highly Recommended AAA++++”

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Posted 9 months ago

“On line ordering was easy and delivery was ver quick. Haven't used the paint yet so can't comment further.”

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Posted 9 months ago

“Ordered the moondust silver all in one paint and lacquer for my van and it's not a match 🙄 Now gotta buy a spray can and lacquer to make it match!”

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Posted 9 months ago

Hello Robert, we're sorry to hear about the issue you faced with the paint match and apologise for any inconvenience caused. While we understand you may be considering other options to resolve the issue, please reach out to us at info@touchuppaintfactory.co.uk with your order details. We're committed to assisting you in resolving this matter and ensuring you receive the correct colour match. Your satisfaction is paramount to us, and we value your feedback.

Posted 8 months ago

“very prompt delivery the only place available not even at the Nissan garages thanks very much for your prompt responce .regards alex.”

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Posted 9 months ago

“Regretfully i didnt have a good experience with this company, the paint i thought i ordered way different to the paint i received, on contacting the company its seems to be my fault? and was told so?”

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Posted 9 months ago

Hello Dennis! We're sorry to hear about your experience. We understand that this must be frustrating for you, and we apologise that it doesn't reflect the level of service we strive to provide. Please contact us at info@touchuppaintfactory.co.uk with your order details so we can investigate this issue further and work towards a resolution. Thank you for bringing this to our attention.

Posted 8 months ago

“Quick delivery quality of paint and other item top notch”

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Posted 9 months ago

Thank you for your review! We're delighted to hear that you had a positive experience using our product and services. Looking forward to serving you again for your future touch up needs. 🚗💙

Posted 8 months ago

“Perfect match of paint Well packaged and easy to use”

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Posted 9 months ago

Hello Ronald! Thank you for taking the time to share your experience with Touch Up Paint Factory's delivery service and product. Your feedback is greatly appreciated! 🚗

Posted 8 months ago

“Fast delivery and well packed, very impressed with the colour match.The spray pattern/ pressure is excellent.Highly Recommended”

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Posted 9 months ago

Terry, thank you for sharing your positive experience with our spray paints. Your recommendation means a lot to us! 🌟

Posted 8 months ago

“It was the right colour but it didn’t work on our car the scratch was too deep, but thank you any way.”

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Posted 9 months ago

Hello David, we're sorry to hear about your experience. Repairing a deep scratch can indeed be challenging. Please email us at info@touchuppaintfactory.co.uk to speak with our paint experts. They may have suggestions and tips that could help improve the appearance. We appreciate your feedback and the opportunity to assist you further. ⭐

Posted 8 months ago

“As of yet I haven't had chance to use the touch up paint but feel confident that it will do what I want, now then, I keep getting emails asking for my feedback on what I think, well leave me alone and I will do the job in hand when I'm good and ready then I will leave feedback.”

Helpful Report

Posted 9 months ago

Hello Derrick, we apologise for any inconvenience caused by the emails requesting feedback. Your satisfaction is important to us, and we appreciate your patience. Please feel free to reach out whenever you're ready to use the touch-up paint or if you have any questions or concerns. We look forward to hearing about your experience when the time is right for you, and we hope to earn a positive review from you.

Posted 8 months ago

“Great touch up Paint”

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Posted 9 months ago

Thank you for taking the time to leave us a review, Roger! 💙

Posted 8 months ago

“Great service and simple to find the right paint match. May not be the cheapest but worth it for the service.”

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Posted 9 months ago

Thank you for your review, Barry! 🌟 We're pleased to hear that you found our paint match locator experience easy. We appreciate your understanding that quality service is worth the investment. Looking forward to serving you again in the future! ✨

Posted 8 months ago

“Excellent Service and great colour match up delivery is quick as well thank you I will always use you guys .”

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Posted 9 months ago

Hi there, Joaquim! Glad to hear that our delivery service and product met your expectations. Your loyalty means a lot to us, and we're grateful for your support. We look forward to serving you again in the future. If you ever need anything else, please feel free to reach out to us. 🚚

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 3,955 reviews