Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,732 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,732 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“Helpful, contacted me to confirm the colour, perfect match. Arrived fast. Thank you”

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Posted 4 months ago

Thank you for the kind words, Stephen! It’s always a pleasure to ensure everything is just right. If any further assistance is needed, feel free to reach out. Cheers! 🥂

Posted 3 months ago

“Only had three or four small paint dings on edge of driver's door when I opened the door and accidentally bumped the roughcast wall of the house, by the way the car was only two weeks old and brand new, the pen paint colour is spot on and a doddle to use, the less the wife knows the better, thanks.”

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Posted 4 months ago

Thank you for sharing your feedback with your Touch Up Paint Factory Experience, Mr. Anderson! It’s great to hear that the touch-up pen worked so well and matched the colour exactly. It sounds like the car had a little unintended brush with the wall, but at least the repair was a breeze. Here’s to keeping those little surprises discreet and maintaining the car’s pristine appearance. If there’s anything more needed, don’t hesitate to get in touch.🚗✨

Posted 3 months ago

“Easy to identify the colour of paint required via the website- a speedy delivery helps to soften the pain when you need it.”

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Posted 4 months ago

Hello there, Ian! Thank you for your lovely review. Glad to hear that you found the paint lookup tool helpful in search of your paint, and that you are satisfied with the delivery. We understand that when it comes to paint, the sooner you have it, the sooner you can start your repair. Thank you again for your feedback and for choosing Touch Up Paint Factory. 💙

Posted 3 months ago

“Not to impressed with my experience really. After initial email to customer service about enquire was dealing with them then the emails stopped. Turned out lady was off sick so you get no reply. Contacted them by phone and delt with order that way. Paint pens are not that good at dealing with small chips in my opinion you would be better applying it with a small brush or tooth pick. The colour match for my clio was too dark and it was right in your face you would easily spot it. The colour match for my kia was there abouts right but still not that impressed. Spray paint and clear coat for my Scania truck was a good match and easier to apply than the pens. Would I buy again I doubt it at that price.”

Helpful Report

Posted 4 months ago

Thank you for your honest feedback, David. We’re genuinely sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when communication falters, and we apologise for any inconvenience caused by the temporary absence of our team member. Your feedback is incredibly valuable to us, and we will use it to improve our products and services. We’re pleased to hear that the spray paint and clear coat worked well for your truck. We hope you’ll consider giving us another opportunity to provide a better experience. If there is anything specific you would like us to address, please let us know. Should you have any further concerns or require assistance, please do not hesitate to reach out to us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. We are here to help and ensure that your next experience with us is much smoother and more satisfying. Thank you once again for your feedback and patience.

Posted 3 months ago

“Have used this factory before and as the last order came through on time with right colour and the right colour code well pleased.”

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Posted 4 months ago

Thank you for your continued trust in us, Peter! We’re delighted to hear that our consistency keeps you coming back. Should you need any further assistance or have a new vehicle in need of a touch-up, we’re here to help. Here’s to many more successful touch-up projects in the future! 🌟🌟🌟🌟🌟

Posted 3 months ago

“you sent me the wrong type paint using my registration Iam not too happy”

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Posted 4 months ago

We’re sorry to hear that you received the wrong type of paint, Derek-John. We understand how important it is to get the right product, especially when using your registration details to ensure accuracy. Please email us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495 with your order details so we can correct this mistake promptly. We’re committed to resolving this issue to your satisfaction. Thank you for your understanding, and we apologise for any inconvenience caused.

Posted 4 months ago

“Very good service will us this company again”

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Posted 4 months ago

Thank you for the positive feedback, Philip! We're thrilled to hear that you were pleased with the service and that you plan to use us again. If there’s anything else needed or if any questions come up, feel free to reach out. We look forward to assisting you again in the future! 🚙✨💗

Posted 3 months ago

“Produced quickly. Sent quickly. Well wrapped. Arrived promptly. Well pleased with goods. Thank you.”

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Posted 4 months ago

Hi there, Philip! It’s wonderful to hear that everything from fulfilling your order to delivery went smoothly and that you’re pleased with the paint. If there’s anything more needed or if any questions arise, don’t hesitate to get in touch. We’re here to help and look forward to serving you again in the future! 💗 🚗

Posted 3 months ago

“Great product with useful information”

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Posted 4 months ago

We’re pleased to hear that the instructions included in the kit were helpful for your paint application. Thank you for sharing your experience and here's to your car looking its best! 💙

Posted 3 months ago

“Brilliant service. They sent wrong paint due to mix up with reg no but this was resolved straight away. Would highly recommend this company.”

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Posted 4 months ago

Thank you for your kind words, Vivian! It's awesome to hear that, despite the initial issue with the paint, it was resolved promptly. It’s great to know that our service met your expectations and that you’re happy with the resolution. We truly appreciate your recommendation and for the opportunity to make things right. We are here if you need anything further in the future. Here’s to smooth sailing and excellent service every time! 🌈🚗✨

Posted 3 months ago

“A good product that is easy to apply,and convenient to aquire,and a good colour match as a bonus.”

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Posted 4 months ago

We are glad that we have made your experience postive with Touch Up Paint Factory, John!If you need anything else in the future—whether it’s more paint or just a bit of advice—we’re just a message away. Here's to your car looking its best! 🚗✨

Posted 3 months ago

“Not used yet, but have every confidence reading the reviews. Very easy website to order and delivery was quick.”

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Posted 4 months ago

Glad to hear your positive feedback, Peter! We’re confident that once you start using the product, it will live up to your expectations. If you need any assistance or have questions when you do start using it, don’t hesitate to get in touch. Here’s to your car looking its best! 🚗✨

Posted 3 months ago

“Prompt delivery, paint matched perfectly, I will certainly us.e again”

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Posted 4 months ago

Thank you for your fantastic review, Stuart! We’re delighted that you’re planning to use us again. If there’s anything else needed or any questions arise, feel free to reach out. Here’s to more perfect matches and speedy deliveries in the future! 🙌🤩

Posted 3 months ago

“Quick delivery and product spot on.”

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Posted 4 months ago

Awesome! Thank you for sharing your experience with delivery and paint match with Touch Up Paint Factory. 💙

Posted 3 months ago

“Works as it should very pleased”

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Posted 4 months ago

Hello Gordon! Thank you for your rating and sharing your Touch Up Paint Factory experience. 💙

Posted 3 months ago

“good paint and colour match ,fast delivery”

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Posted 4 months ago

Thank you for the great feedback and for your glowing 🌟🌟🌟🌟🌟 rating! 💓

Posted 3 months ago

“Easy to order the correct paint for your car and excellent delivery time”

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Posted 4 months ago

Awesome, Norman! Thank you for your positive feedback! We're delighted to hear that the ordering process was straightforward and that the delivery was prompt. It's always our goal to make things as seamless as possible for our customers. If you need any further assistance or have additional questions in the future, don’t hesitate to reach out. Here’s to more easy orders and speedy deliveries ahead! 🚚 ✨ 💖

Posted 3 months ago

“Excellent colour, application and finish. Fantastic”

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Posted 4 months ago

Hi there, Steve! Thank you for sharing your experience with Touch Up Paint Factory's paint match, and we are glad that we were able to meet your expectations with the application and end results. Here's to your car looking its best! 🚗✨

Posted 3 months ago

“looking good”

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Posted 4 months ago

Thank you for your glowing 🌟🌟🌟🌟🌟 review, Alison! 💙

Posted 3 months ago

“Great customer service and paint colour was bang on.”

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Posted 4 months ago

Wonderful, Joshua! 💙 Thank you for sharing your TUPF experience!

Posted 3 months ago

Touch Up Paint Factory is rated 4.6 based on 3,732 reviews