Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,789 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 31st January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's more black than grey Not satisfied Very poor”

Helpful Report

Posted 11 months ago

Hello David, we apologize for any inconvenience caused by the colour mismatch. Please email us at info@touchuppaintfactory.co.uk so we can further assist you and address any concerns you may have. Thank you for letting us know and we hope to make things right for you.

Posted 10 months ago

“Very pleased with the paint and service perfect colour match brilliant”

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Posted 11 months ago

Hi Darran, we are glad that you are pleased with the paint match and the service received. Thank you for taking the time in sharing your experience here. It's highly appreciated.

Posted 10 months ago

“Very good service and excellent colour match”

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Posted 11 months ago

Hi Paul, thank you for leaving your review and sharing your experience with the service and the paint match. We're delighted to have met your expectations. Should you have any concerns, just slide in our inbox.

Posted 10 months ago

“Prompt delivery and the colour matches well”

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Posted 11 months ago

Hi David, we're pleased to hear that we've met your expectations regarding delivery and paint match. Thank you for taking the time to share your experience and leave us a review. Your feedback is invaluable to us!

Posted 10 months ago

“Good quality good price”

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Posted 11 months ago

Hello there! We appreciate you taking the time to share your experience and leave a review. Thank you!

Posted 10 months ago

“Very good service, communication and speedy delivery with paint colour spot on.”

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Posted 11 months ago

Hi Paul, we're absolutely delighted to hear that we met your expectations every step of the way, from communication to delivery and achieving the perfect paint match. Thank you so much for sharing your experience with us—it means the world to us!

Posted 10 months ago

“Received the paint on time and the colour was a close but not exact match but maybe this is to be expected on a 3 year old car.”

Helpful Report

Posted 11 months ago

Hi there! We're delighted to hear that you received the paint on time. Regarding the colour match, it's understandable that slight variations can occur, particularly with older vehicles. Our paint is formulated to match the vehicle's original colour code when it was new. However, it's important to note that it may not account for any fading or UV damage that may have occurred over time due to various factors. Achieving an exact match under these circumstances can be challenging. We appreciate your understanding and hope the touch-up still helps improve the appearance of your car.

Posted 10 months ago

“Great, speedy service and perfect colout match. Highly recommended and will happily use again.”

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Posted 11 months ago

Hello Ian, thank you for sharing your experience with the service, and colour match. We appreciate your recommendation and we're looking forward to serving you again in the future.

Posted 10 months ago

“i couldnt find a better match i cant even see where i touched up fantastic product thank you even vw could not match i will buy again if needed”

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Posted 11 months ago

Hi Ernest, thank you for your wonderful feedback! We're honoured to have earned your trust, and we look forward to serving you again in the future.

Posted 10 months ago

“Really good service easy to use site and would recommend”

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Posted 11 months ago

Hi Christopher, thank you for taking the time to share your experience with us. We're delighted that you found navigating our website to be easy and that you were pleased with the service you received. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything else or have any questions, feel free to reach out. We're here to help!

Posted 10 months ago

“Fantastic touch up pen received very quickly and already used it very pleased and an amazing result highly recommend.”

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Posted 11 months ago

“Ok nothing special no different to the old touch up pens you use to get on the carrousel in the local car spares don't listen to the waffle”

Helpful Report

Posted 11 months ago

We're sorry to hear that our product didn't meet your expectations. We always aim to provide our customers with quality touch-up solutions that offer noticeable results. Every customer feedback is valuable to us and if you have suggestions on how we can improve, please feel free to reach out to us directly.

Posted 10 months ago

“best place to get car spray”

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Posted 11 months ago

Hi Jonathan! Thank you for your kind words and choosing us. If you have any questions or need further assistance, don't hesitate to reach out. We're here to help!

Posted 10 months ago

“This site was very easy to use after some confusing ones. Easy to get the correct paint for my car with prompt delivery.”

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Posted 11 months ago

Hi Alan, we're thrilled to hear that you found navigating our website with ease and that our delivery speed met your expectations. Your feedback is greatly appreciated, and we're grateful that you took the time to share your positive experience with us!

Posted 10 months ago

“Very happy with the touch up pen! The colour is exact! And very easy to use! Would 100% recommend”

Helpful Report

Posted 11 months ago

Hi Austin, we appreciate your recommendation. We are pleased to know that the colour match is spot on, especially your experience with the application. If you need help or have concerns, just slide in our inbox. We're here to help!

Posted 10 months ago

“Not a very accurate colour match, and expensive for amount provided. I think in future I wold get it mixed locally. Just bought this online to save time. Bought another one on Amazon for £9.95 free delivery. After all that, I found the left over paint in the garage from a previous repair from the chip man. I should have called them out again as their paint, mixed on site, matched perfectly.”

Helpful Report

Posted 11 months ago

Hi there, Sean. Thank you for sharing your experience with us, and we're sorry to hear that our paint does not match your vehicle. We understand the importance of an accurate colour match and the value of your time and money. I'd like to share with you that Touch Up Paint Factory offers 100% colour match guarantee that means if your paint does not match, email us at info@touchuppaintfactory.co.uk and our team will work on your issue to have it sorted out. If you ever decide to give us another chance in the future, please don't hesitate to reach out as we are here, ready to help!

Posted 10 months ago

“The order went through quick and it was despatched promptly however DHL parcels who are used for deliveries left a lot to be desired. The driver said he couldn't find the property on two occasions. Communication was difficult and DHL parcels who are UK mail in disquise have a poor customer service. I did eventually get the delivery 4 sdays later! But can't fault Touch up Paint, thier products are great.”

Helpful Report

Posted 11 months ago

Hi Gary, we sincerely apologize for the delivery delay and any inconvenience it may have caused you. While we always aim to provide efficient service, sometimes external factors beyond our control can lead to unexpected delays. Your feedback is invaluable to us, and we will take note of this to improve our processes. Thank you for your understanding and patience. If you have any further questions or concerns, please don't hesitate to reach out.

Posted 10 months ago

“Great service & rapid delivery however, got to wait for better weather before I can test accuracy of colour match. A+ so far!”

Helpful Report

Posted 11 months ago

Thank you for sharing your experience, Jane! We're thrilled to hear that you had a great experience with our service and delivery. We understand that you want to check the colour match in suitable weather conditions for easy application and drying. We're confident you'll be pleased with the result. If you have any questions or need further assistance, don't hesitate to reach out. We're here to help!

Posted 10 months ago

“Bought a paint pen in tornado Red for my golf, delivery was quick and the paint was a perfect colour match and easily the best way of applying paint to stonechips.”

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Posted 11 months ago

Thank you for your review, Sean! We're delighted to hear that you had a positive experience from delivery to application, including the paint match. If you have any further questions or need assistance in the future, feel free to reach out. We're here to help!

Posted 10 months ago

“A great product with plenty of applicators for all those little stone chips.”

Helpful Report

Posted 11 months ago

Thank you for your feedback! We're glad to hear that we've met your expectations in addressing stone chips. Just know that if you have questions or concerns, we're here to help!

Posted 10 months ago

Touch Up Paint Factory is rated 4.6 based on 3,789 reviews