Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,948 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,948 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my order for two aerosols in the post exactly when I was told they would be with me and what a great colour match. Really pleased thank you. Will definitely use this company again. Kevin”

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Posted 10 months ago

Thank you, Kevin, for your wonderful feedback! We are delighted to have provided you with a positive experiece. We look forward to serving you again in the future, and thank you for choosing us.

Posted 10 months ago

“The colour match is really quite good, but I only got a single use out of it so I haven’t been able to apply a second (or 3rd) coat. I can’t get the paint to flow again. I also applied the ‘pen’ - like a wide fibre tip - to a single chip as a first test sample, so the remaining 5 I wanted to touch in, I can’t. So currently, it’s an expensive and incomplete ‘repair’ to one chip. I will attempt to prime the tip again tomorrow, but 3 further attempts to get paint flowing today as per instructions have been unsuccessful.”

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Posted 10 months ago

Hello Pete, we are sorry to hear about the issues you've encountered with our touch-up paint pen. Please email us directly at info@touchuppaintfactory.co.uk. Our customer support team will be able to assist you further with troubleshooting the pen and ensuring you can get the additional coats you need for a complete repair. We appreciate your feedback and apologise for any inconvenience this has caused. It's our goal to provide a seamless experience, and we're sorry to hear that your experience fell short of expectations. We're committed to turning your 2-star experience into a 5-star resolution. Our team is here to assist you every step of the way and ensure you're fully satisfied with your purchase. Thank you for reaching out, and we look forward to resolving this issue.

Posted 10 months ago

“Colour match was excellent. Delivery fine.”

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Posted 10 months ago

Thank you for your ⭐⭐⭐⭐⭐ rating!

Posted 10 months ago

“Bought this for my Mercedes great value for money near enough paint colour match well pleased with end result”

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Posted 10 months ago

Wonderful! We are glad that you got a perfect match and that you're pleased with the overall results. We're grateful for your positive feedback.

Posted 10 months ago

“Ordered a touch up for my bike. A very dark copper colour. I received a green touch up. Gave them proper paint code. Was told I'd received proper colour. Still waiting.”

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Posted 10 months ago

Hello Matthew! We're truly sorry to hear about the mix-up with your order. This isn't the experience we want for our customers, and we apologise for any inconvenience caused. We understand the frustration of receiving the wrong colour, especially after providing the correct paint code. As long as you have reached out to our team, they should work on resolving the issue for you. Please accept our sincerest apologies for the inconvenience, and thank you for your patience and understanding.

Posted 10 months ago

“This product is the closest touch up paint I have found and I've tried few. Prompt delivery. I did find the label on the bottle impossible to read; very small and the print blurred. Not sure what the other little bottle was for, marked chip repair, no instruction, very waterly.”

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Posted 10 months ago

Hello Keith, thank you for sharing your feedback with us! We're glad to hear that our touch-up paint product has been the closest match you've found after trying a few. We strive to provide prompt delivery and are delighted that we met your expectations in that regard. Regarding the issue you encountered with the label and the additional chip repair bottle, we apologise for any inconvenience caused. We want to assure you that instructions are indeed provided with the kit, and we're sorry if they were not clear or if they were missed in your package. We understand the confusion if instructions were not included. Rest assured, we're here to assist you. If you encounter any difficulties reading the label or require further assistance in the future, please don't hesitate to reach out to us directly at info@touchuppaintfactory.co.uk. We're committed to ensuring your satisfaction and are always ready to help. Thank you for choosing our paint.

Posted 10 months ago

“very fast delivery good colour match will use again most definatley”

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Posted 10 months ago

Hi Trevor, thank you so much for your kind words and would be looking forward to serving you again in the future.

Posted 10 months ago

“Quick delivery and the colour matched perfectly.”

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Posted 10 months ago

Hello Gary, thank you so much for taking the time to share your experience with us. Highly appreciated.

Posted 10 months ago

“Excellent service and excellent quality.”

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Posted 10 months ago

Thank you for taking the time to share your experience, Charles!

Posted 10 months ago

“Bang on match quick delivery recomend to all and as a ex veichle refinisher l know how hard it can be to get a spot on match especially when the veichle isn't in front of them to match”

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Posted 10 months ago

Wow! Thank you for your enthusiastic feedback! We're thrilled to hear that you're satisfied with our service and that we've earned your trust in our brand. Your recommendation means the world to us, and we're delighted that we could provide a perfect match for you.

Posted 10 months ago

“No Probs.Recommended.”

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Posted 10 months ago

Your recommendation means a lot to us, Kenneth and thank you for your support.

Posted 10 months ago

“Very easy to order without knowing the name of the paint colour. Order despatched very speedily and was well packed.”

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Posted 10 months ago

Thank you for your kind words, Mark! We're delighted that you found our ordering process easy and seamless. Customer satisfaction is our top priority, and we're glad to hear we met your expectations. Additionally, we appreciate you sharing your positive experience with the delivery.✨

Posted 10 months ago

“Great service Great product”

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Posted 10 months ago

Hi there, Mark! Thank you for sharing your feedback with our service and paint. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!

Posted 10 months ago

“Fast delivery and nicely packaged kit”

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Posted 10 months ago

Hello David! Thank you for sharing your experience with us. We're glad to hear that you were satisfied with the delivery and packaging. Your rating means a lot to us, and we truly appreciate your support.

Posted 10 months ago

“Perfect 👌🏻 and fast delivery 🚚”

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Posted 10 months ago

Hi Justin! Thank you for sharing your experience with us. It's highly appreciated.

Posted 10 months ago

“A good product and an efficient service.”

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Posted 10 months ago

Hi there, Nigel! Thank you for your kind words and for taking the time to share your experience with us. Looking forward to serving you again in the future.

Posted 10 months ago

“Good service quick delivery. Good paint match”

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Posted 11 months ago

Hi Brenda! Thank you for your kind words. It's great to hear that you are happy with our service, and delivery. Ensuring a perfect paint match is essential to us, so we're thrilled that it met your expectations. Thank you for your rating!

Posted 10 months ago

“Excellent paint, excellent service”

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Posted 11 months ago

James, thank you for your fantastic feedback and the ⭐⭐⭐⭐⭐ rating! We're thrilled to have met your expectations with our paint and service. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support and look forward to serving you again soon!

Posted 10 months ago

“Color matches perfectly. Shipping from the UK to the US was no problem at all . Royal Mail sent frequent shipping updates and the package was delivered by the USPS. I would definitely buy from them again.”

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Posted 11 months ago

Hello Tom! Thank you for sharing your experience with us! We're thrilled to hear that the colour matched perfectly and that the shipping process from the UK to the US went smoothly. We appreciate you highlighting the seamless delivery to the US, and we're honoured that you would consider buying from us again. We look forward to serving you in the future! If you have any questions or need assistance, please don't hesitate to reach out. 📦 🇬🇧 ➡️ 🇺🇸 ❤️

Posted 10 months ago

“Great product (touch up pen), will be ordering again for another one of my cars!”

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Posted 11 months ago

Hey there! We're delighted to hear that you're pleased with our paint! Thank you for your positive feedback. We're thrilled to have met your expectations to the point where you're considering ordering again for another one of your cars. We appreciate your support and look forward to serving you again! 🤩

Posted 10 months ago

Touch Up Paint Factory is rated 4.6 based on 3,948 reviews