Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,696 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,696 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th November 2024

107

Anonymous

Anonymous // 01/01/2019

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“Excellent as always many thanks”

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Posted 1 week ago

We're so grateful for your lovely review, Steve! It means a great deal to us. We're thrilled that you enjoyed your experience, and we can't wait to have you back! Happy driving! 🚗✨

Posted 1 week ago

“Every company posters for reviews within days of sending the products. Here goes, received the product in timely manner but due to work and weather not had a chance to use it.”

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Posted 2 weeks ago

Hi Philip! Thanks for your honest feedback! We completely understand that sometimes weather conditions can get in the way. Whenever you get the chance to try the product, we’d love to hear how it works for you. If you have any questions or need assistance when you’re ready, just let us know!

Posted 1 week ago

“I have used products before and very happy so hence I have bought again for my new car. I have yet to use as the weather has not been good enough to use”

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Posted 2 weeks ago

Thanks for coming back to us for your new car, Mark! It’s great to hear you've been happy with our products before. Hopefully, the weather will improve soon so you can get started. If you need any advice when you're ready to use it, don’t hesitate to reach out. We’re here to help!

Posted 1 week ago

“Good service well packaged excellent color match”

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Posted 2 weeks ago

Hello Chris, thank you so much for your feedback. 💙

Posted 1 week ago

“As ever a great product which was easy to apply with excellent results.”

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Posted 2 weeks ago

Thank you for your fantastic feedback and for awarding us 5 stars, Derek! We're so pleased you were happy with everything, and we truly value your support. Happy driving! 🚗✨

Posted 1 week ago

“Quick and easy from start to finish. Haven't used the product yet due to weather. Would recommend to family & friends”

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Posted 2 weeks ago

Thanks for sharing your experience! We're glad to hear the process was quick and easy. Hopefully, the weather will clear up soon so you can give the product a go. Do let us know how it works out – and we appreciate your recommendation to family and friends!

Posted 1 week ago

“Having followed the instructions to the letter, I touched up a brand new, 400 miles old car and the match is Not good. I've booked it in for a smart repair and binned it off. Waste of £20. Gutted it actually made it look worse”

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Posted 2 weeks ago

Hello Matthew! We're really sorry to hear that the touch-up didn’t meet expectations, especially on a nearly new car. We understand frustrating when things don’t go as planned, especially when it ends up making the issue worse. If you'd like, we can look into a solution. Please feel free to reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 – we’d love to make this right for you.

Posted 1 week ago

“Touch up pen arrived very quickly and the colour match was perfect. Had a fairly deep scratch in my paintwork and the pen filled it perfectly. I found dabbing the paint on a little at a time, going slowly along the scratch first worked well for me, filling it with paint. Subsequent applications then over that provided a good surface and build up of colour. Waiting now to rub it down to smooth off the surface”

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Posted 2 weeks ago

Your 5-star review has made our day! Thank you so much for your kind words and for taking the time to share your positive experience. We're delighted to have had the opportunity to serve you and your vehicle! 🚗✨

Posted 1 week ago

“Excellent professional service. Fast too.”

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Posted 2 weeks ago

Hi Paul! Thank you so much for taking the time to share your experience with us. 💙

Posted 1 week ago

“The paint arrived as scheduled. It was a perfect match. I was a little apprehensive as my car is 10 years old. I nothing to worry about. It was perfik.”

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Posted 2 weeks ago

Great to hear the paint was a perfect match, Graham! We’re so pleased it worked out, especially with your car being 10 years old. If you ever need anything else, don’t hesitate to reach out. We’re here to help!

Posted 1 week ago

“It touch up paint stick is brilliant just what I was looking for.”

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Posted 2 weeks ago

Thank you so much for taking the time to share your experience and for giving us a perfect 5-star rating!

Posted 1 week ago

“The package content and instructions supplied were first rate. Unfortunately, the actual repair did not turn out very well. The problem was the pen. Prolonged shaking (much more than 30 secs) only produced a megre paint flow. This was so poor I had to use three coats and this really wasn't enough even for a tiny repair. Plus, I expected to find some flexibilty in the 'nib' whereas the hardness made things even more difficult to apply to a scratch.”

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Posted 2 weeks ago

Hi there, David! Thank you for sharing your feedback with us. We're pleased to hear that the package content and instructions met your expectations, but we're genuinely sorry to learn that the repair itself didn’t turn out as hoped. We truly appreciate your detailed observations, as it helps us better understand where improvements might be made. If you'd like, we can look further into this issue and you may get in touch with us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495. Do feel free to get in touch if you’d like to discuss this further.

Posted 1 week ago

“have tried competers paint and touch up paint factory is far susperior, from primer right through to lacquer. and very well priced, would not hesatate to recomend to anyone”

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Posted 2 weeks ago

Thank you for the 5-star feedback, Alasdair! It’s customers like you that make all the hard work worth it. We’re grateful for your support and can’t wait to see you again! 🚙✨

Posted 2 weeks ago

“What an easy service from ordering the exact match colour to very prompt delivery service excellent would definitely use touch up paint factory in the future and would recommend to family and friends 😊👍🏻”

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Posted 2 weeks ago

Thank you for the 5-star review, Gary! We're so happy you had a great experience with us. Your support means everything, and we look forward to your next visit.

Posted 2 weeks ago

“Could not believe the colour matched very impressive”

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Posted 2 weeks ago

Thank you so much for the 5-star rating, Lynne! Your feedback means the world to us, and we’re thrilled to hear you had a great experience. We look forward to serving you and your car again soon!

Posted 2 weeks ago

“the items arrive on time they are well-packed with all instructions as well and if you follow these you will not have too many problems at all that what I have done the only thing left to do is blend the repair work to the original paint work”

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Posted 2 weeks ago

Thank you so much for taking the time to share your experience with us, John! Happy touch-up painting! 🤩🎨

Posted 2 weeks ago

“Fast delivery and good paint quality. Color matcht fine with my bike”

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Posted 2 weeks ago

Awesome! Thank you so much for sharing your great experience with Touch Up Paint Factory. 💯🔥

Posted 2 weeks ago

“Excellent Product you will hardly notice the small marks that I have touched up”

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Posted 2 weeks ago

Thank you for your lovely feedback, Roddy! We're so pleased that everything met your expectations. We can't wait to have you back with us again soon. 🌈

Posted 2 weeks ago

“Easy to use website and order the correct colour for our car.”

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Posted 2 weeks ago

We really appreciate you taking the time to leave such a glowing review. It’s wonderful to hear you had a fantastic experience from ordering to paint match. We hope to see you again in the near future! 🎨

Posted 2 weeks ago

“Amazing product easy to use”

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Posted 2 weeks ago

Glad to hear your positive experience with TUPF, Gulajan. We look forward to serving you and your car again in the future! Happy driving! 🚗✨

Posted 2 weeks ago

Touch Up Paint Factory is rated 4.6 based on 3,696 reviews