Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,950 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,950 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

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“The touch up paint was spot on,I have a metallic blue colour,couldn't be better. Will deffo use again”

Helpful Report

Posted 9 months ago

Wow! Thank you, Graham, for sharing your experience with our product. We're thrilled to hear that you had a positive experience. We can't wait to have the opportunity to serve you again in the future! If you have any questions or need assistance, feel free to reach out.

Posted 9 months ago

“Quick delivery and fantastic colour match. Can't fault it.”

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Posted 9 months ago

Hi there, Day! Thank you for your great feedback! We are glad that we have met your expectations with delivery and colour match. Thank you for your trust!

Posted 9 months ago

“Great communication. Transaction nice and smooth. The touch up pen was the exactly same colour for a Mercedes. Top job fast delivery. Would definitely recommend.”

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Posted 9 months ago

Thank you for your wonderful review, David! We're thrilled to hear that you had a great experience with us, from the communication to the smooth transaction and fast delivery. It's fantastic to know that the touch-up pen was an exact match for your Mercedes. We truly appreciate your recommendation and look forward to serving you again in the future!

Posted 9 months ago

“Quantity much smaller than I realised. All in one touch up brush is awful to use and scratches. The paint doesn’t flow easily down onto the brush. The little touch up ‘brushes’ aren’t brushes they are like tiny cotton buds but without the cotton. I found an old kids small art brush to use instead.”

Helpful Report

Posted 9 months ago

Hello Tracey, your feedback is incredibly valuable to us, and we sincerely apologise for any inconvenience caused. Providing high-quality products is our priority, and it's disappointing to learn that we fell short of your expectations. Regarding the product quantity, we apologise for any misunderstanding. The contents of the paint are clearly stated in the description, but we'll ensure it's even clearer in the future. While we're pleased you found an alternative solution with a small art brush, we're sorry for your disappointment with our touch-up brush. If you need further assistance or have more feedback to share, please don't hesitate to reach out to us. Your satisfaction is important to us, and we're here to help.

Posted 9 months ago

“Very impressed! There were a couple of emails between me and the supplier around vehicle and colour identification. But when the paint arrived, not only did the colour match perfectly but the 'grain' of the metallic paint was also spot on. If you ignored my filling, the repair is pretty well blended in and hard to spot. Fade Out was also really good for blending in new and old, but be careful to use it lightly and from a distance - very easy to get runs if too close or too heavy.”

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Posted 9 months ago

Hello Tony, thank you for sharing your experience with our paint. We're delighted to hear that you had a positive one, and is impressed. Thank you for your trust!

Posted 9 months ago

“ABSOLUTELY BRILLIANT SERVICE!!! The colour was spot on. So pleased I found you”

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Posted 9 months ago

Awesome! We're even more delighted that you've discovered us. Our mission is to assist vehicle owners who want to restore their vehicles' shine to its former glory.

Posted 9 months ago

“Paint match perfect. Coming in a kit form was unexpected but I am delighted to have everything I need to do any touch ups or spotting in accurate applications. Great stuff!”

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Posted 9 months ago

Hello Ian, thank you for your valuable feedback on our product and kit! Our aim is to equip you with all the necessary materials for repairs through our kit, and we are glad that we have achieved that with you.

Posted 9 months ago

“Customer service good, initially didn’t send the primer I ordered, but rectified this without issue. Touch up paint was for a bike, directed here by bike company. They had the exact bike model, colour and year and were to provide the perfect match. Despite much shaking to mix, the colour didn’t match. Against the original bike colour it was much too gold/yellow, stands out like a sore thumb. Really disappointed considering how expensive it was for the tiniest bottle of paint.”

Helpful Report

Posted 9 months ago

Hello Kerry, while we're glad our team could help resolve your primer issue, we're sorry to hear about your colour match experience. Rest assured, we're committed to making it right with our 100% colour match guarantee. Please email us at info@touchuppaintfactory.co.uk so we can address this for you. We're dedicated to turning your 2-star experience around.

Posted 9 months ago

“The paint distribution of the pen is very good and colour match is spot on”

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Posted 9 months ago

Hello Alan, we're thrilled to hear that our pen exceeded your expectations and that the colour match was spot on! Thank you for choosing our product!

Posted 9 months ago

“Left my csr a total mess. Followed instructions to the letter. Totally wrong colour. Got a full refund after complaining butbthat didn't help the state my csr was left in using this rubbish.”

Helpful Report

Posted 9 months ago

Hello Paul. We're deeply sorry to hear about the inconvenience and frustration you experienced with our paint. It's disheartening to learn that despite following the instructions diligently, the result was unsatisfactory and left your car in a less than desirable state. While we're glad that you received a full refund, we understand that this doesn't fully address the situation or restore your car's appearance. Please accept our sincerest apologies for the inconvenience caused. We take feedback seriously and are committed to improving our products and processes to prevent such issues from occurring in the future. If there's anything further we can do to assist you or if you'd like to provide additional feedback, please don't hesitate to reach out to us at info@touchuppaintfactory.co.uk. We're here to help in any way we can.

Posted 9 months ago

“Easy to use and at a good price. Perfect match.”

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Posted 9 months ago

Thank you, Neil, for your feedback!

Posted 9 months ago

“First time using the paint factory and I'm well impressed. Fast delivery, perfect colour match and great value, what's not to like..excellent!”

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Posted 9 months ago

Hello Barry, great to hear that you had a positive experience with our product as a first-time user! Thank you so much for placing your trust in our brand! If you ever need anything else, feel free to reach out.

Posted 9 months ago

“The colour guaranree was spot on as the all-in-one pen was a perfect match for the factory coat.”

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Posted 9 months ago

Thank you, Brian, for your feedback on the colour match! We're delighted to hear that our product has met your expectations!

Posted 9 months ago

“Paint pen great job for a minor stone chip”

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Posted 9 months ago

It's fantastic to hear that our pen assisted you in repairing your stone chip, David! ✨

Posted 9 months ago

“The colour match was excellent. Touch up kit came promptly and included everything I needed.”

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Posted 9 months ago

Hello Jim, thank you for your wonderful review! Your satisfaction is our priority, and we're thrilled to have met your expectations. If you ever need assistance in the future, please don't hesitate to reach out.

Posted 9 months ago

“Pen showed up on time, I haven’t used it yet”

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Posted 9 months ago

Glad to hear that our delivery service met your expectations, Brian. If you have any questions or need assistance when you do use it, feel free to reach out. We're here to help ensure you have a great experience with our paint kit.

Posted 9 months ago

“Very pleased. Better colour match on my Peugeot than Peugeot's own touch up paint. Impressed with the kit. Also excellent colour match on my BMW.”

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Posted 9 months ago

Thank you so much for your fantastic review, Vincent! Glad to hear that our touch-up paint provided a better colour match for both of your vehicle. Your satisfaction is our top priority, and we're grateful for your support. If you ever need anything else, please don't hesitate to reach out.

Posted 9 months ago

“Good quality product with excellent colour match. Have now bought 2 colour products for my and my wife's cars.”

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Posted 9 months ago

Thank you so much for your glowing review, Malcolm! We're thrilled to hear that you're satisfied with the quality of our product and that the colour match was excellent for both your and your wife's cars. Your continued support means the world to us, and we're grateful for the opportunity to serve you.

Posted 9 months ago

“I contacted the Touch Up Paint Factory a couple of times, via email and on the phone and they were very helpful and provided a very prompt, professional service.”

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Posted 9 months ago

Hello Ruth, thank you for taking the time to share your experience with the service provided by our team. We're delighted that you found our assistance helpful and that we were able to deliver prompt and professional service. If you ever require further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help! We hope that our continued service will exceed your expectations and earn an additional star from you in the future.

Posted 9 months ago

“Excellent match with colour 👍👍”

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Posted 9 months ago

Hello Ricky! Thank you for your feedback and we are glad that we have met your expectations with the colour match.

Posted 9 months ago

Touch Up Paint Factory is rated 4.6 based on 3,950 reviews