Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,781 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always quick delivery & a great colour match. Touch up kit is much better than any other used with tools provided making a better end result”

Helpful Report

Posted 7 months ago

Thank you for your kind words, Craig! Please remember, we're here for any future touch-up projects you may have! 🚗✨

Posted 7 months ago

“Arrived quickly, colour match pretty good.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your delivery and product experience with us, Timothy. 🚚

Posted 7 months ago

“Great color match.. Takes a time to get paint to flow”

Helpful Report

Posted 7 months ago

Thank you for your feedback, David! We're thrilled that you were pleased with the colour match. If there's anything else we can assist you with, please don't hesitate to let us know.

Posted 7 months ago

“The service was OK - Ordered from advert on FB - acknowledged quickly - Delivered a few days later. Ordered a touch-up pen which seems OK - have used a couple of times on very small chips and sratches. Colour match seems OK but does NOT give a "gloss" finish like the original paint. Still I have put some protection to the paintwork which would have been left exposed until I can get it proffesionally attended to.”

Helpful Report

Posted 7 months ago

Hello Terence! Thank you for your feedback. We appreciate your detailed comments regarding your recent order. We apologise for any disappointment regarding the finish of our product. It's important to note that our paint includes both the clear coat and paint in one mix. Please feel free to contact us at info@touchuppaintfactory.co.uk so we can assist you further and address any concerns you may have. Ensuring your satisfaction with our products and services is our priority.

Posted 7 months ago

“Excellent products,I've bought a few items from the company”

Helpful Report

Posted 7 months ago

Hello Ernie! Thank you for placing your trust in us. We're delighted to hear that our products have met your expectations! 💙

Posted 7 months ago

“If you thought your paint looked bad before. Wait until you apply this pen. Ruins the finish of your paint. If you had a shiney coat before, this will add matte blobs. Horrendous”

Helpful Report

Posted 7 months ago

Hello Ollie, we're terribly sorry to hear about your experience. Please contact us at info@touchuppaintfactory.co.uk so we can address this issue promptly. We hope to change your opinion of our product.

Posted 7 months ago

“Unusual colour of car, rare make, 14 years old. Excellent colour match and coverage.”

Helpful Report

Posted 7 months ago

Steven, thank you for taking the time to share your experience with us regarding your 14-year-old vehicle. We're pleased to hear that our product provided an excellent colour match and coverage for you car. 🚗✨

Posted 7 months ago

“Brilliant product and delivery followup”

Helpful Report

Posted 7 months ago

We're delighted to hear that you're satisfied with both our delivery service and our product! Thank you for your review! 🚗✨

Posted 7 months ago

“Excellent product easy to use even fur an old duffer like. Paint match is spot on .”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your positive experience with us, Ian! 💙

Posted 7 months ago

“Great paint great match easy to apply thank you”

Helpful Report

Posted 7 months ago

Hi Eddie! Thank you for giving us the opportunity to assist you with your vehicle's paint concern. We appreciate it!

Posted 7 months ago

“Perfect colour match and quick delivery”

Helpful Report

Posted 7 months ago

Hi there, Tony! Thank you for leaving us a satisfied ⭐⭐⭐⭐⭐ review!

Posted 7 months ago

“The website was fairly easy to navigate, and place an order/pay etc. Once my order was placed, my item was delivered on time, and was exactly as described.”

Helpful Report

Posted 7 months ago

Hello Steven! Thank you for taking the time to share your experience with us, from ordering on our website to delivery and the paint match itself. We truly appreciate your positive feedback! 💖

Posted 7 months ago

“I been using the touch up paint factory for a few years now so far so good very good colour match the paint is a very good quality and doesn't go off over time like other paints i used in the past the touch up cotton sticks are great so you can use a very small amount at a time so well done the paint factory”

Helpful Report

Posted 7 months ago

Hi there, Craig! 👋 Thank you so much for being a loyal customer and for your wonderful feedback! We're delighted to hear that our touch-up paint has consistently met your expectations over the years. Here's to many more years of satisfaction with your paint touch-ups! 💙

Posted 7 months ago

“Prouct is spot on but the postal options is a scam. Your offered two choices in price, £3.99 ( 2-3 days) & £5.99 (next day.) Upon checkout system automatically selects most expensive and it's impossible to change! Then to add insult the "next day delivery" takes 3-4 days to arrive???”

Helpful Report

Posted 7 months ago

Hello Derek, thank you for your feedback regarding our delivery options. We apologise for any confusion caused. Aerosols must be shipped via DHL due to safety regulations, which unfortunately limits our shipping choices. We regret any delay in your delivery experience. We hope this clarifies any concerns you may have. If you have further questions, please feel free to contact us.

Posted 7 months ago

“Wouldn't use this company again, totally got the colour wrong. Wasted £20 on a pen that's absolutely no use.”

Helpful Report

Posted 7 months ago

Hello Richard, we're sorry to hear about your experience with our paint. This certainly isn't the outcome we aim for. Please accept our apologies for any inconvenience caused. If you haven't already, could you please contact us at info@touchuppaintfactory.co.uk with your order details? We'd like to understand what went wrong and see how we can make things right for you. Your feedback is important to us, and we appreciate the opportunity to rectify this for you.

Posted 7 months ago

“I ordered two products from Touch up paint factory, Touch up pen & spray paint. The pen in its self wasn't very good & the paint wasn't a good match, it was a lot darker, the spray paint was not a good match either. I offered to send the products back & asked for a refund, they offered to remix paint & send them to me ,after about a week nothing arrived, contacted them again & they said they would dispatch one of the paints next day 8 days later still hasn't arrived & 20 days from the first email i sent. Very disappointing service.... C Browne”

Helpful Report

Posted 7 months ago

Hello Christopher! 👋 We've sent you an email requesting your information. Once again, we apologise for any inconvenience caused. We look forward to receiving your response.

Posted 7 months ago

“Very quick delivery 👍😊”

Helpful Report

Posted 7 months ago

Hi there, Alan! Thank you for sharing your delivery 🚚 experience with Touch Up Paint Factory. ⭐

Posted 7 months ago

“Placed my order for my touch up paint pen and arrived it within a couple of days. Good communication from the outset and arrived before time.”

Helpful Report

Posted 7 months ago

Awesome, Martyn! 💓 Glad to hear your positive experience with us. Thank you for leaving us a ⭐⭐⭐⭐⭐ review!

Posted 7 months ago

“Service delivery was great and on time. Original colour did not match teh registration entwered. Upon quering, TUPF found an alternative and supplied - this was a great match. Good follow up and willingness to supply the right paint”

Helpful Report

Posted 7 months ago

Thank you, John, for sharing your experience with us. 🌟 We're pleased to hear that despite the initial colour mismatch, we were able to find an alternative that matched well. It's great to know that you found our service delivery prompt and our follow-up satisfactory. Your feedback helps us improve, and we appreciate the opportunity to assist you. While we're one star away from a perfect rating, we're committed to ensuring your satisfaction with our products and services.

Posted 7 months ago

“Good colour match to my vespa , quick service & applicators & wipes with it too.”

Helpful Report

Posted 7 months ago

Hello Dean! Thank you for sharing your experience with the paint match and your thoughts on the paint kit.🎨

Posted 7 months ago

Touch Up Paint Factory is rated 4.6 based on 3,781 reviews