Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,806 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,806 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 31st January 2025

109

Anonymous

Anonymous // 01/01/2019

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“Thank you for my paint. Very good match and the clear coat is fantastic as it’ has given my paint a better finish! Thanks guys!!! Hope not to come back so soon though in a very nice was 👌👌👌”

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Posted 2 years ago

“Colour match was okay, however the pen applicator nib was useless. The paint dried the end too quickly so we had to apply paint off the length of the nib using a tooth pick. Then the nib fell out of the oen. Not a great product.”

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Posted 2 years ago

“Very easy to find the correct paint colour, order arrived quickly and correctly. Will use this company again and certainly recommend them. Well done everyone a great company”

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Posted 2 years ago

“Got what I asked for and it didn’t let me down.”

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Posted 2 years ago

“very happy works. ery well i highly recommend”

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Posted 2 years ago

“Excact match🚗👍”

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Posted 2 years ago

“Superb product matches car 100% and delivery was excelent”

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Posted 2 years ago

“I decided to try this new paint pen idea as I needed to touch up minor damage on the front bumper on my daughters car. I ordered the correct colour match and was delighted to find that it did match perfectly. The paint pen was easy to use and I was able to make good the paint damage and it passes the 5 foot test easily. It can actually pass the 2 foot test, the colour matches that well !! I’m so impressed with this new single coat paint system that I will buy more touch up pens for my own cars.”

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Posted 2 years ago

“It does what it says on the tin excellent value, arrived on time.”

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Posted 2 years ago

“Red car, sent blue paint? 100 percent colour match guarantee, me thinks not”

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Posted 2 years ago

Hello, I am sorry to hear that you have not received the correct colour paint / order. Please could you contact info@touchuppaintfactory.co.uk with your order number so that the correct paint can be sent to you.

Posted 2 years ago

“I haven’t received my order”

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Posted 2 years ago

Hello, Please could you contact customer service at info@touchuppaintfactory.co.uk with your order number so that they can help track down your order.

Posted 2 years ago

“I was disappointed with the product. It was completely off colour. Way too dark, even though it was supposed to go off my reg number.”

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Posted 2 years ago

Hello, I am sorry to hear that the colour is not correct which we will of course resolve as per our colour match guarantee. Please email info@touchuppaintfactory.co.uk with your order number and they will be able to arrange this for you.

Posted 2 years ago

“Delivery was fast and communication was spot on.”

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Posted 2 years ago

“Excellent products, very good paint match. When the repair was finished it was difficult to see where the scratch had been.”

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Posted 2 years ago

“Touched up stone chip . I AM well over pleased .Brilliant match and thanks so much.”

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Posted 2 years ago

“Delivery was very quick, however it was difficult to work out which of the two pens included server which purpose and neither provided anything like a reasonable colour match, so I was unfortunately disappointed with the purchase.”

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Posted 2 years ago

Hi Richard, I am sorry to hear that the colour match is not correct which we will of course rectify as per our colour match guarantee. Please do contact us at info@touchuppaintfactory.co.uk with your order number so we can assist you.

Posted 2 years ago

“The paint was a perfect match and i am really pleased with the delivery thanks”

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Posted 2 years ago

“Paint was not even close to matching my vehicle despite using the registration number to match. Still waiting for my refund.”

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Posted 2 years ago

Hello, I am sorry to hear that the colour match is not correct which we will of course resolve as per our colour match guarantee. Please do contact us with your order number at info@touchuppaintfactory.co.uk letting us know the colour issue and we will check this and remake it.

Posted 2 years ago

“Great company, very good service and products”

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Posted 2 years ago

“I placed an order for a touch up pen and it was delivered the next day, Which was a surprise. The pen itself is excellent and the colour is matched for you when you order, just make sure you practice a little before applying and allow drying time.”

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Posted 2 years ago

Touch Up Paint Factory is rated 4.6 based on 3,806 reviews