Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,906 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,906 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

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“see note on pen”

Helpful Report

Posted 9 months ago

Hi there! Thank you for taking the time to leave your review with our company. We truly appreciate your feedback. If you encounter any issues or need assistance, please know that we're here for you and ready to help in any way we can. Don't hesitate to reach out to us!

Posted 9 months ago

“Perfect colour match Nib maybe a bit too big for touch ups but did the job good enough”

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Posted 9 months ago

Hello Liam, thank you for sharing your feedback and experience using Touch Up Paint Factory, especially with the nib. Your input is valuable to us, and we'll take it into consideration as we strive to improve our products. If you ever have any further feedback or need assistance in the future, please feel free to reach out. We're here to help!

Posted 9 months ago

“Excellent quality and superb seller. Thanks 👍 😊”

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Posted 9 months ago

Thank you for taking the time to leave us a fantastic 5-⭐ review, Arkadiusz!

Posted 8 months ago

“Very good colour matching the car”

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Posted 9 months ago

Wonderful, Richard! Thank you for your review with the paint match!

Posted 8 months ago

“I've sent you 2 emails no reply the touch up paint was miles from right colour totally stands out not impressed at all”

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Posted 9 months ago

Hello Jeffrey! We apologize for the lack of response to your emails and for the disappointment regarding the colour match of the touch-up paint. This falls short of the standard of service we aim to provide. Please accept our sincerest apologies for any inconvenience this has caused. We take customer feedback seriously and would like to rectify this situation promptly. Could you please resend your emails to ensure they reach us? Alternatively, you can reach out to us directly at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495 so we can address your concerns immediately. We appreciate your patience and understanding as we work to make things right.

Posted 9 months ago

“Great service, easy to order and quick to deliver.”

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Posted 9 months ago

Thank you for sharing your experience with TUPF's service from ordering to delivery, Michael! Glad to hear it's a positive one!

Posted 8 months ago

“So easy it's child's play.”

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Posted 9 months ago

Fantastic news, Andrew! We're thrilled that using our product was as effortless as child's play for you. Your glowing 5-star rating means the world to us. Thank you tremendously!

Posted 8 months ago

“These guys are superb. The match was spot on, and the spray pattern on an aerosol outstanding. Thanks guys, will definitely use you again, and can thoroughly recommend your products & great service.”

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Posted 9 months ago

Thank you so much for taking the time to share your feedback with TUPF, Rob! Thank you immensely.

Posted 8 months ago

“Bought to hide a few scratches and it worked a treat. Bought the pen red in colour.. Would highly recommend.”

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Posted 9 months ago

Wonderful news, Gary! Glad to hear that our paint assisted you in completing your repair. Your recommendation means the world to us. Thank you immensely!

Posted 8 months ago

“Not the same colour has the car I have to get a full door respray now. The paint is a lot darker”

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Posted 9 months ago

Hello Ashley,we're sorry to hear about the colour mismatch. Please accept our apologies for any inconvenience this has caused. Kindly email us at info@touchuppaintfactory.co.uk so we can assist you further with this matter. It's important to note that we stand by our 100% colour match guarantee, and we're committed to resolving this issue.

Posted 9 months ago

“Great service, no issues.”

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Posted 9 months ago

Thank you for sharing your experience using Touch Up Paint Factory!

Posted 8 months ago

“Excellent service and high quality products. No hesitation in recommending this company”

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Posted 9 months ago

Thank you for your awesome review, Kevin! Glad to hear that you had an excellent experience with our service. Your recommendation means a lot to us! If you ever need anything else or have any questions, please don't hesitate to reach out.

Posted 8 months ago

“Excellent product”

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Posted 9 months ago

Hello Harry, thank you for taking the time to leave us a review! ⭐

Posted 8 months ago

“Colour match was spot on, but I wasn't quite sure how to use the fade out!”

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Posted 9 months ago

Hello Matthew! We're pleased to hear that your colour is perfectly matched. If you have any concerns or issues using our kit, please know that our team at info@touchuppaintfactory.co.uk are more than happy to provide you with personalised assistance. Your satisfaction is our priority, and we're here to help in any way we can.

Posted 8 months ago

“Arrived quickly as promised and looks to be an excellent colour match 2022 Volvo XC60 in metallic silver”

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Posted 9 months ago

Hello Mr. Meachen! Thank you for taking the time to share your experience with our delivery service and product. Moreover to your glowing rating. Thank you!

Posted 8 months ago

“Initially got wrong colour but after contacting company this was very quickly rectified Excellent service.”

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Posted 9 months ago

Hello Diana! Thank you immensely for sharing your experience with us. Your satisfaction is paramount, and we want to assure you that we stand by our 100% colour match guarantee. We appreciate the opportunity you've given us to rectify the issue. If you need any further assistance or have additional questions, please don't hesitate to reach out.

Posted 8 months ago

“The touch up paint was spot on,I have a metallic blue colour,couldn't be better. Will deffo use again”

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Posted 9 months ago

Wow! Thank you, Graham, for sharing your experience with our product. We're thrilled to hear that you had a positive experience. We can't wait to have the opportunity to serve you again in the future! If you have any questions or need assistance, feel free to reach out.

Posted 8 months ago

“Quick delivery and fantastic colour match. Can't fault it.”

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Posted 9 months ago

Hi there, Day! Thank you for your great feedback! We are glad that we have met your expectations with delivery and colour match. Thank you for your trust!

Posted 8 months ago

“Great communication. Transaction nice and smooth. The touch up pen was the exactly same colour for a Mercedes. Top job fast delivery. Would definitely recommend.”

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Posted 9 months ago

Thank you for your wonderful review, David! We're thrilled to hear that you had a great experience with us, from the communication to the smooth transaction and fast delivery. It's fantastic to know that the touch-up pen was an exact match for your Mercedes. We truly appreciate your recommendation and look forward to serving you again in the future!

Posted 8 months ago

“Quantity much smaller than I realised. All in one touch up brush is awful to use and scratches. The paint doesn’t flow easily down onto the brush. The little touch up ‘brushes’ aren’t brushes they are like tiny cotton buds but without the cotton. I found an old kids small art brush to use instead.”

Helpful Report

Posted 9 months ago

Hello Tracey, your feedback is incredibly valuable to us, and we sincerely apologise for any inconvenience caused. Providing high-quality products is our priority, and it's disappointing to learn that we fell short of your expectations. Regarding the product quantity, we apologise for any misunderstanding. The contents of the paint are clearly stated in the description, but we'll ensure it's even clearer in the future. While we're pleased you found an alternative solution with a small art brush, we're sorry for your disappointment with our touch-up brush. If you need further assistance or have more feedback to share, please don't hesitate to reach out to us. Your satisfaction is important to us, and we're here to help.

Posted 9 months ago

Touch Up Paint Factory is rated 4.6 based on 3,906 reviews