Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,726 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,726 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was superb but unfortunately the colour match wasn’t”

Helpful Report

Posted 3 months ago

Thank you for your kind words about our service, Ardron! It’s wonderful to hear that, but we’re sorry to learn that the colour match didn’t meet your expectations. At Touch Up Paint Factory, we uphold our 100% colour match guarantee. Please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can provide you assistance and resolution to this issue and hopefully we can improve your experience with us.

Posted 3 months ago

“The tip of the pen is missing , tried to contrct them ,e mail kept reloading like a virus . I will be contacting paypal next for a refund . this company can't be trusted.”

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Posted 3 months ago

Hello Nainesh, we understand your disappointment and appreciate your patience. We’d like to assist you in resolving this matter—let's work on a resolution! If you could provide us with your order details, we’ll do our utmost to help sort this out. We value your trust, and we’re keen to get this right for you!

Posted 3 months ago

“spot on with the colour.and what a fast service six days to spain .thank you”

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Posted 3 months ago

Hello Martin! Thank you for sharing your delivery experiece to Spain. Cheers for a delightful experience! 🌐✈️🚚

Posted 2 months ago

“As ordered touch up pen for my car, with the registration. When it arrived, was not the match. Then I send pictures of my car paint and colour pen which I got. As it can't be made, so I got my all refund within few days. Was professional dealth with.. thank you.”

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Posted 3 months ago

HI there! Thank you so much for sharing your experience with TUPF. We are sorry if the match isn't right. However, we are glad that you have been assisted with the refund. Looking forward to serving you again in the future.

Posted 2 months ago

“Good match and very small paint bushes ideal for the small stone chips.”

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Posted 3 months ago

We appreciate your kind feedback, Allister! Happy driving! 🚗✨

Posted 2 months ago

“Received very quickly , sorted few stone chips on the car pen was easy to use and a perfect colour match .”

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Posted 3 months ago

Thank you for your fantastic review, Colin!

Posted 2 months ago

“excellent customer service and fast delivery”

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Posted 3 months ago

Hello Liam! Excellent customer service combined with fast delivery really does make for a top-notch experience. Hence, your feedback and experience is really important to us. Here’s to more swift and pleasant transactions in the future! 🥂 🚙✨

Posted 3 months ago

“Easy to use and very impressive.”

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Posted 3 months ago

That’s brilliant, Derek! Here's to enjoying many more hassle-free experiences with us! ⭐⭐⭐⭐⭐

Posted 3 months ago

“Excellent.”

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Posted 3 months ago

Awesome! Thank you for taking the time to share and rate your Touch Up Paint Factory experience. 💙

Posted 3 months ago

“Good colour match and reliable delivery by dhl.”

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Posted 3 months ago

That's excellent to hear, Donald! It sounds like you’re in good hands! Here’s to more seamless experiences ahead! 🔥

Posted 3 months ago

“Purchased the touch up Pen for my hilux. The colour match was perfect, my only slight complain is that I feel as the nib on the pen wasn’t as sharp as I would have wanted it to be. Which I think it would have helped when using on scratches.”

Helpful Report

Posted 3 months ago

Hi there, Mr. Frain. It’s fantastic to hear that the colour match was perfect. We understand that you may have concerns with the nib. Please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 to have this sorted out. Additionally, thank you for sharing your thoughts; it’s feedback like this that helps improve products!

Posted 3 months ago

“Does what it says on the tin as the saying goes. Ease of ordering and arrived the following day. Excellent product.”

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Posted 3 months ago

Hello Veronica! It’s great to hear that the ordering process was easy and that it arrived so quickly. Sounds like a fantastic experience all around! Here’s to more hassle-free purchases! 💙

Posted 3 months ago

“Although I have not used the touch up pen yet I thought that i would comment on the excellent website and service provided by Touch Up Paint Factory. The website is full of great information and the service has been first class from start to finish. I have no doubt that the product will be just as good. 5 stars.”

Helpful Report

Posted 3 months ago

What a lovely comment, Kenneth! 💙 It’s wonderful to hear that the website and service from us, have impressed you so much. A well-informed site and first-class service really do set the tone for a great experience. We’re confident you’ll be just as pleased with the touch-up pen when you give it a go. Thanks for sharing your thoughts—⭐⭐⭐⭐⭐

Posted 3 months ago

“Good product easily applied with good results.”

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Posted 3 months ago

That’s wonderful feedback, Neil. Here’s to many more successful applications ahead! 💖

Posted 3 months ago

“Quickest service I have had for a while on an internet purchase.”

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Posted 3 months ago

Hello Anthony! It’s always refreshing to experience such speedy service when shopping online. Here’s hoping for many more swift purchases in the future, and thank you for choosing Touch Up Paint Factory. 💙🤩

Posted 3 months ago

“Excellent colour match”

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Posted 3 months ago

Hi! 🙌 An excellent colour match can truly make all the difference in maintaining that awesome vehicle. It sounds like you're a winner of finding the right paint for you! Here’s to more successful touch-ups ahead! 🚗✨

Posted 3 months ago

“Perfect colour matching quick postage fantastic company”

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Posted 3 months ago

That’s brilliant to hear, Mark! 🌟 Glad that we are hitting all the right colours for your experience. Here’s to keeping your vehicle looking its best! Cheers! 🥂 💙

Posted 3 months ago

“Excellent product and service very good 👍”

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Posted 3 months ago

Hello Brian! 🤩 Thank you for the lovely feedback! It’s fantastic to know that both the product and service met your expectations. Here’s to more excellent experiences ahead! 💙

Posted 3 months ago

“Quick dispatch and easy to deal with from there web site.”

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Posted 3 months ago

That's wonderful feedback! It's always a pleasure when the entire process, from ordering to delivery, goes smoothly. Here’s to more hassle-free experiences in the future, Richard! 🚚 ⚡ 🤩

Posted 3 months ago

“Super résultat. La couleur est la même que l'originale”

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Posted 3 months ago

That’s fantastic to hear, Clément! It’s always a joy when the colour matches perfectly. Here’s to keeping that car looking as good as new! Cheers! 🥂 🚗✨

Posted 3 months ago

Touch Up Paint Factory is rated 4.6 based on 3,726 reviews