Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,781 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“I placed an order and it was delivered on time - I then placed a further order but had to cancel after they took payment - No problem they cancelled it and did a full refund .. Excellent Customer service - will recommend and use again Barnaby- UK”

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Posted 7 months ago

Hello Barnaby! 👋 We're glad to hear that your initial order arrived on time and that our customer service team promptly assisted with your cancellation and refund request. We look forward to serving you again in the future. 🚗

Posted 7 months ago

“Is perfect for my bike liv. Is a same color. 👍 I am in Canada, fast shipping”

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Posted 7 months ago

Thank you for sharing your experience, Francis! We're delighted to hear that our paint matched perfectly for your bike and that you received it quickly in Canada 🇨🇦, despite us being located in the UK 🇬🇧. Your satisfaction is our priority, and we're here to assist you whenever you need. If you have any more questions or require further assistance, feel free to reach out. 🌍

Posted 7 months ago

“Perfect colour match for my DS3. Very good result.”

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Posted 7 months ago

Hello Clare! We're thrilled to hear that you achieved a perfect colour match and are pleased with the result. 💙

Posted 7 months ago

“i have not had time to try the product yet, but having got it and read ther instructioms i have found that I dont have the full kit to touch up my paint and need seme wet/dry paper and paste-this means a second order and second postager charge and was not clear when i ordered”

Helpful Report

Posted 7 months ago

We apologise for any confusion caused and thank you for bringing this matter to our attention, C G Gibson. On our website, prior to selecting your paint, we list the items included and provide access to instructions. However, we understand your concerns and will take your feedback on board to improve our services. Should you need assistance in using the product, please don't hesitate to contact us. We hope to turn your 3-⭐ experience into a 5-⭐ one once you've had the chance to use our paint. 🚗✨

Posted 7 months ago

“Excellent product”

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Posted 7 months ago

Thank you for your review! 💙

Posted 7 months ago

“Don't know about the paint, not used it yet.”

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Posted 7 months ago

Hi there! Thank you for leaving us a review. We're here to help if you need any assistance with the paint. We hope that when you use it, you'll be satisfied with the results.🚗 ✨

Posted 7 months ago

“Received last week. Sent email same day asking for advice before application. Still waiting for a reply so haven’t used yet !”

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Posted 7 months ago

Hello Terry! 👋 Thank you for bringing this to our attention. We apologise for the delay in responding to your email. Our team typically responds to emails 📧 on the same day during working hours. We hope you have since received our advice and can proceed with your application. If you still need assistance, please check your inbox or feel free to contact us again. We're here to help! 🚗

Posted 7 months ago

“Prompt delivery. Great colour match and the aerosol can delivers a very good spray. Excellent product overall.”

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Posted 7 months ago

Hello Robert! 👋 Thank you for your review of our spray paints. We're delighted to hear that we met your expectations. Your feedback is greatly appreciated! ✨

Posted 7 months ago

“Just used my touchup pen first class match +++++++++++++++”

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Posted 7 months ago

Wow! 🤩 While our team is constantly striving to improve our products and services, we're absolutely thrilled to hear that you consider our paint pens first class. Thank you so much for your kind words, Ken! 💙 Your feedback means a lot to us!

Posted 7 months ago

“Quick and easy ordering and service. Thank you.”

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Posted 7 months ago

Hello John! We're pleased to hear that you had a quick and easy ordering experience with us. Thank you for leaving us a ⭐⭐⭐⭐⭐ review!

Posted 7 months ago

“Easy to process order. Good delivery and excellent colour match”

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Posted 7 months ago

Great! Thank you for sharing your experience, Graham! Ensuring a seamless experience from website browsing, delivery, to product usage is important to us, and we're delighted to hear that we achieved that with you. 🚗💙

Posted 7 months ago

“Received touch up pen dry as a bone, needless to say a total waste of money, will never use them again”

Helpful Report

Posted 7 months ago

Hello Andrew! 👋 We're sorry to hear about your experience that prompted your review or comment. This isn't the standard of quality we strive to deliver, and we apologize for any inconvenience caused. Could you please contact us at info@touchuppaintfactory.co.uk with your order details? This will allow us to investigate the matter further and work towards resolving it to your satisfaction. Your feedback is important to us, and we appreciate the opportunity to improve our service.

Posted 7 months ago

“Paint arrived and was a perfect match, small scuff dealt with so car could be sold on”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience, Rob! We're glad to hear that the paint arrived and was a perfect match, allowing you to deal with the small scuff and sell your car. Your satisfaction is important to us, and we're pleased we could assist in resolving the scuff. If you have any more feedback or need assistance in the future, please feel free to reach out. 🚗✨

Posted 7 months ago

“An excellent touch paint Penn for does small stone chips!”

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Posted 7 months ago

Hello Alexander! Glad to know that our touch-up paint pen worked well for your stone chips. Thank you for taking the time to leave us a ⭐⭐⭐⭐⭐ review! Your feedback is greatly appreciated.

Posted 7 months ago

“Excellent service, product arrived very quickly.”

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Posted 7 months ago

Fantastic! Thank you for sharing your delivery experience with TUPF. Best of luck with your touch-up project! 🚗💫

Posted 7 months ago

“Unfortunately the paint is considerably darker than expected. It does not match the colour of my campervan. I have tried to.blend it in, unsuccessfully.”

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Posted 7 months ago

Hello Lynn, thank you for bringing this to our attention and letting us know about the inconsistency with the paint you received. Please send us an email at info@touchuppaintfactory.co.uk so our team can investigate this issue and work towards a resolution. We are committed to making things right for you.

Posted 7 months ago

“The colour match was perfect and easy to follow instructions. Highly Recommended AAA++++”

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Posted 7 months ago

“On line ordering was easy and delivery was ver quick. Haven't used the paint yet so can't comment further.”

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Posted 7 months ago

“Ordered the moondust silver all in one paint and lacquer for my van and it's not a match 🙄 Now gotta buy a spray can and lacquer to make it match!”

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Posted 7 months ago

Hello Robert, we're sorry to hear about the issue you faced with the paint match and apologise for any inconvenience caused. While we understand you may be considering other options to resolve the issue, please reach out to us at info@touchuppaintfactory.co.uk with your order details. We're committed to assisting you in resolving this matter and ensuring you receive the correct colour match. Your satisfaction is paramount to us, and we value your feedback.

Posted 7 months ago

“very prompt delivery the only place available not even at the Nissan garages thanks very much for your prompt responce .regards alex.”

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Posted 7 months ago

Touch Up Paint Factory is rated 4.6 based on 3,781 reviews