Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,702 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th November 2024

107

Anonymous

Anonymous // 01/01/2019

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“Paint stick arrived in good time. I like the idea of an easy application rather than a brush.”

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Posted 1 month ago

Your feedback is invaluable—thank you, David! 🥂

Posted 1 month ago

“First off five stars for customer service, when I rang to inform them they had not dispatched all the pens ordered, the missing item was in the post the same day witha new tracking number. Now on to colour match, despite registration number being given and the correct vehicle being identified the colout match was not correct the tone being just a little to dark. The code used was the same code all the other suppliers suggest but it is not correct, still with no other alternatives available and a hard to see point I used it. Application by the supplied pen is not as simple as it sounds and the suggested drying time between coats needs to be extended if you don't want it to drag. Overall service good, product not so.”

Helpful Report

Posted 1 month ago

Hello John! Glad to hear that you had a positive experience with our customer service team and that we were able to resolve the missing item quickly. However, we’re sorry to learn that the colour match didn’t meet your expectations and that you found the application process challenging. Please know that Touch Up Paint Factory offers 100% colour match guarantee and you have our paint experts who can provide personalised assistance with paint applications. If you can contact us again at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 we'd be glad to provide you assistance with your concerns. Your satisfaction is important to us!

Posted 1 month ago

“perfect match deliverd on time”

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Posted 1 month ago

Thank you for sharing your paint match and delivery experience!🚚⚡ 🎨💙

Posted 1 month ago

“Have used before and had good results with match. Not used yet due to damp conditions,but haven't got any doubts of outcome.”

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Posted 1 month ago

We appreciate your trust and confidence in us, Paul! Thank you. 💙🙌

Posted 1 month ago

“Excellent fast service”

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Posted 1 month ago

We’re grateful for your fantastic feedback, James!

Posted 1 month ago

“The paint was a perfect match, the instructions were clear and helpful Thanks”

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Posted 1 month ago

Your words mean so much to us—thank you, Tina!

Posted 1 month ago

“Excellent product with clear instructions. Paint match is perfect.”

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Posted 1 month ago

We’re thankful for your thoughtful feedback, Jonathan! ⭐⭐⭐⭐⭐

Posted 1 month ago

“Pen did exactly what I wanted it to do 👏👏”

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Posted 1 month ago

Hi there, Rowley! Your review made our day brighter! ☀️🙌

Posted 1 month ago

“Bob on with the colour”

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Posted 1 month ago

Thank you for your glowing 🌟🌟🌟🌟🌟 rating!

Posted 1 month ago

“Sent the perfect match to my paint. Quality”

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Posted 1 month ago

Thank you so much for your kind words, Pieter! 💙

Posted 1 month ago

“Not impressed, the brush was far too hard ,and actually shot out of the end of the pen. Poor quality for the price.”

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Posted 1 month ago

Hello Derek! Thank you for your feedback. We’re sorry to hear that you were not impressed with the brush and that it didn’t meet your expectations. We understand how important quality is. Please send us your order details at info@touchuppaintfactory.co.uk, and we’ll be happy to address your concerns and find a resolution. Your satisfaction is important to us!

Posted 1 month ago

“No the colour expected sent grey ordered white”

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Posted 1 month ago

Hi there, Paul! We are sorry if you were sent the wrong paint. Can you please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 and our team shall investigate and provide you a resolution.

Posted 1 month ago

“Very good and quick delivery”

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Posted 1 month ago

Thank you for your kind words! We're gladto hear your positive experience with delivery. If there's anything else we can do for you, feel free to reach out. Happy touch-up painting! 💓

Posted 1 month ago

“Paint Pen. Bought one as annoyingly I dropped my motorcycle fairing (off bike) & scratched in places. Rubbed down gently with 1500 w/d (wet) . Wasn't down to bare plastic so applied several coats from the pen. Finished with 3000 wet abrasive cloth & polish Excellent colour match & finish, will buy for my car”

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Posted 1 month ago

Thank you for your fantastic review! We're so glad to hear that the paint pen worked well for your motorcycle fairing and that you achieved an excellent finish. If you ever have any questions or need assistance with your next project, feel free to reach out. Happy driving! 💙

Posted 1 month ago

“Got the pen touch up last week , I was so pleased as I have a few small chips on my car , so when I opened the package there was to pens thought ok I read the instruction carefully and watch the how to video link they send by email , I go to use the pens and both are empty , I have tried looking how to contact them to let them know and hopefully get sent a another pen or get my money back but I can’t find a way to contact them 😢”

Helpful Report

Posted 1 month ago

Hi there, Darren! We’re sorry to hear about the issues you’ve encountered. It’s frustrating to receive empty products, especially after you were looking forward to using them. Please send us your order details at info@touchuppaintfactory.co.uk, and we’ll provide you a resolution. We appreciate your patience and look forward to helping you get this sorted!

Posted 1 month ago

“The colour doesn't match my car unfortunately despite using number plate”

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Posted 1 month ago

Hi Natasha, we are sorry to hear your experience and we understand how frustrating this issue is. If you could provide us more details or contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, we'd love to assist you and provide you a resolution.

Posted 1 month ago

“Easy to order, prompt delivery, perfect match, all in all an excellent buying experience.”

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Posted 1 month ago

Thank you for your wonderful review, Richard! We're glad that the ordering experience has been great with you. If you need anything else or have further feedback, feel free to reach out. Happy painting! 💙🎨

Posted 1 month ago

“Excellent service and the colour match is outstanding. Thank you.”

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Posted 1 month ago

Thank you for your wonderful review, Anthony! We're delighted to hear you found our service excellent and the colour match to your satisfaction. If there's anything else we can assist you with, please feel free to reach out! 💙

Posted 1 month ago

“Didn’t really expect much but the paint was a perfect match can’t even see th chip area Great product many thanks”

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Posted 1 month ago

Thank you so much for your wonderful review, Barry! We're delighted to hear that the paint matched perfectly and made the chip area virtually invisible. Your satisfaction means a lot to us! If you need any further assistance, feel free to reach out. 💙

Posted 1 month ago

“Good paint pen colour matched perfectly”

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Posted 1 month ago

Thank you for choosing us, Matthew! 🎨

Posted 1 month ago

Touch Up Paint Factory is rated 4.6 based on 3,702 reviews