Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,129 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 27th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You sent me a tile sample out...it came in pieces so not much use thanks”

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Posted 3 months ago

“Happy with the tiles but not with customer service. Delivery guy had no manners and why do we pay a delivery fee if they’re going to leave the items this far from the house? Wouldn’t even put it near the gate even though he had a trolley do the work for him. Was clearly annoyed when I wouldn’t keep the pallet too and that I’d asked him to take it with him. Great tiles but would be reluctant to recommend based on delivery staff.”

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Posted 4 months ago

“Ordered 1x wall tile sample and 3x tile trim samples from Tile Experience . Only received the tile sample. After 7 days of waiting I bought trim locally instead. It's now 10 days later and still no trim samples. Can't trust the company with my money if they can't send the sample.”

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Posted 6 months ago

“The sample was posted through my letterbox with no fragile label, so when I opened the package, the product was in pieces as it had fallen on the hard floor.”

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Posted 6 months ago

“Items arrived, packing was not good at all and the grout bag had split open as a result of lack off inside packaging. Called and left a voicemail to request a call to discuss, nothing, will not use again.”

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Posted 6 months ago

“I have ordered 4 aluminium trim samples and received one piece of plastic. I don't really know why they even bothered. Worse than a bad joke. 2 stars for the stamp.”

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Posted 9 months ago

“The tiles were ok, but they "were delivered" with 3 broken.”

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Posted 1 year ago

Hi Kevin, Apologies regarding this. We offer to replace any damaged tiles free of charge. All we need is a picture as proof of the damages and then we will resend. Kind regards,

Posted 1 year ago

“Although the delivery was prompt as promised I was disappointed with the amount of damaged bags in the middle of the pallet which means the bags were loaded on damaged, had to write off and clean up 3-4 bags of adhesive.”

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Posted 1 year ago

“Bag of grout was split on delivery”

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Posted 1 year ago

“Recently requested a couple of samples from Tile Experience and although I appreciate these are fre samples, having them arrive in multiple pieces was extremely disappointing. Again I appreciate this could have happened in transit but they weren't protected very well with a thin wrapping of bubble wrap around them and in a padded envelope. Even more disappointing is the lack of website update. The tile we wanted showed "in stock" but the next day "out of stock." We contacted the seller via phone to be advised they are indeed out of stock and they had no idea when they'd be coming back in stock. An hour later website shows "in stock." Yet another phonecall confirmed no stock.”

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Posted 2 years ago

“The marmox boards were delivered promptly but badly damaged and unusable. I informed the tile experience by email as no customer service over the phone there has not been a response and I’m left with a broken product. A company should’ve judged by their after sales hence only 2 stars. I await a response”

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Posted 2 years ago

“product is good, i ordered 9meters but only received 8.5, the sheeting material was badly cut and only held together by a single round of tape, no protection to product and delivery left in our yard no contact with me to say it was delvered.no inspection possible until I found it on the floor.”

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Posted 2 years ago

“Product did not work as described. Instead of intensifying the colour of my natural slate paving it just darkened it, then a white bloom came, which meant removing the product again and starting over with something different. Very disappointing.”

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Posted 2 years ago

“I’m disappointed l received a email to say the company are unable to deliver to Northern Ireland!!”

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Posted 3 years ago

“The tiles I purchased were advertised as 100mm x 100mm whereas the ones delivered are only 95mm x 95mm, I specifically wanted 100mm x 100mm to replace some existing tiles of the same size so was disappointed.”

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Posted 3 years ago

“Most of my tiles arrived broken. Packaging very poor. Just put in box and covered in brown wrapping paper. Should have been at least bubble wrapped. Had to ask for replacement tiles.”

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Posted 3 years ago

“Next day delivery didn't happen. The following day the courier didn't phone ahead, as promised, before arriving at the site. He then decided that the vehicle was too large to get to site (ridiculous as plenty of other vehicles of similar size had managed it) and drove away. . He wasn't prepared to deliver to a more accessible site offered nearby as this messed up his schedule. Finally arrived three days later (admittedly the weekend was in between). Would give this one star except that Jack at Tile Experience busted a gut to try to get the courier company to deliver within a reasonable time.”

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Posted 3 years ago

“Recently ordered pack of 22 brown authentic quarry tiles which i received BUT also ordered and paid for 9 x brown authentic tiles with one rounded edge from the Tileperience site to be advised that these were unavailable even though they are listed on e bay as available but at a vastly inflated price From memory your own site listed them @ £2.10 each and on ebay the same item is shown @ £4.95 each !!!! which i think is exhorbitant As the order placed on the Tilexperience site was accepted and money paid do you not think that the price of £2.10 should be honoured ??? I also enquired about getting 4 x square edge extra 150mm sq x 12mm thick authentic brown tiles but cannot find them available on either Ebay or your own site Question What use are the pack of 22 that i have received if i cannot purchase the single extra 4 tiles and the 9 single rounded edge tiles that are needed to complete the job Grumpy customer Grrr”

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Posted 3 years ago

“3 days for a £12 next day delivery on a small box of tiles and when they finally arrived one was broke in half and 3 were chipped.”

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Posted 3 years ago

“sent a few e mails asking when my delivery would be. No reply. Not that excellent at customer service. Very disappointed.”

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Posted 4 years ago

Tile Experience is rated 4.8 based on 2,129 reviews