Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,129 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 27th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my samples. Can customer service please check and revert?”

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Posted 5 months ago

“Customer service was very poor. Had to wait 10 minutes for someone to serve me for a collection. Many people passed me by but no one thought to come and help me. No one answered the phone prior to my visit or during my visit. Not sure the phone works”

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Posted 7 months ago

“Ordered grout and silicone. The grout arrived. Phoned the shop about the missing silicone. He said he would phone me back, that was 3 days ago. Not a happy customer”

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Posted 8 months ago

“There was a delay in my delivery but Tile Experience was really helpful and sorted it out for us.”

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Posted 11 months ago

“Only received 1/6th of my order and not hard a response to my query of where the rest of my order is.”

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Posted 11 months ago

“I ordered a couple of sample tiles and they BOTH arrived broken. Which I’m not surprised about when it came in thin packaging with no protection. I’d rather of paid for the samples if I knew they’d turn up in one piece.”

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Posted 1 year ago

“Ordered an item on Monday 18th December which was due to be delivered 1-2days. This is Saturday 23rd December and still no delivery. Is this acceptable?”

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Posted 1 year ago

“Well I’d Like to have received my goods but still waiting..,”

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Posted 1 year ago

“Sample never arrived”

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Posted 1 year ago

Good Afternoon, Sincere apologies regarding this. It was shipped on time via the Royal Mail 48 hour tracked service that we use for samples. Having spoken to Royal Mail, it appears that your free sample order was sadly lost by them. We will happily resend you another one. Sorry for any inconvenience caused by this.

Posted 1 year ago

“The item arrived poorly packaged and broken. Tried calling several times to report issue but they do not answer the phone. Left a message but no callback or email. I had to source a replacement locally at my own expense. Very dissatisfied. It was a very poor tile experience”

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Posted 1 year ago

“Good product but late delivery”

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Posted 2 years ago

“I would love to give you a great review if I had received my purchase but I was told they was being delivered between 13-15 and 15-15on Thursday 12th and they did not deliver and still haven’t.the delivery company was APC and I am not very happy as I needed them to fit on Friday!!”

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Posted 2 years ago

Hi Neil, Sincere apologies that you did not receive your order when expected. The order was dispatched on time so as you say should have been with you before the weekend. We had no communication from APC so did not realise you had not received your delivery until we saw your review. We always aim to fulfil our next day promise, however sadly sometimes things do happen that are beyond our control.

Posted 2 years ago

“I would love to review my tiles if they had actually been delivered! Had no reply to my email as of yet.”

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Posted 2 years ago

“I placed the order online where i received wrong parts as web was wrong designed , so beter to order it directly from the shop !”

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Posted 2 years ago

“Sample arrived broken”

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Posted 2 years ago

“First tile sample arrived broken as it was just packaged in a Jiffy bag with a single wrap of bubblewrap. Contacted Tile Experience who sent out the same sample again. It also arrived packaged in the same way. Unsurprisingly it was also broken in half. It doesn’t bode well…!”

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Posted 2 years ago

“Poor service won’t use again still havn’t responded to me as to why I pay £7.20 for next day and yet took 5 days!!”

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Posted 2 years ago

“Unfortunately you don’t make your pricing clear, that it’s per tile and not per square metre until Therefore the tile is too expensive. Disappointing as the sample tile is nice”

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Posted 2 years ago

“Made an order on the 13/05/2022 for next day delivery for monday. Got a call the same day I made the order to inform me that they will deliver for the Tuesday due to stock. However, they delivered at 4:30pm which has left me behind programme on my project due to no materials on site. When I contacted to chase my order sales agent was not professional and kept saying I quote"complaints email is the following" did not want to take ownership in helping me with my problem. I was going to make a credit account due to lots of purchases I make, however, due to bad customer service I have had a change of heart.”

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Posted 2 years ago

“I haven’t received the order or any notes in when the delivery will be Emailed with no response Not a good start”

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Posted 2 years ago

Tile Experience is rated 4.8 based on 2,129 reviews