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Tile Experience Reviews

4.8 Rating 2,145 Reviews
A-
Happiness Grade
Read Tile Experience Reviews
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Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane
, ,

Tile Experience have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

96.15%
Industry Average
Excellent service after prompt reply to a stock query. Good price and speedy delivery.
- Martin
Some suppliers provide these larger samples at a discounted price.
- David
I struggled to find an exact match for the tiles needed but Tile Experience had them and supplied quickly for a decent price. No complaints at all, thank you. Will use again
- Chris
A

Delivery - Fast

90.54%
Industry Average
Excellent service after prompt reply to a stock query. Good price and speedy delivery.
- Martin
My experience with Tile Experience was first class, there was a mix up with the delivery date, I phoned the phone number on my email receipt and it was dealt with that day. The delivery delay was due to the courier and not the company, I received my order the next day as promised. Can’t fault the company, thanks.
- Neil
However the delivery was appalling.
- Anonymous
D

Refunds - Average

50.00%
Industry Average
Item out of stock. Wasted time and petrol going to collect something that wasn't there. Now trying to get my refund 4 days later and counting..
- CHERRY-ANNE Mccaskie
Bad Experience, cancelled order as wasnt delivered on time. Tile Experience still sent the order even though i had purchased from elsewhere. Promised collection, several conversations via telephone (which is also a nightmare to get anyone to answer the phone) basically fobbing me off! Still awaiting REFUND over a month later!!!!!!!!!
- David Wombwell
We will have to see how long it takes for the refund to come through.
- Adele Shadwell
98.14%
Industry Average
Excellent service after prompt reply to a stock query. Good price and speedy delivery.
- Martin
Ordered online, very easy, excellent prices. Picked up in person, where I did have to wait for a long time- no way to get attention, I just had to wait for someone to see me from the other side of the warehouse. Once someone did come over, it was quick and very helpful service. I’ll definitely buy from you again, just please install a working system to alert the staff to someone waiting to collect.
- Tina
I am pleased with the product. And a good service.
- Wayne Orriss