Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,094 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,094 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 4 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

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“Steve knew his stuff. We then needed more tiles for a change in design and within 24 hours they were on site. Many thanks”

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Posted 8 years ago

“Good prices on the latex self levelling products that we purchased but the delivery was a disappointment. We specifically ordered from this site because we were guaranteed next day delivery for an urgent job if we ordered before 12.30pm, which we did. Needless to say the next day delivery never arrived and neither did a call back from the staff letting us know exactly when it would be delivered which really messed up the whole job, very frustrating.”

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Posted 8 years ago

Dear Sir, Apologies regarding this issue. Your delivery was sent out on a next day as requested, however our courier had a problem with your delivery but failed to inform us. If they had, we would have rung you and passed on their message. Sorry for the inconvenience this caused you in getting the job finished.

Posted 8 years ago

“quick and cheap materials”

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Posted 8 years ago

“Great service and lovely tiles for my doorstep.”

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Posted 8 years ago

“Faultless and cheerful service. Will use again.”

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Posted 8 years ago

“Good price and efficient delivery”

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Posted 8 years ago

“Easily navigated website. Good selection, quickly delivered.”

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Posted 8 years ago

“Easy to order , good price and arrived very quickly . First class will use again”

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Posted 8 years ago

“Ordered some bull nose tiles on the Thursday where delivered by Friday dinner time excellent service”

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Posted 8 years ago

“Initial order was, I have to say, poorly packaged and more than half the tiles were damaged. Of course, putting 'fragile' on the pack seems to mean nothing to many a courier. However, when I called they were prompt, courteous and really did well to get the tiles to us by the next day - and they were far better packaged this time! So I'd cheerfully recommend the Tile Experience again and will try them in future. Oh, and they carried a type of tile I'd been struggling to find elsewhere or locally, so well done on that score also.”

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Posted 8 years ago

“Very quick delivery. Excellent”

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Posted 8 years ago

“Very competitive prices, delivered super fast and will definitely be using you again!”

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Posted 8 years ago

“Left it very late in the bathroom fitting process before deciding what colour grout was needed to complete the floor tiles. Local supplier was prepared to deliver next day on the basis that I paid for a minimum order in excess of £50! Ordered 10pm one day from Tile Experience and delivered with 48 hours for the quantity I needed. Quick to respond to my email plea for an 'urgent' delivery.”

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Posted 8 years ago

“Amazing price, fantastic service”

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Posted 8 years ago

“Good prices and simple ordering process”

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Posted 8 years ago

“For: Cheapest price found online for the tile adhesive I needed, discount for bulk order. Against: Delivery arrived a day earlier than quoted but luckily I was in to accept it. Arrived on a pallet which fell apart as it was unloaded, causing some of the bags to break open, had to stick tape over the holes so they didn't go off.”

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Posted 8 years ago

Good morning Diane. Sorry about that pallet issue you had. But never fear if any product is not able to be used we will replace it free of charge. Just let us know how many bags need to be replaced. Deliveries some times do let us down as its the one part that's out of our hands. Please call us on 02086894187. Thanks for your order and especially for the review. Regards The Tile Experience

Posted 8 years ago

“I ordered a bag of wall adhesive and it arrived with just an address label on it. Although on this occasion the bag was not punctured it carried obvious marks of having been damaged and the outer bag split. This delivery was very poorly packaged and should have been considered as a fragile item.”

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Posted 8 years ago

Good morning Mr Brown Thank you very much for letting us know about this issue with our packaging. We do strive to pack every item whether big all small in a way that protects it but it seems in this case we dropped the ball. We appreciate this type of feedback as it reminds us to always be better. Fragile stickers as helpful as they are are not always followed by our delivery companies which then let us down. Glad in this case you didn't have adhesive all over the show. We would have replaced it if it had. No questions asked. Thanks again for taking the time to send us a review. Regards The Tile Experience

Posted 8 years ago

“Quick easy ordering process and fast delivery. All good, happy customer.”

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Posted 8 years ago

Thanks so much for your review. We appreciate the feedback. Hope to see you again soon regards the Tile Experience

Posted 8 years ago

Thanks so much for your review. We appreciate the feedback. Hope to see you again soon regards the Tile Experience

Posted 8 years ago

“It was efficient service and good products”

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Posted 8 years ago

Thanks so much for your review. We appreciate the feedback. Hope to see you again soon regards the Tile Experience

Posted 8 years ago

“Fast efficient and good prices”

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Posted 8 years ago

Thanks so much for your review. We appreciate the feedback. Hope to see you again soon regards the Tile Experience

Posted 8 years ago

Tile Experience is rated 4.8 based on 2,094 reviews