Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,129 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 27th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a sample and never received it and now not required.”

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Posted 2 years ago

“Good price for product but didn’t receive email about delivery date or time.”

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Posted 2 years ago

“I did non received my samples”

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Posted 2 years ago

“Please can you send me an invoice, I have not yet received one for my order last week,apart from that very good”

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Posted 2 years ago

“Lovely product but the postage cost was £18. That Is insane. Adjust that please, it puts me off using you.”

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Posted 2 years ago

“Room for improvement. Ordered 138 tiles plus adhesive/grout for a little job on a hearth 36 tiles turned up damaged due to inadequate packaging. Nobody answers the phone, had to find the company on social media and ask for them to call me. Advisor seemed annoyed that I was calling about receiving a box full of broken bits I took an additional email but replacements were sent, they took twice as long to arrive as the original order and again arrived with another five damaged. Managed to use damaged ones for cuts and inconspicuous areas as I'd already run out of time and patience. Tiles are beautiful, it really is a shame that the packaging is so poor. (Fragile items in a thin single wall box wrapped in a bit of bubble wrap?, An extra quid on packaging would have saved £70+ in replacements 🤷🏻‍♂️)”

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Posted 2 years ago

“Overall, placing an order was a simple and painless process. However, it would be great if I actually had received the item I have paid for, but as yet, nothing. This poor review has been received due to the garbage service provided by the APC courier you use. When a text message is sent to a customer to inform them of a specific delivery day and time, (which arguably keeps a person locked to their home address) but then does not show up, it simply isn't good enough. If it had arrived as stated, then I would have given 5 stars. Let's wait and see if the product turns up. A little disappointing so far.”

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Posted 2 years ago

“Ordered some Mapei primer paid £13 for next day delivery which i thought was expensive but i needed it quickly , it arrived 1815 next day which was pretty useless really”

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Posted 2 years ago

“Waited 3 days for it to arrive when I paid over £13 for next day delivery. Said I was going to get an email and tracking order from the postage company and I never did. Disappointing but not the end of the world”

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Posted 2 years ago

“sample tile sent quickly, unfortunately too thick so not suitable”

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Posted 3 years ago

“Quick delivery of sample tiles which my customer was pleased with. I was quite pleased to receive a discount code, which to my disappointment didn't work. After calling them to be given another code to try I found the price had gone up by around 10%(this code didn't work either). Having left the items in my basket I was emailed another code in the form of a coupon (this also didn't work). Now shopping around to buy the tiles elsewhere as already quoted my customer on the original prices.”

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Posted 3 years ago

“One part of my order turned up the next day which was brilliant. The other part we ordered still has not shown up 2weeks later.”

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Posted 3 years ago

“Ordered sample hexagonal tiles. Arrived promptly and beautiful colours. However the samples were rectangular in shape so unfortunately we could not visualise them in a hexagonal shape on our floor”

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Posted 3 years ago

“Delivery was a disappointing. Although notice was given I asked my neighbour to take delivery. Unfortunately, the driver didn't knock next door or leave a card? No contact was made and I had to look up APC to arrange to collect it from their depot as they could only deliver on Monday? I'm picking it up tomorrow.”

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Posted 3 years ago

“Tile firm are excellent but third smashed in transit. Have contacted them and they are happy to send more, see how that goes.”

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Posted 3 years ago

“I would have given 5 stars, but the courier service that delivered the tiles was aweful, a neighbour accepted the parcel (damaged) but no notification was given that it was left with them.”

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Posted 3 years ago

“Fast to deliver but would of been nice for driver to ring the bell or even knock on the door instead was left out side and got soaked and to top of driver sign for item himself”

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Posted 3 years ago

“The member of staff at the collection point was very helpful - helping me load my order into my car.... however, when I arrived I stopped in the ‘customer car park’ section to ask someone where to collect (because there are no signs for collection points), but immediately approached my a member of staff on her way into the office with ‘you can’t park there because that’s where the boss parks’. No ‘hello’, or ‘can I help’ - very abrupt to what is clearly a customer (given I’d stopped in the customer bay). Disappointing and confusing ‘experience’ (no mention of ‘The Tile Experience’) anywhere to be seen.”

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Posted 3 years ago

“Prompt service - tiles delivered next day as advertised. A few tiles were broken but these were replaced promptly. Patterned tiles advertised as a "random selection of five types" were poor in variety - 75% were of a single design. Communication was very poor - no reply to three emails. No answer to phone. No notification of date and time of delivery.”

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Posted 3 years ago

“The tile i have ordered has not turn up as yet so will leave review when I receive it.”

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Posted 4 years ago

Tile Experience is rated 4.8 based on 2,129 reviews