Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,129 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 27th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“received porcelain tile adhesive but with a hole right through the plastic bag and the paper bag, the courier dropped it at my front door with the door open thus some of the adhesive spilling out onto the floor inside, my wife was'nt happy at all. I've patched the hole up in the bag with gaffer tape, just hope the adhesive does'nt go off before its time to use it.”

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Posted 4 years ago

“One pack of tiles all broken”

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Posted 4 years ago

Good morning, Apologies that you received some damages with your delivery. Any damages made in transit will be replaced. all we require is proof of damages, this can be done by sending us a picture via email. We will then send out replacements to you, for delivery ASAP. Best regards, The Tile Experience.

Posted 4 years ago

“I’m still waiting for an explanation as to why I only got half my order or indeed a refund!!?”

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Posted 4 years ago

Sincere apologies with regards to the delay in getting back to you regarding this. I am glad that the issue is now sorted. Thank you for your cooperation during this difficult time.

Posted 4 years ago

“Wrong size boards sent out. Paperwork stated 30mm as requested, 40mm Actually delivered!”

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Posted 5 years ago

“Previously had a good experience. Unfortunately I have just received the consignment I ordered and they are broken. I have emailed them with my complaint and waiting for reply and outcome.”

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Posted 5 years ago

Apologies regarding this Angela, as we discussed any breakages will always be replaced free of charge. Kind regards.

Posted 5 years ago

“I found the experience of purchasing from this company easy and straight forward with a very quick delivery turn round we have a problem with one of the items which we are awaiting a outcome so I will hold back on my satisfaction rating”

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Posted 5 years ago

Good Morning, Apologies regarding this. There was indeed a picking error. This will be rectified tomorrow. Sorry for any inconvenience caused by this. Best Regards, The Tile Experience

Posted 5 years ago

“12 out of 44 tiles arrived broken. every single corner on these was broken clean off, and 9 of them had the opposite corner broken clean off as well. none of the packaging was damaged - box was immaculate, covering film had no impacts. delivery/packing staff must have dropped the package from an extreme height, and continued to deliver it knowing the contents were destroyed.”

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Posted 6 years ago

Good Morning, Sincere apologies regarding this. I can assure you that your order did not leave our premises like this. Do you need replacements? Have you finished the job? Please call us on 020 8689 4187, so we can discuss further. Apologies and regards,

Posted 6 years ago

“No doubt the packaging around the two tiles i bought looked sufficient but unfortunately both tiles arrived broken”

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Posted 7 years ago

Hi Nick, Thank you for your review. Sadly on occasions when orders leave us and go into the hands of couriers, these things happen. Especially as tiles are fragile. We are always happy to replace any damaged tiles free of charge. If you need any replacements, please let us know. Kind regards.

Posted 7 years ago

“I ordered a bag of wall adhesive and it arrived with just an address label on it. Although on this occasion the bag was not punctured it carried obvious marks of having been damaged and the outer bag split. This delivery was very poorly packaged and should have been considered as a fragile item.”

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Posted 8 years ago

Good morning Mr Brown Thank you very much for letting us know about this issue with our packaging. We do strive to pack every item whether big all small in a way that protects it but it seems in this case we dropped the ball. We appreciate this type of feedback as it reminds us to always be better. Fragile stickers as helpful as they are are not always followed by our delivery companies which then let us down. Glad in this case you didn't have adhesive all over the show. We would have replaced it if it had. No questions asked. Thanks again for taking the time to send us a review. Regards The Tile Experience

Posted 8 years ago

Tile Experience is rated 4.8 based on 2,129 reviews