Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,129 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 27th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices on the latex self levelling products that we purchased but the delivery was a disappointment. We specifically ordered from this site because we were guaranteed next day delivery for an urgent job if we ordered before 12.30pm, which we did. Needless to say the next day delivery never arrived and neither did a call back from the staff letting us know exactly when it would be delivered which really messed up the whole job, very frustrating.”

Helpful Report

Posted 8 years ago

Dear Sir, Apologies regarding this issue. Your delivery was sent out on a next day as requested, however our courier had a problem with your delivery but failed to inform us. If they had, we would have rung you and passed on their message. Sorry for the inconvenience this caused you in getting the job finished.

Posted 8 years ago

“quick delivery and competitive pricing however the request for feedback/review is the FIRST communication since Paypal Checkout during purchase of the product. Just not good enough in this day and age of hyper-connectivity! I didn't know if or when the order was despatched , who was delivering it or the delivery date, if the driver turned up half an hour later he would have had to re-schedule delivery. Paypal provide vendors with all contact information, T T E could have phoned, texted or emailed.”

Helpful Report

Posted 9 years ago

Hello, and thank you for your feedback. We are very pleased that you were happy with both our prices and the speed of our delivery. We are always looking at how we can improve our business. Your review certainly will help us look at ways we can improve on customer satisfaction. Thanks again.

Posted 9 years ago

“My order came as described but the person who took my order did not tell me I could contact the courier to get a more accurate delivery time so waited in nearly all day”

Helpful Report

Posted 9 years ago

Thank you, and apologies regarding this issue. This feedback is extremely helpful as we continuously look to improve our customer's shopping experience with us.

Posted 9 years ago

Tile Experience is rated 4.8 based on 2,129 reviews