Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,129 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 27th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some grout. It came when it was supposed to but wasn't delivered with care or packaged well. The grout was in a polythene bag which was itself only packaged in another poly bag. As soon as I picked it up from the doorstep grout started pouring out onto the floor. The inner bag had split and half filled the outer bag which then wasn't sealed well. I managed to salvage most of the grout and transfer it to a plastic tub with a lid. Really the inner bag should have been packaged in a box with some padding.”

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Posted 4 years ago

“My experience ordering from the Tile Experience is mixed. I chose them over other retailers as I wanted to finish a bit of grouting really fast and they offered next day delivery. The 2kg item arrived 4 days later which is not very impressive. I spent lots of my own time trying to contact the courier to make sure that the item was delivered on the 4th day. Tile Experience customer service was good, they agreed that the delivery service wasn't good enough and they gave me a refund on the £12 delivery cost. So good retailer but bad courier. I wouldn’t rely on them to deliver quickly.”

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Posted 4 years ago

“The delivery was very fast, but there was one bag of adhesive missing, another bag was significantly damaged and a very large tile was smashed into bits, so not that fast after all. They eventually delivered the missing bag of adhesive, but not the tile.”

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Posted 4 years ago

“Packaging could have been better. The bag of grout was split on arrival.”

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Posted 4 years ago

“Grout packet arrived quickly and properly packed. However no dispatch note and I appear not to have had an invoice/receipt/any online notification of the order - apart from request for a review.”

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Posted 5 years ago

Hello, glad everything turned up well packed and on time. Have you checked your spam folder. Order acknowledgements are always sent out once an order is placed. Sometime they do however end up in the spam folder. Kind regards, The Tile Experience

Posted 5 years ago

“Unfortunately 2 out of 4 tiles were broken in transit. Ordered spares so not a huge issue. Also colour was not similar to the listing .”

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Posted 5 years ago

“The goods finally arrived 6 days late. I have not used them yet and have no reason to doubt they will be okay. However , your choice of courier is questionable. They struggled to find our address because it seems they are relying upon a poor quality ‘location system’.”

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Posted 5 years ago

“10 of my tiles were chipped. That was in a sealed box. Disappointed when you have paid for a tradesman to fit them and he cannot finish the job.”

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Posted 5 years ago

“Not received delivery yet but ordering was OK. Could do with a tracking system.”

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Posted 5 years ago

“Good sample service but tile was not packed well and was cracked on arrival”

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Posted 5 years ago

“The delivery was done by pallet line which ment that they would only deliver to the kirb side,which is not good. The boxes of tiles were very.”

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Posted 5 years ago

Good Morning Mr Stares. Firstly thank you for making a purchase through our company and secondly i'm sorry for the unexpected irritation on having to hand move all the tiles into your home. Company policy as stated in our FAQ section and Returns and Delivery section is that we only offer a kerbside service when it comes to delivery. Usually if it was on one of our own vehicles in the London area we would gladly help unload them but because we use external courier companies nationwide they tend to just unload and go due to the high volume of deliveries that they have to make and also the insurance implications if anything were to go wrong while moving the tiles. I am again sorry for the irritation caused but we will endeavour to always help our customers when and if we can when we are the deliverers of tiles. We hope that despite this setback that your tiling project goes well and the final product looks great. Have a great day The Tile Experience

Posted 5 years ago

“The can was very poorly packed and therefore badly damaged but fortunately did not leak.”

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Posted 5 years ago

“Well packaged. The edging strips did not allow full insertion of the tile, not a brilliant product”

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Posted 5 years ago

“No probs just the service you expect.no trade discount.”

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Posted 5 years ago

“Next day delivery but they don't send a link to confirm despatch.”

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Posted 6 years ago

“The system adopted when ordering from a store in relation to ordering online is very confusing! It transpired that some tiles that were limited stock if ordered online would enable me to jump the queue ahead of the stores order as it wasn't due a delivery. Strange system indeed. No wonder branches are closing.”

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Posted 6 years ago

“Order arrived within 2 working days as promised, but no invoice or email confirmation for the order.”

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Posted 6 years ago

“Gear all arrived eventually - found tile experience very responsive - sample was a little small for the test I wanted to do but that's ok - delivery was very poor though - took three attempts on three consecutive days with no obvious impediment our end just copious information about entrance to our site and multiple contact telephone numbers given in advance of the first delivery.”

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Posted 7 years ago

“Ordered 8 days ago, not received yet. Will write review when received.”

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Posted 7 years ago

“good service”

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Posted 8 years ago

Tile Experience is rated 4.8 based on 2,129 reviews