Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,093 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,093 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 4 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

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“Staff extremely friendly and helpful. Amazing service all round, yikes we’re perfect and delivery was on time. All round an amazing service and company”

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Posted 3 years ago

“I ordered a very small quantity of backing board, it arrived next day as promised. Excellent service.”

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Posted 3 years ago

“Order process is easy the collection process is not so easy. My order is with the tile experience but it has to be picked up from Boyden Tiles, the only indication of this is the merchant name on the PayPal payment (Boyden & Company). When I arrived at the address there is no indication this is the tile experience or where the collection point is. I had to ask in the Boyden Tiles showroom & was directed around the back to the warehouse. This does not look like a collection point, indeed it looks like the sort of place where the public are not welcome & yellow bibs are mandatory”

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Posted 3 years ago

“I have ordered some sample tiles which have been delivered promptly and efficiently. The delivery service was excellent with DPD and I highly recommend The Tile Experience.”

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Posted 3 years ago

“very efficient”

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Posted 3 years ago

“I have not received my purchase as of yet. Still waiting for my order”

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Posted 3 years ago

Hello, We are very sorry to hear that you have yet to receive your order. We will look into this first thing this morning and get back to you.. Kind regards, The Tile Experience

Posted 3 years ago

“Service was great had a phone call to sort out a misunderstanding over delivery. Which was corrected very quickly. Thanks guys”

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Posted 3 years ago

“good value tiles and extremely quick delivery, well done”

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Posted 3 years ago

“Excellent!!”

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Posted 3 years ago

“Lovely tiles, very good customer service, and the tiles arrived exactly when they said they would. Can't fault and would recommend.”

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Posted 3 years ago

“Good quality tiles. 2 broken tiles because box may have had 1 extra tile forced in.”

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Posted 3 years ago

“I'd rather chew my own arm off than buy from them again - less painful! An order for a pallet of tile adhesives was placed on a next day delivery, which never arrived! We had a whole team of tilers come to a grinding halt, as these had not arrived when promised. On the Friday, the day after is was meant to arrive, we chased them to try and get it delivered and got the response that it would be delivered by 10am on the Saturday. Conveniently; none of the contact numbers work, or are answered, on Saturdays! So the whole team of tilers that have been paid to work overtime on the weekend, sat around not being able to do anything! Costing circa £900 per day! The Monday arrived, and the response from them was that it was delivered. This statement made, without the offer of a proof of delivery, instead they started blame shifting. No feedback regarding the status of the order, the only time we heard anything was when we phoned to find out what is going on, even then it came to nothing! We eventually ended up cancelling the order, exactly a week after we ordered it (without delivery taking place), with us being out of pocket due to massive site delays and wasted overtime expenses! In my opinion - AVOID THEM AT ALL COST! I'm not surprised that they have a 97% positive feedback sttatistic on their website, as it is an absolute mission just to be able to get an INVITE to review! I suspect many individuals eventually just give up without saying their bit, but tenacity got the better of me. If you value your hard earned cash, do not gamble on it working out for you. We will have to see how long it takes for the refund to come through. We can only hope this happens faster that their existing track record of responsiveness with uss, but I'm not holding my breath for fear of hypoxia.”

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Posted 3 years ago

“Dealing with tile experience was excellent and the adhesive was just as described and worked well delivery was very fast and friendly driver all in all excellent transaction J Thompson very satisfied customer”

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Posted 3 years ago

“All as expected.....good service, well packed and delivered by their own driver therefore limits any breakages issues and the hassle this can cause. Goods received within days.”

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Posted 3 years ago

“The best price, and fast delivery, pallet of 40 mapie floor screed, every bag was accounted for, did a brilliant job. Goods comms via email and delivery check update. thanks again, I look forward to using The Tile Experience again Ian”

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Posted 3 years ago

“Great price with quick delivery”

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Posted 3 years ago

“Very good customer service and sample tiles arrived in a few days”

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Posted 3 years ago

“Ordered marmox tile backer board on the Sunday afternoon but realized I needed extra. Phoned the office first thing Monday morning and explained what I needed. Jack was very helpful. Complete order arrived Tuesday afternoon. Delighted with the product, service and delivery very good and reasonable prices. Would recommend 👍😁”

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Posted 3 years ago

“Lovely tiles on time delivery excellent”

Tile Experience 5 star review on 26th March 2021

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Posted 3 years ago

“Assistance very good, easy to use web site, good selection of tiles available, delivery next day. Would use again.”

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Posted 3 years ago

Tile Experience is rated 4.8 based on 2,093 reviews