Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,129 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 27th February 2025

Anonymous

Anonymous // 01/01/2019

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“The website was easy and straightforward to use. I found the item that I needed at an amazing price. I was chuffed to bits, but then I was emailed the next day to be told that the item was discontinued by the manufacturer and I would receive a full refund. I appreciated the prompt reply and my refund being processed straight away, but I was disappointed that the item was still showing for sale online when it's actually not.”

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Posted 3 years ago

“Very pleased with the service”

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Posted 3 years ago

“Speedy delivery, kept up to date with my order, excellent price and gorgeous tiles. Very happy”

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Posted 3 years ago

“Easy to buy great selection fab service at the depot. Kind thoughtful, caring staff. Brilliant experience”

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Posted 3 years ago

“Love the tile you sent. Thinking of buying more, will be contacting your shop soon.”

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Posted 3 years ago

“Absolutely fantastic service. The sample arrived next day. Very impressed.”

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Posted 3 years ago

“Recently ordered pack of 22 brown authentic quarry tiles which i received BUT also ordered and paid for 9 x brown authentic tiles with one rounded edge from the Tileperience site to be advised that these were unavailable even though they are listed on e bay as available but at a vastly inflated price From memory your own site listed them @ £2.10 each and on ebay the same item is shown @ £4.95 each !!!! which i think is exhorbitant As the order placed on the Tilexperience site was accepted and money paid do you not think that the price of £2.10 should be honoured ??? I also enquired about getting 4 x square edge extra 150mm sq x 12mm thick authentic brown tiles but cannot find them available on either Ebay or your own site Question What use are the pack of 22 that i have received if i cannot purchase the single extra 4 tiles and the 9 single rounded edge tiles that are needed to complete the job Grumpy customer Grrr”

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Posted 3 years ago

“Good web site. Ordered after closing. Order delivered 40 hrs later. Pleased.”

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Posted 3 years ago

“The member of staff at the collection point was very helpful - helping me load my order into my car.... however, when I arrived I stopped in the ‘customer car park’ section to ask someone where to collect (because there are no signs for collection points), but immediately approached my a member of staff on her way into the office with ‘you can’t park there because that’s where the boss parks’. No ‘hello’, or ‘can I help’ - very abrupt to what is clearly a customer (given I’d stopped in the customer bay). Disappointing and confusing ‘experience’ (no mention of ‘The Tile Experience’) anywhere to be seen.”

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Posted 3 years ago

“Good choice quick delivery”

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Posted 3 years ago

“Impressive personal service and fast dispatch of goods after purchase. Many thanks !”

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Posted 3 years ago

“Staff member was really helpful, polite and gave great suggestions. He made the experience very easy nothing was too much trouble. I would definitely shop at Tile Giant again. Price was great too.”

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Posted 3 years ago

“Thank you for your prompt and efficient service. One one the tiles had split but you sent two complete boxes which meant an extra four tiles so no problem. I had ordered a couple extra anyway, so now have five extra! Well Done.”

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Posted 3 years ago

“3 days for a £12 next day delivery on a small box of tiles and when they finally arrived one was broke in half and 3 were chipped.”

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Posted 3 years ago

“Excellent quality, good prices and speedy delivery .”

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Posted 3 years ago

“dealt with complaint fine”

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Posted 3 years ago

“Staff extremely friendly and helpful. Amazing service all round, yikes we’re perfect and delivery was on time. All round an amazing service and company”

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Posted 3 years ago

“I ordered a very small quantity of backing board, it arrived next day as promised. Excellent service.”

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Posted 3 years ago

“Order process is easy the collection process is not so easy. My order is with the tile experience but it has to be picked up from Boyden Tiles, the only indication of this is the merchant name on the PayPal payment (Boyden & Company). When I arrived at the address there is no indication this is the tile experience or where the collection point is. I had to ask in the Boyden Tiles showroom & was directed around the back to the warehouse. This does not look like a collection point, indeed it looks like the sort of place where the public are not welcome & yellow bibs are mandatory”

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Posted 3 years ago

“I have ordered some sample tiles which have been delivered promptly and efficiently. The delivery service was excellent with DPD and I highly recommend The Tile Experience.”

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Posted 3 years ago

Tile Experience is rated 4.8 based on 2,129 reviews