The Tape Store Reviews

Name: The Tape Store
Address: 9-15 Grundy Street, Liverpool
Rating: 4.84

4.8 Rating 1,388 Reviews

99 %

of reviewers recommend The Tape Store

Company Reviews

Metrics

Info

4.8

Based on 1,388 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Tape Store:

The Tape Store is the UK's only dedicated supplier of hand held measuring tools. From tape measures and Leica DISTO laser measures to Protimeter moisture meters.

Selling to the public, trade and wholesale markets, our products are available in quantities ranging from 1 into the thousands and come with our 100% money back guarantee.

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The Tape Store 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class service top quality product”

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Posted 9 years ago

“Fast efficient service with competent advice on the telephone.”

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Posted 9 years ago

“Prompt service, good value, very helpfull, David Lomas”

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Posted 9 years ago

“Good quick ordering, packaging and delivery- thanks”

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Posted 9 years ago

“user friendly website, quick delivery, quality products”

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Posted 9 years ago

“QUICK SERVICE. GREAT LASER. WOULD RECOMMEND”

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Posted 9 years ago

“Arrived when it should and looks like a good product but only had it for 1 day and then I am asked to review it ask again in a month's time when I have had chance to try it out.”

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Posted 9 years ago

“I purchased this tape measure on behalf of a colleague who I understand is 'over the moon' with it.”

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Posted 9 years ago

“Very easy to deal with, fast delivery, very high quality equipment. I purchased a Leica Disto D210 laser measure, to replace a cheap and cheerful competitors model. There is a lot of truth in the old saying, You get what you pay for!”

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Posted 9 years ago

“Ian provided helpful assistance to select the D210 Leica Laser Measurer that is a gift for my husband to allow him to measure wall lengths and calculate room areas and volumes for various DIY jobs in our new home. It will also make measuring curtain drops much easier for me.”

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Posted 9 years ago

“Great prices and very efficient , will use this company again.”

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Posted 9 years ago

“Excellent service. The Fisco Class I tapes are a great product. Others might be as accurate but you don't know that, and these are certified. The design is ergonomic and easy to use. It isn't mentioned in the website but the smaller TL3M tape also has a convenient width (60 mm) for inside measurements. The larger BTSM is robust and convenient for outside work and has a handy 100 mm width. Very pleased.”

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Posted 9 years ago

“Quick delivery and on time”

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Posted 9 years ago

“vg”

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Posted 9 years ago

“Delivered as promised and liaised with the company during the delivery phase. First class service????”

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Posted 9 years ago

“professional and prompt!”

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Posted 9 years ago

“Got this tape for my husband birthday, he was really happy. Tape is practical, good size and professional. Thank you for a good advice.”

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Posted 9 years ago

“Brilliant service”

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Posted 9 years ago

“service is excellent , cant say no more”

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Posted 9 years ago

“Ordered on a Friday at approx 10:30am, received a confirmation email stating that you would send another email when dispatched. No email sent but item arrived on Monday. Great I thought and well packed, but it has obviously been in stock a while as the battery is flat and I will purchase another. I would have thought it would have been checked prior to dispatch. Thank you. P. Reed ACIOB”

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Posted 9 years ago

Hello Mr. Reed, sincere apologies you have had an issue with your Protimeter. I have checked our records/our email server and we definitely sent you out a shipping confirmation email when your order was shipped. It would seem, therefore, that either your email junk/spam filter has blocked it out or it has simply been undelivered by your/our ISP. in terms of the battery, this forms part of the package and is ready installed within the tool. No retailer would (or really should under the terms of the warranty) assess batteries prior to dispatch. The tool you were sold had only been on our shelves for just over 2 weeks prior to dispatch so age is not the issue as you thought. The Digital Mini that you bought is a fairly new model - it hasn't been out long enough for a battery to degrade in situ. It could simply be that Protimeter have been unlucky enough to purchase a bad batch of batteries. You can check the age of the battery within your tool as there will be a 'best before' date stamped onto it. Whilst it is obviously not good enough that your tool was delivered with a flat battery, we both dispatched and delivered the goods on time and well packaged. We have a very thorough faults/returns policy and take our customers' satisfaction very seriously indeed. Whilst you have our sincere apologies for this I can only say that, had you got in touch with us to inform us of the battery issue earlier, we would've immediately sent you a replacement battery with our apologies. We will send you a new battery with our compliments. Whilst you obviously have our apologies for the battery issue, please can I suggest that you contact any retailers a little earlier to resolve such matters? This will remove the need for negative reviews and will help resolve the issue to your satisfaction much more quickly. Many thanks, Ian Johnson The Tape Store

Posted 9 years ago

The Tape Store is rated 4.8 based on 1,388 reviews