The Tape Store Reviews

Name: The Tape Store
Address: 9-15 Grundy Street, Liverpool
Rating: 4.84

4.8 Rating 1,388 Reviews

99 %

of reviewers recommend The Tape Store

Company Reviews

Metrics

Info

4.8

Based on 1,388 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Tape Store:

The Tape Store is the UK's only dedicated supplier of hand held measuring tools. From tape measures and Leica DISTO laser measures to Protimeter moisture meters.

Selling to the public, trade and wholesale markets, our products are available in quantities ranging from 1 into the thousands and come with our 100% money back guarantee.

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The Tape Store 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure if the aquant i got is propery working as is showing an at risk reading, on most areas in which i test. The case was a little dirty when i got it i am not sure if i have received a second hand / used product. Can i request someone call our office to disscuss this mater thanks Andrew Ferguson CGDM”

Helpful Report

Posted 10 years ago

Hello Andrew, I can 100% assure you that you haven't received a second hand/used product. We do not sell any used products. The only reason for packaging being slightly dirty could be that it has been on a shelf for a little while. This obviously doesn't affect the quality or usability of the unit. Apologies you're having an issue with this unit - it could just be a faulty unit although this is a very rare occurrence with Protimeter, their products being very well engineered 99.99% of the time. I'll call you this morning to assess this tool - we can look into arranging a collection/assessment of the product ASAP.

Posted 10 years ago

“Superfast service, delivered next day as promised. Thank you.”

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Posted 10 years ago

Hi Paula, thank you so much for your kind words - we appreciate you leaving a review. Please visit us again!

Posted 10 years ago

“Swift dispatch and delivery - great!”

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Posted 10 years ago

Hi Eirlys, thank you so much for leaving a review! We're really happy you were pleased with your service. Please come again!

Posted 10 years ago

“Well made and good value. Hopefully it will resist the salt water during the marine species surveys. Jersey Seasearch”

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Posted 10 years ago

HI Kevin, thanks for leaving a review - please let us know how you get on with the tape.

Posted 10 years ago

“Delivery use was next day express delivery that I paid for and I didn't get items until 4 days later! Wasn't very happy about delivery as paid £7.99 for this”

Helpful Report

Posted 10 years ago

Hi Kevin, I'm sorry to hear you felt let down by the delivery service. We always strive to keep our customers happy as you can see from all the other positive reviews on here! However, on this occasion it is clear that you're not happy and for that we apologise. As per the email I've already sent you we do make it very clear in a number of sections of our website (including the basket/checkout) that courier delivery to Northern Ireland takes 2 working days providing an order has been placed before 2pm. Your order was placed just after 11pm on Thursday and was therefore dispatched on Friday for delivery two working days later - Tuesday (tomorrow). Having checked with our courier (UPS) your delivery is on schedule to arrive as stated on Tuesday. We have therefore lived up to all the commitments about delivery that we make on our website. We subsidise all courier deliveries (to the tune of around £12 in your case) but a Saturday delivery to Northern Ireland would cost us around £50 - a cost we would naturally have had to pass on to you as the customer. Because you didn't request this service we dispatched your order by our standard service. This said, we do appreciate that you are unhappy and, whilst we cannot agree that we've done anything wrong here, as a gesture of good faith we have refunded your postage costs and will be sending you a small gift in the post. Kind regards, Ian - The Tape Store

Posted 10 years ago

“Excellent service, fast delivery.”

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Posted 10 years ago

Hi Robert, thanks for leaving a review and, of course, for your order. The Bahco MTS tape you bought is a really solid, professional tape - I'm sure you'll get years of reliable service.

Posted 10 years ago

“prompt and efficient service.”

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Posted 10 years ago

Hi Jan, thank you so much for leaving a review. It really helps us out and also helps our future customers make an informed decision. Please let us know if there's anything else we can do for you.

Posted 10 years ago

“I bought a 5m Stanley Powerlock tape measure and it turned up the next day. What can I say, it was a perfect transaction. Thanks guys!”

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Posted 10 years ago

Hi James, thank you so much for leaving such a glowing report of your transaction. We really appreciate you taking the time out of your day. I have to say Royal Mail have outdone themselves... for 2nd Class to arrive the very next day is pretty rare! Please let us know if there's anything else we can do for you.

Posted 10 years ago

“Excellent service. I received clear advice prior to a purchase and confirmation of dispatch for all goods. All the items were received either the next day or as promised.”

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Posted 10 years ago

Hi David, thanks for taking the time to leave a review. Such positive comments! You bought a pretty wide range of products - the Disto and the Protimeter should serve you very well, as should the tapes. Please let us know if we can do anything else for you!

Posted 10 years ago

“Even though they sent the wrong measuring tape, they were nothing but helpful and apologetic on the phone... hopefully this will be sorted soon but I was impressed at how quickly they refunded me, paid for the cost of posting back the wrong product and sorted out delivering the right tape measure. Overall I'm rather impressed!”

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Posted 10 years ago

Hi Pete, thanks for leaving such a positive review and for being so understanding. We had a new member of staff start the day you ordered and he accidentally picked the wrong tape... In his defence he felt terrible about it... we all make mistakes now and the two tapes were right next to each other :-) I'm glad we managed to sort things out for you and that you've got the tape you wanted. In terms of refunding the return postage it's the least we could do! Please let us know if there's anything else we can do for you going forward.

Posted 10 years ago

“Nice to deal with people that are willing to go the extra mile for you”

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Posted 10 years ago

Hi Gary, many thanks for leaving a review and for your kind words. We do try to go the extra mile for our customers - without them we wouldn't be here, after all! Please let me know if there's anything else we can do for you in the future.

Posted 10 years ago

“I bought 5m and 10m fat max tapes metric only . The tapes are great but the fact I can mark from both edges of the tape is excellent. Plenty of people wanting to borrow them .”

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Posted 10 years ago

Hi Stewart, thanks for leaving a review - we really appreciate your time. You couldn't be more right regarding metric only tapes... they make life so much easier for those working in metric. No more having to transfer the measurement from one side of the tape to the other leading to errors! Please let us know if there's anything else we can do for you going forward.

Posted 10 years ago

“Excellent service, quick to respond to communications, very quick despatch and delivery item exactly as described.”

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Posted 10 years ago

Hello Carl, thank you for leaving such a positive review - we appreciate your feedback. The Trumeter 5000 wheels are a good, solid, reliable measuring wheel ideal for site work. Please let me know if there's anything else we can do for you going forward.

Posted 10 years ago

“Really good advice, excellent stock including tapes which aren't so easy to get but should be, eg metric only and good price. Very highly recommended.”

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Posted 10 years ago

Hi Nick, thanks for the kind words and, of course, for your repeat business! The Fisco Class 1 tape you bought is a brilliant tool as is the Disto X310. It should really make measuring spaces for bespoke furniture much easier. Please let us know if there's anything else we can help you with.

Posted 10 years ago

“Excellent service . Only a small order but handled politely and professionaly . Top marks .”

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Posted 10 years ago

Hello Alan, thank you so much for your kind words - all reviews help us out but also help our other customers going forward. The Stanley FatMax Xtreme you bought is a fantastic tape - big and heavy but nigh on indestructible! Please let us know if there's anything we can help you with going forward.

Posted 10 years ago

“Helpful on the phone and tape arrived quickly”

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Posted 10 years ago

Thanks Mervyn, we really appreciate you taking the time out of your day to leave a review. Please let us know if there's anything else we can do for you going forward.

Posted 10 years ago

“I was not sure if the Tape Store had what I required, I emailed them and was immediately sent email pictures of what I required. Placed an order free postage which arrived the next day, top quality goods, top quality company, top quality all round service. Many thanks Mr Johnson PS this company is better than very good it is excellent *****”

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Posted 10 years ago

Hi Andy, thank you so much for leaving a review and such a nice one at that! We really appreciate you going to the trouble of writing down your comments. The metric/imperial tapes you ordered are great tools - please let me know how you get on with them!

Posted 10 years ago

“100% positive and easy experience ordering with the Tapestore, and my new Leica Disto D2 is exactly what I needed.”

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Posted 10 years ago

Hi Ellen, many thanks for your kind words... all reviews are useful but it's great when we hear we're doing things right! The D2 is a great little tool and one I'm sure you'll get many years of reliable use out of. Please let me know if there's anything else we can help you with.

Posted 10 years ago

“Professional service....”

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Posted 10 years ago

Thanks Shane, we appreciate you leaving a review. Please let us know if there's anything else we can do for you.

Posted 10 years ago

“I received the electronic measuring laser within 2 days and everything was packed securely. I will definitely use the Tapestore again and will recommend them to people I know.”

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Posted 10 years ago

Hi Shahriar, many thanks for the review - we really appreciate you taking the time to leave your comments. Thanks also for your order!

Posted 10 years ago

The Tape Store is rated 4.8 based on 1,388 reviews