The Tape Store Reviews

Name: The Tape Store
Address: 9-15 Grundy Street, Liverpool
Rating: 4.84

4.8 Rating 1,388 Reviews

99 %

of reviewers recommend The Tape Store

Company Reviews

Metrics

Info

4.8

Based on 1,388 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Tape Store:

The Tape Store is the UK's only dedicated supplier of hand held measuring tools. From tape measures and Leica DISTO laser measures to Protimeter moisture meters.

Selling to the public, trade and wholesale markets, our products are available in quantities ranging from 1 into the thousands and come with our 100% money back guarantee.

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The Tape Store 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

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“I made a mistake on the order (probably my fault, as I am not always good with online ordering). I thought that I had ordered one better quality tape, but found that I have ended up with two cheaper ones. It seems to work OK, so I was not going to try and alter it - more trouble than it is worth? You were very quick. Roger Fairclough”

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Posted 8 years ago

Hello Roger, many thanks for your kind words. I've just checked and you definitely added 2 no. Stanley 0-34-262 30m closed case fibreglass tapes to your basket. If you haven't already used one/either of them we can always swap them over if you originally intended to order something different? Many thanks, Ian Johnson Director

Posted 8 years ago

“Great service and product from The Tape Store, would use again.”

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Posted 8 years ago

“First time of using the Tape Store, excellent service from first contact to delivery of items”

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Posted 8 years ago

“I placed my order at 1:29pm on Wednesday and paid extra for next day delivery only to not have the order verified until the following day and receipt of my order on Friday. I could find no note on the website advising of 'next day delivery if ordered before XX time'. This was a time pressured item which is why I had elected to use this site over another; I won't be making that mistake again.”

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Posted 8 years ago

Hello Emma, apologies you've had a bad experience with your order. However, I think there has been some sort of misunderstanding here. I personally called your office on the day you placed your order to explain that we had a slight problem with the other that would delay delivery by one day. I left a message for you but didn't receive a response back. Had we heard back back we would've known the order was time critical and could've cancelled it, giving you the opportunity to source your tapes elsewhere in sufficient time. Because we didn't hear back from you we had to assume that you still needed the tapes so dispatched them the very next day as you suggested. As a side note, however, we do make our shipping deadlines clear on every product page, on our delivery page and at the basket/checkout. Hopefully you can see that we made every attempt to get in touch with you at the time of ordering to explain the issue. I have refunded your postage as a gesture of good faith but can assure you that we did try to resolve this at the time of ordering. Apologies again for any inconvenience here and thank you for your feedback. Kind regards, Ian Johnson Director The Tape Store

Posted 8 years ago

“Very good service and communication.”

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Posted 8 years ago

“Excellent service. Prompt delivery. Good communication.”

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Posted 8 years ago

“Class 1 8mtr tape bought. Arrived quickly, checked it this morning against the workshop steel rule and it's perfect. Many thanks!”

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Posted 8 years ago

“Pleasure to do business with, Courier company made a mistake on delivering to me no fault of The Tape Store, but within 20 minutes of me emailing to enquire about delivery I had a reply a remedy and a professional response. Not to mention a great price as well.”

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Posted 8 years ago

“Excellent service. I would use and recommend The Tape Store without hesitation.”

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Posted 8 years ago

“Bought a 30m tape for setting out. Usually have fisco ones but they seem quite dear nowadays. Got one of the Komeleon ones instead. Alot more compact than the fisco one I had before. All looks good. Will see how it lasts. But to be honest the fisco ones rust the ends off with lots of use.”

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Posted 8 years ago

“Really easy site and prompt delivery... Top marks”

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Posted 8 years ago

“Next day delivery. Good items. Highly recommended!”

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Posted 8 years ago

“Fantastic service!! I placed my order outside the deadline for next day delivery and it still arrived by courier next day. I received an email to say that it was shipped but I didn't believe it so I rang them to check. A gentleman rang me back after he had contacted UPS, to confirm that it was indeed shipped and now out for delivery. Brilliant. Service with a smile. :) Thank you!”

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Posted 8 years ago

“Fast and efficient ordering and delivery. Many thanks,”

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Posted 8 years ago

“Excellent service with fast and convenient (Royal Mail) delivery.”

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Posted 8 years ago

“fast efficient service, as promised, would recommend”

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Posted 8 years ago

“Excellent product. Quickly sent and spot on delivery. First time ordering from this company and very impressed. Highly recommended.”

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Posted 8 years ago

“Expected next day delivery, half the order delivered on day three. Still awaiting the most expensive part of the order six days on, granted there is a bank holiday but should have received the order before. Also don't know if second part will come by "Express Courier" but first part delivered by the postman. Worst of all no contact with us to advise of late delivery or as I suspect the items being out of stock.”

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Posted 8 years ago

Hello Lee, Thank you for your review and sincere apologies there has been an issue here. I can categorically assure you that none of the items on your order were out of stock. We never, ever mark anything as in stock that isn't. All items were dispatched on the same day - the day promised by our website when ordering. We have two depots so part of your order was dispatched from one and part from another - hence the two separate parcels. We can provide proof of postage for both if required. I've just gone onto the UPS tracking system after receiving your review - they have noted that - "We've incorrectly sorted the package at our facility. This may cause at least one business day delay." I will email you the tracking information privately - whilst this doesn't excuse the mistake on the part of our courier it does show that we dispatched your parcel on time as promised. You are correct that the bank holiday has got in the way here - because businesses were closed Friday/Monday due to the Easter break UPS weren't able to inform us of their mistake. Had it been a normal Friday we would've received a notification and would've immediately got in touch with you. We take our customers' happiness very importantly indeed and would never look to let them down. It goes without saying that you have our sincere apologies for the delay - we will look into this and speak to all parties involved to insure that this never happens again. I will contact you privately to resolve this issue. Kind regards, Ian Johnson Director The Tape Store

Posted 8 years ago

Hello Lee - I've just sent you a private email and have organised a refund back to your card. Sincere apologies once again - any questions please don't hesitate to contact me directly.

Posted 8 years ago

“Response to my phone call was prompt and courteous. The order was delivered on time and the goods exactly what I wanted.”

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Posted 8 years ago

“Excellent seller. Good price for my item, as described and very quick delivery. (Next working day meant Tuesday when I bought at the weekend, though.) Definitely recommend The Tape Store.”

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Posted 8 years ago

Hello Peter, many thanks for leaving such a positive review. We do mention on our website throughout the checkout process that any orders placed over the weekend will be dispatched on Monday for delivery Tuesday - I hope this was OK for you? I'm glad we could provide the product you were after at such a good price. Please don't hesitate to contact us if there's ever anything else we can do for you!

Posted 8 years ago

The Tape Store is rated 4.8 based on 1,388 reviews