The Tape Store Reviews

Name: The Tape Store
Address: 9-15 Grundy Street, Liverpool
Rating: 4.84

4.8 Rating 1,388 Reviews

99 %

of reviewers recommend The Tape Store

Company Reviews

Metrics

Info

4.8

Based on 1,388 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Tape Store:

The Tape Store is the UK's only dedicated supplier of hand held measuring tools. From tape measures and Leica DISTO laser measures to Protimeter moisture meters.

Selling to the public, trade and wholesale markets, our products are available in quantities ranging from 1 into the thousands and come with our 100% money back guarantee.

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The Tape Store 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next working day delivery means in four working days.”

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Posted 9 years ago

Hi Tim, I'm truly sorry to hear that you've had an issue with your delivery. We take prompt delivery very seriously indeed, especially when our customers have paid for delivery by a specific time. I've just checked with our courier and it looks like, instead of being delivered on Tuesday, your order was delivered and signed for on Thursday. Whilst we definitely despatched it on the 15th as promised it appears that an issue with the courier caused it to be mis-routed. We have lodged a formal complaint and hope to hear back from them when they re-open on Monday. In the meantime I have refunded your full delivery cost back to your payment card by means of an apology as well as providing a further discount off your purchase price as a gesture of good faith. I'll email you privately with that info. I hope that this is acceptable to you. If not or if you have any questions/issues please don't hesitate to contact me directly on 0151 724 1347. I'll be happy to deal personally with any issues you have. As you can imagine, prompt deliveries are the life-blood of any reputable online retailer and, whilst 2015 saw over 98% of our deliveries coming in on time, even the very best delivery firms can occasionally fall down. Please let me know if there's anything else we can do for you. Kind regards and best wishes for the weekend. Ian Johnson Director The Tape Store

Posted 9 years ago

“Item perfect Arrived quick, get value for money.....”

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Posted 9 years ago

“Very quick service and great quality for the price. We are very pleased with the final product and Ian was very helpful throughout the process.”

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Posted 9 years ago

“The Leica Disto s910 is a great bit of kit and the service from The Tape Store was excellent. They managed to get my last minute order delivered before a site visit the next day for which I'm very grateful. I have recommended these guys to colleagues.”

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Posted 9 years ago

“Very efficient service and rapid turnaround. The Director even took the time to e-mail that the delivery would be in 2 separate parcels so I would not think that one had been forgotten!”

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Posted 9 years ago

“Thanks great service best tape for an awkward carpenter”

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Posted 9 years ago

“Very good service and quick delivery.”

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Posted 9 years ago

“Excellent! Easy to find what I wanted on the website, competitive pricing, straightforward ordering and payment. Key difference? Top quality packaging, delivered without any hassle. Very happy to recommend and we will be ordering more kit from The Tape Store in due course. David”

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Posted 9 years ago

“Great service and couldn't have been more helpful!”

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Posted 9 years ago

“Great service. Fast delivery. 10/10.”

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Posted 9 years ago

“Good quality tape measure, delivered quickly.”

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Posted 9 years ago

“Easy to order and quick delivery and looking forward to using the product. Will definitely be using The Tape Store again.”

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Posted 9 years ago

“Once again, excellent service and price point. Still our preferred supplier for surveying equipment. Thanks guys!”

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Posted 9 years ago

“bought a leica disto d2 good bit of kit easy to use ,good delivery”

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Posted 9 years ago

“Completely satisfied with Tape Store, got a prompt response to my voicemail, my order went through online, received the tape through my letterbox, pleased with the packaging for that reason and my husband is very pleased with his new tape, good price, good quality. Thank you.”

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Posted 9 years ago

“Fast , efficient service. Excellent product line.”

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Posted 9 years ago

“I ordered my Leica D510 and tripod after searching and finding the tape store was the cheapest by far. The only issue I had was I had a meeting the next day so couldn't guarantee I was going to be in so I emailed them to see if I could put it on a pre 10:30 delivery. Ian promptly rang and went through the options and ended up diverting the delivery to a collect plus point so I could collect after my meeting. Product and service are amazing and I wouldn't hesitate in recommending Ian and the team.”

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Posted 9 years ago

“Very quick delivery for a fine reputable product at a fair price. Thank you.”

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Posted 9 years ago

“The quality of service I received from this company was outstanding. Delivery and packaging was first class. Thank you Tape Store, you deserve to succeed in your online business”

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Posted 9 years ago

“Very good. I didnt really know exactly what measure I wanted, but I explained what I needed to do with it. An explanation of the different features on various measures was given, an order placed. A suitable measure arrived the next day. All very quick and stress free.”

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Posted 9 years ago

The Tape Store is rated 4.8 based on 1,388 reviews