The Tape Store Reviews

Name: The Tape Store
Address: 9-15 Grundy Street, Liverpool
Rating: 4.84

4.8 Rating 1,388 Reviews

99 %

of reviewers recommend The Tape Store

Company Reviews

Metrics

Info

4.8

Based on 1,388 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Tape Store:

The Tape Store is the UK's only dedicated supplier of hand held measuring tools. From tape measures and Leica DISTO laser measures to Protimeter moisture meters.

Selling to the public, trade and wholesale markets, our products are available in quantities ranging from 1 into the thousands and come with our 100% money back guarantee.

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The Tape Store 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service all round.”

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Posted 8 years ago

“STAINLESS TAPE BUT CASE A BIT MORE PLASTICY THAN MY OTHER STANLEY POWERLOCKTAPE.MEASURES OK IN COMPARISON TO IT.”

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Posted 8 years ago

“Only just received the tape measures so cannot comment on durability. Tape is accurate which is the reason I wanted this brand. Its already fallen a couple of times and the plastic body seems non the worse. I've checked the fixed body measure which is indicated as 60mm but it is in fact 59mm so a slight inaccuracy there”

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Posted 8 years ago

“Excellent customer service, and delivered on time! I ordered two tapes fron the online store, very easy to use the store, and I got really helpful feedback on email about the order delivery as I needed items urgently. I would definately buy again and I would highly recommend the Tape Store.”

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Posted 8 years ago

“The items ordered arrived quickly, and in perfect condition. Was very pleased with the phone order placed and the quick and friendly customer service.”

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Posted 8 years ago

“The product buying process was easy and the item arrived promptly. I was not disappointed by the buying experience.”

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Posted 8 years ago

“Excellent quality, just what I needed to, fast delivery.”

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Posted 8 years ago

“excellent products fast delivery the only place I could find a steel one thankyou”

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Posted 8 years ago

“The Tape Store made my life easier. A great selection of tapes for all/most jobs and in all sorts of environments. The Komelon SelfLock Evolution Hi Viz blade 8m tape is superb. Looking forward to working with it.”

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Posted 8 years ago

“An excellent service in all respects. I would definitely use Tapestore again, and recommend them to others”

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Posted 8 years ago

“An easy to use webpage, very prompt delivery as advertised, cannot put the item down, so many things it can do, so accurate I don't know why I didn't buy one years ago.”

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Posted 8 years ago

“bought the new Lecia DT2 BT Ian's help pre purchase in making the right choice was second to none, delivery to ireland was overnight and the product is of course perfect”

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Posted 8 years ago

“good service and quick delivery what more can I ask for, thanks”

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Posted 8 years ago

“Excellent and quick service, ordered Friday morning, received Saturday.”

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Posted 8 years ago

“Item was accurately described, fast dispatch, arrived quickly. Would buy from The Tape Store again.”

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Posted 8 years ago

“Excellent service as usual. Polite, friendly and very knowledgeable. A good product at a good price, delivered quickly.”

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Posted 8 years ago

“Purchasing a 100m tape was easy. Using PayPay my order was paid for and sent within days.”

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Posted 8 years ago

“Ordered 3 tapes on Tuesday afternoon. Was surprised they did not ship out until the Wednesday. Courier cocked up and did not arrive until Friday. I called to ask for a refund on my next day delivery costs. Received a call back within 2 hours with an apology and details of why my delivery had arrived late. I also received a refund for the next day delivery costs. Not perfect but good service and the chap that called back had reviewed the problem meaning I did not need to explain myself again. We all have problems with couriers and this is out of a suppliers control. All in all the service was good and I would order from The Tape Store again. The tapes arrived well packed and went to work immediately.”

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Posted 8 years ago

Hi Martin, thank you for your review and your kind words. As you say, whilst we dispatched your goods on time, clearly our courier made a mistake here. We are currently in the process of reviewing the couriers we use and have asked them to review their practices. 99.5% of our courier deliveries arrive perfectly on time but, as you suggested, as with any business mistakes do happen. If our couriers can't reassure us that they will be addressing this we will be looking to switch suppliers quite quickly. As a minor point we do make it clear on our website (on each product's page and at the basket/checkout) that any orders placed after 2pm will be despatched the next working day. Your order came through at 2.51pm on the 26th so was actually despatched on time on the 27th and wasn't scheduled for delivery until Thursday. I hope this is OK and that you received the shipping refund I processed through PayPal. Please let me know if you have any questions. Kind regards, Ian Johnson Director

Posted 8 years ago

“Excellent product. The delivery driver was rude to the receptionist who took delivery, would have been 5 stars except for that”

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Posted 8 years ago

Hello Colin, many thanks for leaving a review - I'm glad the product and delivery schedule was to your satisfaction. I'm very sorry to hear that the courier was rude to your receptionist - that's simply not good enough. Whilst they are a separate company we take the actions of the firms we use very seriously indeed and will be straight in touch with them after the bank holiday. I'll be submitting a formal complaint and asking that the driver be spoken to about their actions. I hope this doesn't taint your view of The Tape Store. Please let me know if you need any more info/if there's ever anything we can do to help you. Kind regards, Ian Johnson Director

Posted 8 years ago

“Purchase dealt with very smoothly and efficiently.”

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Posted 8 years ago

The Tape Store is rated 4.8 based on 1,388 reviews