Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website. Fast efficient service, but the 2x850 keg bags of Alpine Black gravel were so badly covered in dust, you’d have thought it was light brown. They advise it may still be dusty, but with a thick covering of it, would mean you don’t get as much gravel as you would with a normal slightly dusty covering, as it must add to the weight. We’re very pleased with the end result, but we used an awful lot of water hosing it off.”

Helpful Report

Posted 2 years ago

Hi Jayne, Thank you for taking the time to leave us a review about your recent order. All of the products we sell are naturally quarried so an element of dust will be on the products which can vary from bag to bag, we don't have any washing facilities on-site, unfortunately so I am sorry for any inconvenience this has caused. Once you've completed your project we'd love to see any photos of it you'd be willing to share, just email us on sales@stoneandgarden.co. Thanks, Jacqui

Posted 2 years ago

“Ordered 850kg on the website, delivered on time. Product is exactly as described. I would use The Stone and Garden company again”

Helpful Report

Posted 2 years ago

Thank you for the great 5-star review, we look forward to receiving any future orders from you! We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Jacqui 😊

Posted 2 years ago

“Delivered on time and placed where we wanted them no complaints”

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Posted 2 years ago

“Great service from this company . Easy ordering on line and lots of information about delivery. When I had a query it was answered straight away from a lovely lady and was even able to tell me exactly what I needed to know. Also the price was really good too👍”

Helpful Report

Posted 2 years ago

Thank you for the amazing 5-star review, Susan, I'm glad we could help with any questions you had. We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Have a great day, Jacqui 😊

Posted 2 years ago

“Good quality products, with an easy ordering process and excellent communication up to the day of delivery. Highly recommend!”

Helpful Report

Posted 2 years ago

Thank you for leaving us a fantastic review Craig, we're so happy you'd recommend us! We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Have a great day, Jacqui 😊

Posted 2 years ago

“great service, great product”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review, Paul. We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Have a great day, Jacqui

Posted 2 years ago

“Straightforward ordering, good level of information on website, good updates on delivery, arrived on time and put into the position I needed it. Couldn't really ask for more - very happy.”

Helpful Report

Posted 2 years ago

Hi John, Thank you for the amazing 5-star review, we hope we're your 1st choice for any future orders 😊 We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Have a great day, Jacqui

Posted 2 years ago

“Had a full bulk bag delivered, I now need half the amount again but they wont sell me half bag or wont let me collect in my own flat bed so a poor service”

Helpful Report

Posted 2 years ago

Hi Matthew, Thanks for the feedback, sorry you feel this way. Due to H&S rules, we're not open to the general public on-site for any orders, only trade companies. We don't have the 80-120mm Scottish Cobbles available in a half bag, only the 850kg bulk bags are available. We're sorry we weren't able to help you further. Thanks, Jacqui

Posted 2 years ago

“Excellent service from customer services and delivery staff.Essy to order online and would definitely use again”

Helpful Report

Posted 2 years ago

Hi David, Thank you for taking the time to leave us a lovely 5-star review. We look forward to receiving any future orders from you! Have a great day, Jacqui.

Posted 2 years ago

“I might have received the wrong order for part of my order. It does not appear that I have received 80mm-100mm cobbles as requested, rather 2 x jumbo bags of 100mm-200mm cobbles.”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for taking the time to leave a review, sizing variation can occur due to the screening process across the products as they're naturally quarried. I've looked at your order and can't see any notes post-delivery from you about what you've received so I shall look into this and come back to you via email ASAP to resolve any issues. Thanks, Jacqui

Posted 2 years ago

“Good price and quick delivery. Helpful delivery driver.”

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Posted 2 years ago

Thank you for the 5-star review Anna-Marie! Have a great weekend. Jacqui 😊

Posted 2 years ago

“Great company and product. I need to order more!”

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Posted 2 years ago

Hi Emma, thank you for leaving the review, the 40mm Green Slate is in stock so you'll be able to place another order without any issues. Have a lovely weekend Jacqui 😊

Posted 2 years ago

“Prompt delivery service, product exactly as described”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review, Traci! 😊 We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Jacqui

Posted 2 years ago

“Perfect for what we needed. Arrived on time on the right say quoted so very happy. Would definitely use again”

Helpful Report

Posted 2 years ago

Thank you for the great review David, it's brilliant to hear you'd recommend us! 😊 We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Jacqui

Posted 2 years ago

“Excellent value, great communication and delivery that was on tim The delivery driver was helpful and friendly. I would recommend these guys for sure.”

Helpful Report

Posted 2 years ago

Thank you for the lovely review, Paul, it's great to hear you'd recommend us! 😊 We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Jacqui

Posted 2 years ago

“Great service, quality product and price. Delivered bulk bag promptly on a pallet and placed It considerately on my drive where I wanted it. The gravel has great depth of colour and size - exactly as required and described. Couldn’t be happier far better VFM than ordering from the likes of. B&Q who only do 10mm or others who charge the same but not 850kg. Really pleased.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a great 5-star review, I'm glad you're happy with your order overall! We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Jacqui

Posted 2 years ago

“From ordering to delivery Stone & Garden Company along with the delivery company we’re excellent”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you for taking the time to leave a company & a product review, I'm glad you have been happy with the service you've received from us and Hastings Freight. Have a great rest of your day. Jacqui

Posted 2 years ago

“Exceedingly pleased with my order of 10mm Cotswold gravel chips to finish off around my new garden studio. Prompt deliver & friendly service.”

Helpful Report

Posted 2 years ago

Hi Chris, Thank you for the amazing 5-star review you've left us! I'm so glad you found the whole ordering process a positive experience, we look forward to being to help you with any future orders you may have. Have a great day, Jacqui

Posted 2 years ago

“Ordered online 2 bulk bags of stone came through the network within 2 days great communication when delivery was due called me a day early and delivered next day lovely will be ordering again now”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you for the fantastic 5-star review you've left us! I'm so glad you found the whole ordering process a positive experience, we look forward to being to help with any future orders you may have. Have a great day, Jacqui

Posted 2 years ago

“Good value and delivered as stated”

Helpful Report

Posted 2 years ago

Hi Stuart, Thank you for taking the time to leave a review for us regarding your recent order. Also thank you for the product review, I'm glad you're happy with the 20mm Black Basalt! Thanks, Jacqui

Posted 2 years ago

Stone & Garden Direct is rated 4.6 based on 987 reviews