Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem just what I expected, and your driver put them where I wanted them. They look great, in situ.”

Helpful Report

Posted 2 years ago

Thanks for taking the time to leave us a review! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Easy ordering, helpful & reliable delivery and product as described. Very happy, thank you.”

Helpful Report

Posted 2 years ago

We're glad you're happy with your order & delivery, thank you for the review. We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Perfect thanks so much 🙏”

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Posted 2 years ago

Thanks for the 5-star review Leighanne, super happy you're pleased with everything! Jacqui 😊

Posted 2 years ago

“Excellent quality and on time delivery.”

Helpful Report

Posted 2 years ago

Thanks for taking the time to leave us a 5-star review! Jacqui 😊

Posted 2 years ago

“Excellent efficient company to deal with delivery man always goes the extra mile to ensure he gets the order to us despite having to work around blockages made by neighbours. Product arrives when requested within a defined slot. Highly recommended.”

Helpful Report

Posted 2 years ago

Thanks for the lovely review Louise, glad you're happy with everything! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“My experience with the company this time was great. Even though the delivery could not be made on the scheduled date, I was contacted by the courier with apologies and they explained the situation with their drivers, delivery was then made promptly the following day. The stones are great and just what I ordered. Will definitely buy again from the company.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a lovely 5-star review Olumide, we look forward to receiving future orders from you. Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us at sales@stoneandgarden.co Thanks, Jacqui

Posted 2 years ago

“10/10 would recommend”

Helpful Report

Posted 2 years ago

Thanks for the review Lorna. Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us at sales@stoneandgarden.co Thanks, Jacqui

Posted 2 years ago

“Great product and delivered as promised”

Helpful Report

Posted 2 years ago

Thanks for the review & 5 stars Ian. Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us at sales@stoneandgarden.co Thanks, Jacqui

Posted 2 years ago

“Stones are good quality and have compacted well but we ordered black basalt and got a medium grey colour”

Helpful Report

Posted 2 years ago

Hi Gemma, Thank you for the review of your recent order. I'm sorry you weren't 100% happy, the Black Basalt is mid to dark grey gravel when dry which turns black when it gets wet. Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us at sales@stoneandgarden.co Thanks, Jacqui

Posted 2 years ago

“Excellent service, delivered on time and really pleased with the product”

Helpful Report

Posted 2 years ago

Hi Hayley, thank you for the review & 5 stars 😊 Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us at sales@stoneandgarden.co Thanks, Jacqui

Posted 2 years ago

“Superb... Really good price, excellent comms, delivery was exactly as expected. Very good experience, will use them again!”

Helpful Report

Posted 2 years ago

Thank you for the 5 stars Paul, I'm glad you're happy with everything! We look forward to helping you with future orders 😊 Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us at sales@stoneandgarden.co Thanks, Jacqui

Posted 2 years ago

“Good service. Exactly what we wanted.”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review, it's much appreciated! Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us at sales@stoneandgarden.co Thanks, Jacqui

Posted 2 years ago

“Perfect from start to finish, updated throughout delivery process Ordering was simple and easy. Highly recommend 10/10 from me”

Helpful Report

Posted 2 years ago

What a lovely review, thank you Daniel! 😄 We hope we can help you with any future orders you have! Thanks, Jacqui

Posted 2 years ago

“From ordering the product, to delivery, cannot be faulted. The cobbles are exactly as described and perfect for the job.”

Helpful Report

Posted 2 years ago

So glad you're happy with everything Michelle, thank you for the 5 stars! Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us at sales@stoneandgarden.co Thanks, Jacqui

Posted 2 years ago

“Quick order easy delivery and most important quality stone :)”

Helpful Report

Posted 2 years ago

Appreciate the 5-star review, thank you! Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us at sales@stoneandgarden.co Thanks, Jacqui

Posted 2 years ago

“Got sample sent in advance. Was happy with sample and ordered 2 bags. Was able to organise specific day for delivery, and was contacted on the day by courier to double check all was ok. Was waiting on driveway for me getting home. All very easy and happy with service. Stones look great and I have some left over!”

Helpful Report

Posted 2 years ago

What a lovely review you've left us, Paul, thank you! I'm glad you were happy with everything from the samples right up to the bulk bags being delivered. Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us at sales@stoneandgarden.co Thanks, Jacqui

Posted 2 years ago

“Thank you for the help you gave me on ordering .lt all arrived on time.The only thing that would be better is if the lorry had a crane so they could lift the bags on to the area needed to be covered.”

Helpful Report

Posted 2 years ago

Hi Ray, Thank you for the lovely feedback, as I said on the phone whilst helping you it's what I'm here for so no problems at all, thank you for the 5 stars. The delivery company we outsource to doesn't use hi-ab or crane vehicles to lift the bags over walls/fences etc, it's just the tail-lift so sorry about this. Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us at sales@stoneandgarden.co Thanks, Jacqui

Posted 2 years ago

“The order was received on time and the quality of the stones was excellent. Unfortunately, this purchase was spoilt by the rudeness of the delivery driver.”

Helpful Report

Posted 2 years ago

Hi Rodney, Thank you for taking the time to leave us a review, I'm sorry about the issue you had with the delivery driver, I will let the haulier we outsource our deliveries to know about this so they feedback to the driver as I can see that's impacted the overall score you've left for us! Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us at sales@stoneandgarden.co Thanks, Jacqui

Posted 2 years ago

“The stones were better than we expected Delivery was on time Delivery driver was excellent a great experience alround”

Helpful Report

Posted 2 years ago

Thank you for the lovely review, Dennis! I'm pleased you're happy with your order. Also thank you for the product review & photo you've uploaded, the silver granite looks lovely bordering the grassed area. Thanks again, Jacqui

Posted 2 years ago

“Exactly what we ordered and delivered stop on time. Would order from these again.”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review you've left us! Once you've completed your project we'd love to see any photos of it you'd be willing to share with us at sales@stoneandgarden.co. Thanks, Jacqui

Posted 2 years ago

Stone & Garden Direct is rated 4.6 based on 987 reviews