Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant would recommend!!”

Helpful Report

Posted 2 years ago

Thanks for the review & that you'd recommend us! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Great product and delivery on time 5*”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review Matthew I'm glad you're happy with everything! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Excellent service and product was great as expected”

Helpful Report

Posted 2 years ago

Thanks for the 5 stars Jason! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Received 3 bulk bags of 20mm dove grey stone on Friday as requested. Excellent service from the quality of the stone to the driver who delivered it. Very good company to deal with. I would definitely use again and recommend to all my friends and family.”

Helpful Report

Posted 2 years ago

We love it when our customers would recommend us so thank you for the 5 stars Michael, I'm pleased you're happy with everything from start to finish. We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Needed a lot of stone to finish off a garden project. Order process was quick and easy - 850kg of stone delivered and has finished my garden off a treat”

Helpful Report

Posted 2 years ago

Thank you Simon for the lovely 5-star review! I'm glad you were happy with everything from start to finish! I can see you've also left us a product review with a photo, the Alpine Black looks great! Thanks, Jacqui

Posted 2 years ago

“Perfect service from ordering to delivery,would definitely recommend.”

Helpful Report

Posted 2 years ago

We appreciate the 5 stars review Stuart! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Brilliant service and great products”

Helpful Report

Posted 2 years ago

Thank you Glenn for the 5-star review! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Great service. Highly recommend.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a 5-star review! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Excellent service, arrived on time allowing me to complete the garden as planned. Lovely looking stones.”

Helpful Report

Posted 2 years ago

I'm glad you were happy with your order of the Polar White 20mm, we appreciate the 5 stars you've left us! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Delivered on time. Looked great once I hosed them down to get the dust off.”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review, Steven. Sorry for the product dust, as everything is naturally quarried there can be an element of dust still on the stones but as you've said once you either hosed it down or let nature take its course it goes away. We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Fantastic service and great value for money. Well done, keep up the good work”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review Gary, it's greatly appreciated! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“this is the second time I've used this company, both times the service has been excellent and the drivers are really helpful. I'd certainly recommend their service.”

Helpful Report

Posted 2 years ago

Thanks for the 5-star review Kathryn, it's always nice to hear from returning customers and that everything has been okay for you. We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Good quality and great price delivered on time”

Helpful Report

Posted 2 years ago

Thanks for the 5-star review! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Very good service. delivered on time by very helpful driver who managed to get pallets onto my drive. Pebbles of very good quality and generous bag size. Good value as well, £20 a bag less than other companies sells simular product. Firsr class seller.”

Helpful Report

Posted 2 years ago

Thanks for the 5-star review Paul about your order, I'm glad you're happy with everything overall. We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Lovely chap who delivered the cobbles and great product”

Helpful Report

Posted 2 years ago

“Ordered 2 850lbs bags of moonstone chippings. great price plus delivery was tracked with regular updates. Arrived when expected. I would not hesitate to use them again Should the need arise.”

Helpful Report

Posted 2 years ago

Thanks for the 5-star review, glad you're happy with everything! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Can't fault the ordering process, the website is very easy to use and the images give you a rough idea how the stones and how they'll look in a location. The measurements tool was a game changer for me, I totally underestimated how much I'd need but the calculatior on the site was spot on. The stones themselves are good quality and covered my crappy old drive perfect and look amazing. Only moan is that the stones could only be dropped on the kird and not on my drive, I ordered 6 tons, so it was a massive task shovelling them a meter or 2. Apart from that I'd definitely use this company again”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for taking the time to leave us a great review, I'm glad you were happy with the Polar White you ordered (I can see you've also left a product review, the photos look great!). We always say it's best to use the measurement checker so that it can guide you on how many bags you'd need as a minimum (so you don't over-order and end up with lots of excess gravel!) I'm sorry the driver not being able to leave the bulk bags on your drive has impacted the overall score you've left for us, as we outsource the deliveries it's at the driver's discretion to leave the pallets anywhere other than kerbside due to H&S (as this is what we're insured for, not to come onto your property) I do understand it'd be frustrating to wheelbarrow/handball them from the kerbside. Thanks, Jacqui

Posted 2 years ago

“Really easy to order on line. I was kept in touch about delivery times leading up to the delivery date. Very polite delivery driver, asked where I wanted the delivery placing. I ordered the Alpine blue and white mix in the bulk bag and they look amazing in my back garden and under my front window. I am really pleased with my overall experience of the company and the quality of the product. I will definitely recommend to others and use you again should I need anything else.”

Helpful Report

Posted 2 years ago

It's great to hear everything went well for you Jo so thank you for the 5 stars! Alpine Blue is one of the popular products we have, it's such a nice blend isn't it! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“I have no problems with the quality of the stones and the communication from the company prior to delivery. Unfortunately my experience after that was not so good. Delivery company driver reversed into my gate post destroying it and I have not yet had any resolution of this and very poor communication with the delivery company.”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for taking the time to leave a review, I'm sorry for the damage caused by the delivery driver. I've checked your order and can't see any notes about it, as we outsource the deliveries to a third-party haulier we don't get notified 100% of the time about any issues until our customers are contacting us. I will contact Hastings Freight and ask them to speak to the delivery depot for your area and ask them to contact you to resolve the issue. If you could also for our records email us some photos of the damage to sales@stoneandgarden.co I'd be grateful. I'm sorry through the fault of the delivery depot this has impacted the overall score you've left for us but I am happy you're pleased with the actual Cotswold chippings you've purchased. Thanks, Jacqui

Posted 2 years ago

“I spoke to Stone & Garden to clarify the Cotswold Stone size and they informed me I had to place the order via the website. The order was easy to place. I placed the order on the Monday and the stones arrived in the Wednesday. I was informed by both email & text of the 2 hour delivery slot. The stones arrived on time in a bulk bag on a pallet. The stones were ideal, a good size and around 30 pieces totalling 800kg. Great customer service, quick delivery and stones were within the specification provided”

Helpful Report

Posted 2 years ago

Wow what a great detailed review, thanks, Pete! We're always happy to help with any questions to make sure you're ordering the right product for what you need, also great to hear your delivery went all okay with no issues! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

Stone & Garden Direct is rated 4.6 based on 987 reviews