Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Web site was easy to use ,the stone was quite a bit cheaper than my local builders merchants and is beautiful....”

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Posted 1 year ago

Thank you Brian for taking the time to leave us a 5-star company & product review! I'm really glad you're happy with the Alpine Blue!

Posted 1 year ago

“Very easy company to deal with and excellent service”

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Posted 1 year ago

Thank you for taking the time to leave a review Trina

Posted 1 year ago

“Very good, exactly the colour I wanted. Would definitely use again.”

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Posted 1 year ago

Thanks for the 5-star review Daniel!

Posted 1 year ago

“Good price compared to many well known brands. Good choice of delivery options. Only disappointed for me was there was a fait amount of sand within the gravel I had ordered which spoilt the look of the stones. Also never got a 2 hour time slot on the day, so had no idea when the item was arriving that day.”

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Posted 1 year ago

Thank you for taking the time to leave a honest review Helen. I'll feedback about the grit level within the bulk bag you received and apologies the delivery depot didn't send the 2hr estimated delivery slot for you!

Posted 1 year ago

“Would not order or recommend to anybody. When delivered to my house the driver left it in the middle if the path because he hadn't got the right equipment to move it. A pram or wheelchair would have had to go in the road which is not ideal. The lady I spoke to said it was kerb side drop off which I understand but not to block a pavement”

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Posted 1 year ago

Hi Marie, Really sorry you had a negative experience with the delivery depot, your feedback was passed onto them at the time when we spoke on the phone. We appreciate the time you took to leave a review as we welcome positive and negative feedback.

Posted 1 year ago

“Quick and Easy to order, delivered on the day that was provided. No problems at all :)”

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Posted 1 year ago

Thank you for taking the time to leave us a review! 🙂

Posted 1 year ago

“Excellent customer service! Item as described. My message on order was picked up straight away and acknowledged. Fantastic communication right up to delivery. Delivery driver very friendly. So good we ended getting another order 2 weeks later. Highly recommend.”

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Posted 1 year ago

Hi Tracey! Thank you for taking the time to leave us a lovely review! Super happy you liked your order and everything went smoothly with delivery! 🙂

Posted 1 year ago

“Very pleased with the dealing of my order. And the driver was very helpful in a challenging delivery. Thank you to all involved.”

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Posted 1 year ago

Thank you for taking the time to leave us a 5-star review David! 🙂

Posted 1 year ago

“The only thing stopping this being a five-star review was that my two packs got separated during the delivery process and the bag of bigger stones arrived two days after the smaller ones which meant that I couldn't really start building my pond until a couple of days after I expected to. The delay was dealt with well once I advised the company but IO could have done without it in the first place.”

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Posted 1 year ago

Thank you for taking the time to leave us a 4-star review Richard, sorry the delivery depot let you know on not delivering your bulk bags together!

Posted 1 year ago

“Stones were delivered on the day requested.put exactly where I wanted them.”

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Posted 1 year ago

Thank you for taking the time to leave us a 5-star review Richard!

Posted 1 year ago

“Very competitive price,great communication with courier, would totally recommend A****”

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Posted 1 year ago

Wow A**** is amazing feedback! 😁 I'm glad you're happy with everything Shane! We look forward to receiving any future orders you have!

Posted 1 year ago

“Arrived in good time considering bank holidays. Very pleased with the quantity and quality for the price. Would definitely recommend and use again.”

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Posted 1 year ago

We love that you'd recommend us and return to us for any future orders you need. Thank you for taking the time to leave us a review!

Posted 1 year ago

“Very good service, responds to emails very promptly with clear advice / updates. Product as described, delivery service excellent”

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Posted 1 year ago

Hi Jackie, Thank you for taking the time to leave us a lovely review about your recent sample & bulk bag delivery. Glad I could be of help via our email exchange! Looking forward to receiving any future orders from you Jacqui

Posted 1 year ago

“Excellent service and delivered on time 😊”

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Posted 1 year ago

Thank you Lucy for the 5 start company & product reviews!

Posted 1 year ago

“Great communication. The quality is good. Only issue I had was Palletway had a local agent H&M doing the final delivery and communication from them was not as good as the driver missed his delivery window by an hour. This could have been had I received a call out. Also no phone call from driver as Stone & Garden had stated. Hopefully Stone & Garden can reiterate to Palletway that delivery windows are important.”

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Posted 1 year ago

Hi Dave, Thank you for taking the time to leave us a review and not letting the Palletways issue affect your overall score. We appreciate all types of feedback so I will definitely pass on your comments to Hastings Freight (who we outsource to who then uses the Palletways network) so they can feedback to the delivery depot. I know that the ETA you're given is based off the drivers location so if earlier stops have taken longer, the driver has run into traffic etc this can shift the ETA but like you said a call to give you a heads up would have been ideal. Hope this doesn't stop you from ordering from us in the future! Jacqui

Posted 1 year ago

“Have used Stone and Garden twice now. Always good prices and communication about delivery, etc is spot on.”

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Posted 1 year ago

Thank you for the feedback Luke, it's much appreciated!

Posted 1 year ago

“Good honest company, fair prices & great products, second time I've bought from the in less than 12 months..”

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Posted 1 year ago

What lovely feedback, thank you for taking the time to leave us a 5-star review

Posted 1 year ago

“I have used The Stone and Garden Company several times for stone clippings and subbase material. The online process is quick and easy, the products are good, the price is fair. Unfortunately on this most recent order, the experience was let down by a grumpy delivery driver who decided to moan about, the delivery process, the pallet barrow, why didn't I order from somewhere that used HIAB cranes to unload, his route, his company sending to help a colleague who had broken down. Hence only giving four stars when in the past it's been five. A good service and product let down by the 'face" on delivery”

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Posted 1 year ago

Hi David, Thank you so much for taking the time to leave a review, it's lovely to hear from repeat customers. We outsource the deliveries to the Palletways Network so unfortunately we have no control over the depots/drivers so I will certainly be passing on your feedback to the delivery depot so they speak to the delivery driver on how his mood effected the experience of your order. A lot of aggregate supplier use a tail-lift / pump truck delivery method rather than hi-ab/crane which the driver would be well aware of, sorry you caught him on what was a bad day for him! Hope this doesn't stop you from ordering from us in the future!

Posted 1 year ago

“Ordering online was easy, communication of delivery was good. When they delivered the guy was friendly and helpful. Delivery time was as expected. No issue with the product looks lovely down. Very please customer. Thank you!”

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Posted 1 year ago

We're glad you're a happy customer too Alex! 😃 It's great to hear you were pleased with everything from start to finish!

Posted 1 year ago

“Very fast delivery very nice and helpful delivery driver”

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Posted 1 year ago

Thank you for the 5-stars Ritchie!

Posted 1 year ago

Stone & Garden Direct is rated 4.6 based on 987 reviews