Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was a day later than anticipated but still only took 3 days to arrive. We weren’t in any need to have the delivery on a specific day but I have no doubt if we were these guys would have done their most to ensure we received it when needed.”

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Posted 1 year ago

Sorry for the slight delay on the depot's part for delivering your order Camille, we really appreciate the 5 stars!

Posted 1 year ago

“From order to delivery, everything excellent. This product was £70.00 cheaper than local supplier which was great. But communication was spot on .Would have no hesitation in using The stone garden company again.”

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Posted 1 year ago

Really pleased you were happy with everything Russell, thanks for the great review!

Posted 1 year ago

“everything went as it stated before we ordered”

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Posted 1 year ago

Glad to hear everything went well with delivery etc!

Posted 1 year ago

“Everything arrived on time and text messages kept us informed. We ordered chippings for the garden which are just what was wanted. A few days later we ordered another bag. Unfortunately, when they arrived the stones were unwashed so a different colour although they were the same stone.”

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Posted 1 year ago

Thanks for your recent review, apologies we don't have a washing facility on site but glad you were happy with your 2 orders placed with us.

Posted 1 year ago

“Ordered online on the Saturday for delivery on Thursday. Really simple to order and quickly received email confirmation. Given a delivery slot on Thursday which wasn’t accurate but rang the courier company who were able to update us. On arrival the delivery guy was really helpful and moved the crate to where we asked. Opened and checked the contents for us before leaving. The actual stone we ordered, alpine blue, was perfect for what we wanted and we are really happy with it. Would recommend, no issues”

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Posted 1 year ago

Thank you for taking the time to leave such a great review on your recent order! I'll make sure your feedback is passed onto the haulier for you! Thanks, Jacqui!

Posted 1 year ago

“I was kept updated on time of delivery and delivery driver was excellent in getting the bulk bag into my garden to facilitate moving of stones into the allocated space. Good quality of stones.”

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Posted 1 year ago

Thanks for the review John, I'll pass on your feedback to the haulier for you!

Posted 1 year ago

“Very happy with my purchase they look stunning in the garden”

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Posted 1 year ago

We're really glad you're happy with your order Michelle!

Posted 1 year ago

“We very happy, they look really nice. Thank you very much !”

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Posted 1 year ago

Thanks Liljiana for taking the time to leave us a review on your recent order.

Posted 1 year ago

“Good value for money compared to other suppliers, prompt delivery.”

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Posted 1 year ago

Thanks Joseph for the 4-star review.

Posted 1 year ago

“The whole process was very smooth from placing the order to receiving the delivery of our bulk bag chippings. No issues at all with delivery. Great service.”

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Posted 1 year ago

Thank you for taking the time to leave us a 5-star review!

Posted 1 year ago

“Nice and easy to deal with.”

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Posted 1 year ago

Thank you for the review Tom!

Posted 1 year ago

“Good communication about the delivery, and we're happy when I needed to change the delivery date. Can't fault them at all.”

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Posted 1 year ago

Thanks for the review Carl!

Posted 1 year ago

“The product & price were spot on however I emailed them to tell them the delivery driver damaged my property whilst delivering to me and no one even bothered to reply. Very disappointing. Otherwise I’d have reviewed 5 star”

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Posted 1 year ago

Hi Damian, Thank you for leaving the review, apologies you haven't received an email from us. We do have your email & photo from from 7th July, we forwarded this onto the haulier the same day who then in turn speaks to the delivery depot/driver for us. We're just waiting to hear back from Hastings Freight (I have actually chased this up for you today) and then we'll be in touch with yourself, I'll email you an acknowledgment to your email though for reference. Thanks, Jacqui

Posted 1 year ago

“Generally good although the courier lost one of the bags of stone from my first delivery, which was later found and delivered the following day.”

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Posted 1 year ago

Thanks for taking the time to leave a review David, apologies there was an issue with a bulk bag being temporarily lost at the depot for a day.

Posted 1 year ago

“We were disappointed the bag was underweight by at least 150kg. We were offered a small refund but it did not cover the cost of having the buy smaller bags locally to finish our job, so we were out of pocket.”

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Posted 1 year ago

Thank you for taking the time to leave a review Dan. The refund of 20% of your paid price was given in relation to you saying that 140kg had been lost in transit, out of a 850kg bag this worked out at 20% so this is all we could offer as an apology. Apologies the local garden centre you bought the single bags from retailed at a higher cost.

Posted 1 year ago

“Pleased with the stones, up dated all the time on my delivery, the delivery guy was very helpful and polite, I would definitely recommend you to other people , thank you for your service x”

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Posted 1 year ago

“Quality stone received. Would Recommend buying from this company.”

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Posted 1 year ago

Sorry for the delay in but thank you for taking the time to leave us a 5-star review Viv! 😊

Posted 1 year ago

Thanks for the lovely review Viv!

Posted 1 year ago

“Excellent service. Ordering on line was simple & straight forward. Did ring The Stone & Garden company & spoke to a very knowledgeable receptionist. The multi-mix spar was delivered on agreed date by Palletways within a two hour slot. Drivers were very helpful.”

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Posted 1 year ago

Hi Marie, Thank you for taking the time to leave a great review regards your order! I'm really glad we were able to answer any queries you had on the phone also! Thanks, Jacqui

Posted 1 year ago

“Super helpful delivery staff. Rob is simply wonderful. High quality chipping. Thank you”

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Posted 1 year ago

Thank you for leaving a great review for us and the delivery company!

Posted 1 year ago

“Great service and high quality product at excellent price point. Delivery could not have gone smoother! High recommend 👍”

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Posted 1 year ago

Thanks for the great review Alistair!

Posted 1 year ago

Stone & Garden Direct is rated 4.6 based on 987 reviews