Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

Write Your review

Tell us how Stone & Garden Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was impressed with communication and delivery. Product was what I was looking for once the dust was washed off. BUT. I was surprised and disappointed to find 3-4 inches of paste/slurry in the bottom of the bag May be better if you washed your slate stock pile more thoroughly before bagging up.”

Helpful Report

Posted 6 years ago

Hi Steven, Thank you for your feedback. Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. Apologies for any inconvenience this may have caused. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Delivered in time to get the job finished off good value”

Stone & Garden Direct 5 star review on 22nd September 2018

Helpful Report

Posted 6 years ago

Hi Steven, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 6 years ago

“Happy with the Blue Slate clippings , a bit of a problem with the delivery,but Stone and Garden were very helpful and resolved the problem, would buy from them again.”

Helpful Report

Posted 6 years ago

Thank you Ian, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 6 years ago

“Good value, exactly what I ordered and delivered on time”

Helpful Report

Posted 6 years ago

Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Stones were great. Slightly miffed that they can't give more precise delivery times although this may be the courier. I waited in all day and the stones arrived at 17:30. I tracked and rang during late morning and I was told it should be about 14:00. It wasn't”

Helpful Report

Posted 6 years ago

Hi Keith, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future Kind regards, The Stone and Garden Company

Posted 6 years ago

“Very bad won’t be using again”

Helpful Report

Posted 6 years ago

Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d like to thank you for taking the time to reflect on our service and give us feedback. Kind regards, The Stone and Garden Company

Posted 6 years ago

“I needed black pebbles for low maintenance sunken garden, The Stone and Garden Company had what I wanted at a good price. Easy to use website. Good communications. Good customer service. Fast & friendly delivery. Would use again, & recommend!”

Stone & Garden Direct 5 star review on 19th September 2018

Helpful Report

Posted 6 years ago

Hi Dawn, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with 20mm Black Basalt you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Order process, price point and product are great. Delivery on a pallet for heavy orders is an issue - trying to move a ton of product on a pallet truck with even the slightest incline is almost impossible. And as we live on a slight hill it even need three of us to help move the pallet inside the lorry.”

Helpful Report

Posted 6 years ago

Hi Terry, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happening in the future Kind regards, The Stone and Garden Company

Posted 6 years ago

“The company themselves were fine with no complaints from a service or delivery point of view. It is just a real shame that having spent £250 on Spanish marble 'white' stones that after a couple of weeks of mixed weather they all started turning 'YELLOW' ... Extremely disappointing !”

Helpful Report

Posted 6 years ago

Hi Graham, Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d like to thank you for taking the time to reflect on our service and product. Apologies for any inconvenience this may have caused. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Brilliant, so pleased with product and service. Thank you”

Helpful Report

Posted 6 years ago

Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with 20-30mm Scottish Pebbles you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Products were perfect but delivery was poor. One of the bulk bags had a big hole in it, so as the delivery man tried to wheel the crate off the truck. A load of stones kept falling out the bottom. There was also a whole (10 x 15cm) in the middle of the lorry floor which left a mess in the middle of the road. I had to help clean up the lorry andhad no choice but to sweep up mess left in the street.”

Helpful Report

Posted 6 years ago

Hi David, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happening in the future. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Great product, great price, great service.”

Helpful Report

Posted 6 years ago

Hi Keith, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the 20mm Multi Mix you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“I had polite, efficient service when I spoke to the person about the aggregate we chose and was equally pleased with the service, when I realised I'd ordered the wrong amount,with the efficiency with which it was rectified. Thank you if I need any more,stone and garden is where I will go and recommend them to anyone who has a need for their type of products as well.”

Helpful Report

Posted 6 years ago

Hi Peter, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the 20mm Blossom you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“very quick delivery, driver was very helpful, and all bags in good condition”

Helpful Report

Posted 6 years ago

Hi Deborah, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Very quick FREE delivery on bulk bag of stones for a great price. Spoke with cutomer services on delivery and they were great. Friendly and helpful. I've already recommended this company to neighbours as I was very pleased with the purchase and I will use them again. I wish all purchases online were so good.”

Helpful Report

Posted 6 years ago

Hi Roger, Thank you for writing such a positive review of The Stone and Garden Company and recommending us. We are glad that you were happy with the 20mm Red Granite you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“ordered the marble stone, good quality, quick delivery, I'm very pleased”

Helpful Report

Posted 6 years ago

“So good we bought again. We ordered 850kg grey slate 40mm. Excellent quality product, communication from order to delivery was very clear, delivery time was precise with no problems. Whatever our garden and landscaping needs are in the future, we will be buying from The Stone and Garden Company.”

Helpful Report

Posted 6 years ago

Hi Kerry, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the 40mm Grey Slate you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“easy transaction good communication, highly recommended!”

Helpful Report

Posted 6 years ago

Hi Robert, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Great service, good customer service”

Helpful Report

Posted 6 years ago

Hi Shayne, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“It was easy to find the product online and they offered the best price. I arranged delivery and was very happy with the service by the delivery driver who patiently dropped the product off in the exact location I wanted. He even, very kindly, popped by a few days later and picked up the left over pallets. Excellent service, product and price. Well done.”

Helpful Report

Posted 6 years ago

Hi James, Thank you for writing this positive review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

Stone & Garden Direct is rated 4.6 based on 987 reviews