Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought the white spar chippings and are very pleased with the result. Would have liked more of the 20mm stones in it than there is but overall impressive. We have received many favourable comments just in the few days it's been completed.”

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Posted 6 years ago

Hi Kevin, Thank you for writing this positive review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Excellent product and price. The product was delivered at promised time and was of excellent quality.”

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Posted 6 years ago

We appreciate that you have taken time out of your day to write us a review. We are glad to hear you were happy with the 40mm Plum Slate you received. If we can ever be of any help in the future then please let us know. Thank You. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Went there. Saw the product - suited perfectly. Ordered, delivered as planned and laid. Worked a dream looks great. Service excellent.”

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Posted 6 years ago

Hi Alan, Thank you for writing such a positive review of The Stone and Garden Company. We are glad to hear that you were happy with the 30-50mm Scottish Pebbles you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 6 years ago

“I ordered plum slate twice from this company and their service was very good prices were competitive and delivery was on the day they promised and the delivery company they use was great. Their delivery driver was extremely accommodating and brought the pallet as close to the garden as possible for me and I was so impressed that I contacted the company direct to praise him.”

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Posted 6 years ago

Hi Lesley, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 6 years ago

“Having paid for an overnight delivery charge for a Pre 12:00am delivery costing an additional £50.40! I would have expected at least a telephone call to inform me that the goods hadn't been collected by the haulage company the evening before. Instead I called at 11:30am to find out what was happening to then be told it was out of their hands and they apologise, fair enough you might think. I then asked, could they ensure the delivery arrives the following day to which I was told No they cant guarantee that, then on top of this would they reimburse the delivery charge stating that the haulage company still need to be paid an overnight charge to get it to me a day late. This in my mind is out of order, it wasn't my fault the hauliers didn't collect so why should I be paying them, indeed it wasn't Stone and Garden's fault the haulier didn't collect but they operate for Stone and Garden and therefore its for Stone and Garden to take up with them to recover the cost or use a different more reliable service. to add to this I have had to pay a labourer for the wasted morning. Poor communication. Poor reaction ( and yes Mick I was p'ssed off, but I think quite rightly after no assurance the delivery would take place and no offer of even a partial refund of the delivery charge. ) overall a Poor service all round. Fuming and now 2 days behind Stay away use a company that can provide the service they make out they can. Mick, All you needed to do was reimburse a portion of the delivery charge and apologise instead all I got was T&C's and excuses.”

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Posted 6 years ago

“Delivered on time, great product, competitive price, Will order again Thank you Stone & Garden”

Stone & Garden Direct 5 star review on 24th April 2018

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Posted 6 years ago

“Very happy arrived first delivery on the day promised.”

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Posted 6 years ago

“Delivery as said Stone as stated , looks great on drive at a very fair price”

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Posted 6 years ago

“A***************”

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Posted 6 years ago

“Quality product, speedy delivery, value for money & great communication 👍🏻”

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Posted 6 years ago

“High quality service with quick delivery. Terms and conditions were iterated as regards where goods were to be dropped off (curb side). I am happy will recommend co in future. Maynard”

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Posted 6 years ago

“The delivery was quick and flexible. The driver was very accommodating when he delivered the purchase. The stones have finished my garden off nicely and made it easy for us to maintain going forward. Very happy and would happily use the stone company again and highly recommend them to friends and family”

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Posted 6 years ago

“Straight forward purchase at a good price. Delivered when stated. I would happily use The Stone and Garden Company again and I can totally recommend them.”

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Posted 6 years ago

“Very easy to order and great prices. My only issue was the big time window for delivery, even on the day we were not given any indication of the approximate time of arrival.”

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Posted 6 years ago

“Despite agreement at the time or ordering to deliver on a day, no delivery arrived and the company stated when contacted that the the agreed day was four days later. Not so. I should have taken more note of other poor delivery reviews displayed. Again, despite agreeing that a 'phone call would be made an hour before delivery, and it was on the contract, the delivery company did not do this and arrived so early we were not ready, had not moved a car and we stood around in dressing gowns! We shall find a local firm next time- have several more large bags to buy for the garden.”

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Posted 6 years ago

“This company handled the order and delivery very professionally.The product is excellent .This is the second time I have used them.”

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Posted 6 years ago

“Swift delivery and friendly staff. Good prices too.”

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Posted 6 years ago

“After much debate I went for green granite on next day delivery. When it didn't arrive by 12 there was someone I could talk to straight away and called me back promptly as to why. It was the day of unexpected snow and road chaos. She was able to say it was on its way and was called by the driver when he was close. It's a lovely colour, very glad I chose it. Best price around at the time too.”

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Posted 6 years ago

“Easy order process, bulk bag of 14-20mm Scottish pebbles were clean and delivered on time. Couldn't ask for any more. Thanks Stone and Garden,”

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Posted 6 years ago

“Delivered on time product exactly as ordered. Very happy !”

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Posted 6 years ago

Stone & Garden Direct is rated 4.6 based on 987 reviews