Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jackie helped me purchase the order over the phone as your website would not accept the delivery postcode. Glip on your system!”

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Posted 2 years ago

Thanks for the review Andrea, sorry about the postcode error yesterday I've flagged it to our IT chap to look at it for any future orders having the same issue! Thanks, Jacqui

Posted 2 years ago

“Driver exceptional Thanks”

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Posted 3 years ago

“Great service, delivery on time and delivery driver very helpful Black bassalt 20 mm looks great exactly as described on the website. Would recommend.”

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Posted 3 years ago

“Terrible service the delivery driver backed in to the shop on the corner of my drive then drove off even though the neighbour seen him do it they saying they wont pay for the damage because I have no photo evidence. They have no control over the delivery's.”

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Posted 3 years ago

“Excellent. Ordered easily with clear website and useful accurate calculator. Arrived 08:00 am the day I specified delivery 2 days later. Good customer services as well throughout. Would definitely use again.”

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Posted 3 years ago

“Pebbles are OK. Delivery was a total pain - did not come on day scheduled. I was told when I called for the fourth time that the shipment had not arrived with them! Turned out it had but the bag had split!! Arrived 2 days late! In view of the bag having split I can understand all the plastic bits I had to pick out, I suppose; also a fair few stones - not pebbles. Acceptable, not great.”

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Posted 5 years ago

“Easy ordering, good product and delivered on time”

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Posted 5 years ago

“Easy to order off website quick delivery would recommend. thanks Tom”

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Posted 5 years ago

“Good price Good friendly service Good product”

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Posted 5 years ago

“Very happy with my order - grey slate chippings 40mm. Stones were so much nicer in person and pictures just don’t do it any justice! Customer service was great and helpful. Was abit sceptical with delivery times as i had read past reviews however they arrived on time as planned and in perfect condition. Highly recommended!”

Stone & Garden Direct 5 star review on 4th April 2019

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Posted 5 years ago

Hello Nina, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the service and product you received, it looks great. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 5 years ago

“I found Stone and Garden great initially, the transaction via their website was easy and the stone arrived on time as per their communication. One thing that did confuse me was the cost of the stone that I found which went up by £6.00 when I checked my purchase out. I accepted this as they seemed (at the time) the cheapest company for the stone I wanted. However, the Stone arrived Friday, on Saturday I called their office which went to a mobile number as their phones were down! I asked to place the same order but the price online had gone up about 10% from three days before, the person on the phone would not honour the same price sighting an increase by their carrier and it would be the new price. I subsequently found a cheaper company (Gravel Master) that could deliver on the same date given and significantly cheaper than the original price i bought the same stone for. Hence the reason why I rate Stone and Garden as average.”

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Posted 5 years ago

“Lovely stones need a bit of a wash/rainfall to get rid of the dust but very happy with purchase”

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Posted 5 years ago

Hello, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 5 years ago

“Excellent product really good pieces good value would use again”

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Posted 5 years ago

Hello Julie, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 5 years ago

“Simple to order. Delivered on time. Very pleasant delivery driver. Highly recommended. Thank you. James Heaney. Leeds.”

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Posted 5 years ago

Hello James, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 5 years ago

“First class product and a First class service, delivered exactly on time and notified one hour before hand”

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Posted 5 years ago

Hello, Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 5 years ago

“I ordered 850kg of cotswold stone. The customer service and delivery were excellent and very fast. The stones were great and extremely good value.”

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Posted 5 years ago

“Great product and service just about to re-order some more products.”

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Posted 5 years ago

Hello George, Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d like to thank you for taking the time to reflect on our service and give us such positive feedback. We look forward to helping you in the future. Kind regards, The Stone and Garden Company

Posted 5 years ago

“Excellent product of polar white stones, website easy to use. Great value and fast delivery Garden has been lifted nearly finished.”

Stone & Garden Direct 5 star review on 1st April 2019

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Posted 5 years ago

Hello Tracey, We appreciate that you have taken time out of your day to write us a review and upload a photo of your stones. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 5 years ago

“Plum chips are a good size and the right colour. Delivered promptly and placed exactly where I wanted. Excellent”

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Posted 5 years ago

Hello Philip, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the product you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 5 years ago

“Hello Thank you so much. The play bark is fantastic quality and was delivered before 12pm !! Lovely friendly driver, really helpful and quick, respectful and practical. Esther”

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Posted 5 years ago

Hello Esther, Thank you for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 5 years ago

Stone & Garden Direct is rated 4.6 based on 987 reviews