Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 987 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a company should be like. Goods as described, fair price, delivered on time and no hassle.”

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Posted 9 years ago

Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d firstly like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 9 years ago

“This was my second order from stone and garden and on both occasions the service was brilliant very very helpful. The lorry driver that delivered my order couldn't have done more. Would recommend stone and garden to all Christine Pauley.”

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Posted 9 years ago

Hi Christine, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the Red Granite you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Seemed to be the best price around for spar chippings. Good communication and prompt delivery. Would use again.”

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Posted 9 years ago

“Second time I have used stone&garden good product (Cotswold stones) excellent service and price”

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Posted 9 years ago

Hi John, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

“Quick delivery and very helpful.”

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Posted 9 years ago

Thank you Dennis for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Stone was delivered on day that was promised.Left on drive were we requested.Driver very helpful.Stones were as described on website.Very good price.We will use this company again.”

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Posted 9 years ago

Thank you Mrs Johnson for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Quick delivery and a fraction of the price of the local garden centre. The moonstones were even brighter than those I saw locally. Wouldn't hesitate to use again.”

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Posted 9 years ago

Hi George, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

“I had my reservations, as you do but at the end no problems whatsoever. I will have no hesitation to use them again or recommend their services.”

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Posted 9 years ago

Hi Adam, We appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

“Good quality product with efficient and friendly delivery service from driver. Definately would reccomend to friends and family.”

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Posted 9 years ago

Thank you Rachael for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 9 years ago

“I was exceptionally surprised at the service I received from the Stone & Garden Company, I received first class service from enquiry stage, right through to delivery, I would not hesitate to use you again, or recommend you to others. Thanks for looking after me so well.”

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Posted 9 years ago

Good Afternoon Philip, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the Red Gritstone Rockery you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Very surprised that delivery van did not have a crane - the driver had to move a one tonne bag of topsoil manually. He wasn't particularly helpful, and left it blocking my neighbours' drive. I had to spend the next 1.5 hrs moving the soil with a wheelbarrow so as not to antagonise them.”

Helpful Report

Posted 9 years ago

Hi Helen, Thank you for your feedback. All feedback is important to us and is taken on board to make our service a better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to reduce the risk of this happen in the future. Kind regards, The Stone and Garden Company

Posted 9 years ago

“after a situation where I orderd it to be deliverd and tipped they got in touch and asked where I wanted it tipping I wanted supplied in a bulk I tonne bag so they cancelled original order refunded my money and re-booked it for Friday delivery in a bulk bag on a pallet truck to to replaced on the exact place I want to use it ,I was very satisfied with this arrangement and would recommend this company everytime ,infact I will be ordering another bag from them in the near future.regards Tony”

Helpful Report

Posted 9 years ago

Hi Tony, Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d firstly like to thank you for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company

Posted 9 years ago

“I have made three separate purchases from the firm. There was a hiccup with the first delivery (satnav error we have seen before) but telephone liaison was first class and it was quickly sorted out. The key message is not "I would" use them again but "I have" used them again, and will continue to do so when a need arises.”

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Posted 9 years ago

Hi Peter, thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with all products you received over the different occasions. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Stones arrived when expected and overall a very good service.”

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Posted 9 years ago

Hi Derek, we appreciate that you have taken time out of your day to write us a review. If we can ever be of any help in the future then please let us know. Thank You Kind regards, The Stone and Garden Company

Posted 9 years ago

“Many thanks to everyone concerned. I placed an order for 850 kls of polar gravel on Friday 21st August, I was immediately sent an acknowledgement and told delivery that delivery would be within 3 working days, true to form the delivery arrived on Tuesday 25th August. You provide the service your web page say you will many thanks, Derek Hipwell.”

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Posted 9 years ago

Hi Derek, Thank you for writing such a positive review of The Stone and Garden Company. We are glad that you were happy with the Polar White you received. If there is ever anything we can do for you then just give us a call. Kind regards, The Stone and Garden Company

Posted 9 years ago

“We had play sand delivered to our nursery. The driver was lovely and friendly and asked very politely for our help in moving the sand off the van. We were more than happy to help and he was very accommodating to where we needed to put it. Thank you.”

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Posted 9 years ago

Thank you Felicity for writing this review about The Stone and Garden Company. We greatly appreciate this feedback and if there is anything we can do for you in the future just let us know. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Excellent service. Will definately use again.”

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Posted 9 years ago

Every review is crucial for The Stone and Garden Company in order for us to better and improve on our company. We’d firstly like to thank you Chris for taking the time to reflect on our service and give us such positive feedback. We hope to be of assistance at a later date. Kind regards, The Stone and Garden Company.

Posted 9 years ago

“The driver was not very cooperative. My wife was not happy”

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Posted 9 years ago

Hi Henk, Thank you for your feedback. All feedback is important to us and is taken on board to make our enable our company to have better service. Apologies for any inconvenience this may have caused. I have spoken to our delivery company and we are working hard alongside each other to investigate this and effectively reduce the risk of this happening in the future. Kind regards, The Stone and Garden Company

Posted 9 years ago

“Ordering through to delivery very good would recommend .”

Helpful Report

Posted 9 years ago

Jeoffrey, thank you for taking the time out of your day to write us this review. If we can ever be of any assistance in the future then please let us know. Thanks

Posted 9 years ago

“Very efficient and a reasonable price. The pallets were left where I requested and the stone was exactly what I expected. I would use this supplier again. It would have been good if the empty bags could have been re-used or recycled.”

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Posted 9 years ago

Simon, we appreciate that you have taken the time out of your day to write this review for us. If we can be of any help in the future then please give us a call. Thank you

Posted 9 years ago

Stone & Garden Direct is rated 4.6 based on 987 reviews